TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Assistant.to

    Score7.1 out of 10
    N/AAssistant.to is online scheduling software from the San Francisco based company of the same name.N/A

    JRNI

    Score3 out of 10
    Enterprise companies (1,001+ employees)
    JRNI is an enterprise SaaS scheduling platform for personalizing and optimizing the customer journey. JRNI is based on the former BookingBug (rebranded in 2019).

    $19.95

    per month

    Pricing
    Assistant.toJRNI
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Assistant.toJRNI
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsPricing is available in 4 levels and is available by contacting jrni.com.
    More Pricing Information
    Best Alternatives
    Assistant.toJRNI
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    Square Appointments
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    Chili Piper
    Score8.8 out of 10
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    Score8.5 out of 10
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    Assistant.toJRNI
    Likelihood to Recommend
    6.0
    (3 ratings)
    8.2
    (7 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.8
    (3 ratings)
    Usability
    -
    (0 ratings)
    8.2
    (1 ratings)
    Availability
    -
    (0 ratings)
    8.2
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    Assistant.toJRNI
    Likelihood to Recommend
    Assistant.to
    Assistant.to is well suited for anyone working with a large number of clients at once who need to schedule multiple meetings. If those clients do not have a background in online scheduling, then using this tool may not be the best solution. Assistant.to is a great tool for quickly scheduling meetings with options across 3 days, but for those wanting more flexibility you may want to consider Calendly.
    Incentivized
    Read full review
    JRNI
    If at any time you have a problem, they will be there to help you, and because the software is simple to use and you can rapidly become accustomed to it, I would strongly recommend it. The software helps a great deal with your requirements, and it keeps getting better over time. They provide excellent enterprise support and are able to construct extremely customized systems in response to customer requirements.
    Incentivized
    Read full review
    Pros
    Assistant.to
    • Schedule client meetings.
    • Schedule sales calls or demos.
    • Easy integration with Google Apps.
    Incentivized
    Read full review
    JRNI
    • The service team at Booking Bug has always been swift and professional in dealing with our queries, and our configuration and use of Booking Bug has become more efficient as a result of the team's assistance.
    • Booking Bug's system of notifications, by way of confirmation emails and booking reminders, are incredibly useful for both clients and staff. Clients arrive 'prepped' with everything that they need to know/bring, and are able to easily amend/cancel appointments where previously they might have failed to attend (without notifying our clinics).
    • The configuration process is very simple, and allowed us to specify complicated requirements for individual clinics. We have a range of different services, and Booking Bug easily accommodated these.
    Read full review
    Cons
    Assistant.to
    • The app currently does not save the availability times that I select, therefore I have to re-select my availability every time I sent meeting options.
    • The app does not have the ability to customize the theme or styles of the meeting times. It'd be nice to allow users to choose between a set of themes to better fit their company's brand.
    • If Assistant.to had a scheduling link option like Calendly has, that would be another improvement. Sometimes we'll have customers who cannot meet until the following week, so having a scheduler link would be helpful in those situations.
    Incentivized
    Read full review
    JRNI
    • Quite a few of our clients book several places per course date in one go. Their feedback is that they don't see anywhere where they can write the names of the course attendees. It's quite usual where the one who books the courses in Bookingbug is not the one attending the course. I would like to see this improved so that it's clear where the client can input the attendees' names.
    Read full review
    Likelihood to Renew
    Assistant.to
    No answers on this topic
    JRNI
    Booking Bug meets the requirements of our business, and allows us greater time to do what we do best - dealing with clients and providing phenomenal service. Why would we change, when Booking Bug adapts so well to our needs, and their support team assist us so efficiently?!
    Read full review
    Usability
    Assistant.to
    No answers on this topic
    JRNI
    It would have been 10 were it not for some feedback from clients re multiple bookings.
    Read full review
    Alternatives Considered
    Assistant.to
    When I first started at my current company, I used this tool because it was what the rest of the team used. However, since I learned about Calendly, who recently released a feature similar to Assistant.to, I've actually switched to Calendly. Calendly also has the ability to create a scheduling link where someone can choose a time based on the parameters you set. This has proven to be more helpful for certain clients.
    Incentivized
    Read full review
    JRNI
    JRNI is better than Appointy in many ways like easy to use interface, time to time software updates, and real-time support.
    Incentivized
    Read full review
    Scalability
    Assistant.to
    No answers on this topic
    JRNI
    It's the only system I've come across where courses can be added very easily. If I had 10 courses to begin with, and suddenly I needed to set up 100 or more, I can do this in a very short period of time. All redundant steps have been eliminated by the clever design.
    Read full review
    Return on Investment
    Assistant.to
    • It has reduced our back and forth setting up appointments allowing sales to get more appointments faster.
    • Our client success team is able to quickly provide their available time.
    • Only real con is that the calendar is not real time and if a person clicks on a time that is not open, they don't find out until after they've gone to the site. But that is a limit of emails, not their tech.
    Incentivized
    Read full review
    JRNI
    • The fact that clients can book themselves online has reduced pressure on our staff and allowed them to book out of office hours.
    • Our clinic staff have more data for each client, and thus are better prepared for each appointment.
    • Moving and amending appointments has significantly increased employee efficiency, allowing the team greater time to deal with other items.
    • Customers are sent important information prior to their appointments, and customer satisfaction regarding the whole process is greatly improved.
    Read full review
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