AT&T Office@Hand vs. Intermedia AnyMeeting Pro

I wish I had read the reviews before purchasing. AT&T is simply the worst company I have ever dealt with for any service. Ever. I have spent hours on hold trying to explain that my newly purchased AT&T phones from Yealink do not work. "Searching for base". That is all I get. After several attempts to figure out what is going on or why or how to fix I am still without working office phones. I finally got thru to someone that informed me that my phones were removed from my account. I offered the order number to prove I did in fact purchase the phone's from AT&T but they could not use this information. It is unsettling how this could happen and I cannot fix it. I have been deleted. I know I am not alone in my frustration. I will now begin working on removing AT&T from my life. Including the shotting Fiber Optic line at home and at work

AnyMeeting Pro is an easy-to-use tool and it is very resourceful as it comes with most features you would need for video conferencing and basic interactions. AnyMeeting conferencing eases most video conferencing issues. Most users can perform a video conferencing session at any time for strategy meetings or large groups. One of the features we enjoyed was seeing so many coworker's faces during the pandemic. It kept us connected with everyone.

Incentivized

• Up time is very good
• Porting is great
• Easy for very basic configuration

• Ease of use -- setting up a meeting is quick and simple, and so is presenting. PowerPoints can be pre-loaded into the system and displayed/controlled without screen-sharing. Questions and Answers are easily managed in a platform that allows you to view them in a single pane and dismiss them as you answer.
• Customization of registration forms -- gather the information you need from your registrants.
• Live Chat is always quick and helpful.
• The webinar system is browser-based, even for presenters, so you can present from anywhere without needing to download an application.
• Built-in time zone converter on our webinar registration pages is useful, as we invite companies worldwide to our webinars.

Incentivized

• Customer service is NON EXISTENT
• Setup was PAINFUL
• Online account access is horrible, and most of the time doesn't work
• As an admin of the system, I require 4 different logins to manage it
• We've been on the system for 5 months, and I have NEVER been able to pay my bill online
• Online account management just doesn't exists

• It could be clearer, from an admin standpoint, which meeting options allow you to record, prior to setting up the meeting. I don't use it frequently enough to remember which type of meeting will allow me to record, and it takes an extra minute to figure this out when I schedule meetings ahead of time.

Incentivized

Simply the worst customer service I have ever experienced. It took me over 72 minutes to write this review. That is how long I have been on hold unsuccessfully. I cannot imagine that anyone in charge of AT&T would care that I will gladly take my business elsewhere but if you do... someone in the system has my contact information. I won't hold my breath.

I give it a nine due to no fault really of the software. It mostly has to deal with buffering and bandwidth issues that could cause the program to not perform as promised. However, this is an area where most also fail. Our current software is horrible in comparison. Not being a decision-maker keeps us from enjoying AnyMeeting Pro on a more common basis. I would rather use this than Teams.

Incentivized

Never had to deal with customer support myself. I was told by our tech team that they were pretty responsive and again most issues could not be resolved due to the bandwidth of those attending meetings. The higher the bandwidth the more amazing the performance and the overall meeting flow and results.

Incentivized

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script. Although some of them were more helpful than my assigned migration person.

AnyMeeting's free version beats Zoom's free version because of the time limit Zoom imposes on free meetings. However, when going for a paid version, Zoom outperforms AnyMeeting's paid version. The video quality seems to be higher in Zoom. There is also more features available in Zoom as a whole, and I've never had someone not be able to join the Zoom meeting.

Incentivized

• Average to higher cost structure
• Easy basic management for IT Staff
• easy desktphone roll out

• AnyMeeting made it easier and faster for me and my team to set up online meetings and conference calls, thus saving quite a bit of time.
• Due to some over runs of meetings, I have to have a back up service just in case.

Incentivized