AT&T Workforce Manager vs. SAP Fieldglass

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AT&T Workforce Manager
Score 10.0 out of 10
N/A
The AT&T Workforce Manager is a field service management and workforce scheduling solution that includes a set of modules and applications suited to the needs of service businesses (e.g. HVAC) that rely on field technicians.N/A
SAP Fieldglass
Score 8.7 out of 10
N/A
A Vendor Management System (VMS) used to find, engage, and manage a global external workforce – including temporary workers, freelancers, contractors, consultants, and service workers.N/A
Pricing
AT&T Workforce ManagerSAP Fieldglass
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AT&T Workforce ManagerSAP Fieldglass
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AT&T Workforce ManagerSAP Fieldglass
Top Pros
Top Cons
Best Alternatives
AT&T Workforce ManagerSAP Fieldglass
Small Businesses
Kickserv
Kickserv
Score 9.3 out of 10

No answers on this topic

Medium-sized Companies
Jotform
Jotform
Score 8.7 out of 10
Beeline Extended Workforce Platform
Beeline Extended Workforce Platform
Score 6.9 out of 10
Enterprises
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.9 out of 10
Beeline Extended Workforce Platform
Beeline Extended Workforce Platform
Score 6.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AT&T Workforce ManagerSAP Fieldglass
Likelihood to Recommend
10.0
(2 ratings)
8.9
(38 ratings)
Likelihood to Renew
-
(0 ratings)
7.0
(2 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
Configurability
-
(0 ratings)
8.7
(24 ratings)
User Testimonials
AT&T Workforce ManagerSAP Fieldglass
Likelihood to Recommend
AT&T
Any organization that is collecting any kind of data in the field, especially if they're using paper forms, should strongly consider switching to AT&T if only for their Wireless Forms. Wireless Forms is the most powerful tool in AT&T Workforce Manager. Combine that with Timekeeping and Intelligent Tracking to really improve efficiency and accountability.
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SAP
  • Pros : Enterprise-wide visibility to contingent
    worker headcount. Automated
    process improves cycle times, reduces manual processes. It's best for customers who already have SAP Ecosystem. Provides a seamless integration to the Clients backend SAP system. Provides advance notification of solution upgrades, patches, and revisions, especially as it relates to cloud hosted solutions. An environment secured against security violations and threats.
  • Cons : Need a good technical and integration with right skillset. The challenge of having a good clean source of Master data. Invoice processing integration and mapping with ERP/SAP needs more improvement. Needs more improvement on cloud based help from user training point of vie.
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Pros
AT&T
  • Wireless Forms gives users the ability to digitize any paper form. You can include text, number, camera, audio, and bar codes, among other fields.
  • Intelligent tracking provides a location any time a user is moving or performs any action.
  • Robust reporting provides actionable data that organizations can use to make strategic decisions regarding their fleet and workforce.
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SAP
  • Contingent labor process, starting from the job posting to final candidate onboarding
  • Supplier and Customer collaboration options in the system
  • Configuration options for customers
  • Management of service delivery and service contract setups
  • Option to establish a true end-to-end process (from source2contract to final payment)
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Cons
AT&T
  • It is currently not possible to create mass geofence alerts. Alerts need to be created per geofence. This can be a big undertaking for organizations with many addresses.
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SAP
  • The simple display and way you navigate the jobs page is not very intuitive. There could be better information displayed than what is there, and it doesn't always make sense in how you move from one page to another.
  • I really don't like the requirement of the last 5 digits of a candidate's social security number for the "Security ID." Some candidates are reluctant to give that out, when paired with their birth day (also required). I'm not sure why this couldn't be a different piece of information - last 5 of the primary phone number, for example.
  • Some of the field are not well-defined. For example. there is a Resume field, then an Attachments field. And the rate section isn't 100% clear, especially when entering overtime rates or discounted rates.
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Likelihood to Renew
AT&T
No answers on this topic
SAP
Again, Fieldglass is a strong contender but Fieldglass can be difficult at times to work with and not as supportive as I'd like. As so, I'd be willing to try Beeline or other top competitors
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Support Rating
AT&T
The customer experience/service department and technical support teams work through any situations that arise. They are responsive and provide excellent service.
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SAP
No answers on this topic
Alternatives Considered
AT&T
No answers on this topic
SAP
Great SAP system to use on multiple project data protection and preparation of clear reports and financial analytics gathering the SAP solution is effective. Through the platform, all our project documents are easy to access and upload, and to manage activities and project assets allocated via the platform are excellent.
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Return on Investment
AT&T
  • With AT&T Workforce Manager I've helped government and private organizations save money by identifying idle time in fleets, reducing data collection time in the field, and cutting on employees padding their timesheets.
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SAP
  • Fieldglass has returned significant RoI in terms of reduced rates, reduced number of suppliers and reduced numbers of workers.
  • Fieldglass has simplified and automated the non-employee processes for managers creating more capacity for them to focus on more added value work.
  • Fieldglass has helped reduce the risk and exposure to non-compliant suppliers and spend.
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