Atera vs. Dragon RMM (ITarian / Comodo ONE)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Atera
Score 8.4 out of 10
N/A
Atera has harnessed AI to power their Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with the proprietary Action AI™ solution. Atera's IT Copilot augments existing tech capabilities with AI auto script generation, ticket summaries, and recommended solutions. To learn more about Atera: www.atera.com Atera’s platform…
$159
per month per user
Dragon RMM (ITarian / Comodo ONE)
Score 5.2 out of 10
N/A
Comodo's RMM solution, Dragon RMM (or ITarian, also known as Comodo One) is a remote monitoring and management (RMM) tool suite supporting patch management, auto discovery, network assessment, ITSM, and payment management tool for ITSM service providers.N/A
Pricing
AteraDragon RMM (ITarian / Comodo ONE)
Editions & Modules
MSP - Pro
$129
per month (billed annually) per user
IT Department - Professional
$149
per month (billed annually) per user
MSP - Growth
$179
per month (billed annually) per user
IT Department - Expert
$189
per month (billed annually) per user
MSP - Power
$209
per month (billed annually) per user
IT Department - Master
$219
per month (billed annually) per user
No answers on this topic
Offerings
Pricing Offerings
AteraDragon RMM (ITarian / Comodo ONE)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsUnlimited devices.
More Pricing Information
Community Pulse
AteraDragon RMM (ITarian / Comodo ONE)
Considered Both Products
Atera
Chose Atera
Any RMM that supports licensing around agents / technicians rather than devices is always a win in my mind. Primarily Atera was chosen due to the specific features it provides (we didn't need a lot of bells and whistles) and did what it needed to do, well. Remote access, patch …
Dragon RMM (ITarian / Comodo ONE)

No answer on this topic

Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
AteraDragon RMM (ITarian / Comodo ONE)
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
Atera
10.0
1 Ratings
40% above category average
Dragon RMM (ITarian / Comodo ONE)
-
Ratings
Virtualization monitoring10.01 Ratings00 Ratings
IT Asset Discovery10.01 Ratings00 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Atera
9.3
96 Ratings
28% above category average
Dragon RMM (ITarian / Comodo ONE)
1.8
1 Ratings
119% below category average
Remote monitoring9.195 Ratings2.01 Ratings
Network device monitoring8.183 Ratings1.01 Ratings
Activity Monitoring10.01 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Atera
8.9
95 Ratings
24% above category average
Dragon RMM (ITarian / Comodo ONE)
2.0
1 Ratings
111% below category average
Patch Management8.294 Ratings2.01 Ratings
Policy-based automation8.381 Ratings2.01 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
Atera
7.8
1 Ratings
15% above category average
Dragon RMM (ITarian / Comodo ONE)
-
Ratings
Attended device access10.01 Ratings00 Ratings
Unattended device access10.01 Ratings00 Ratings
Mobile device access1.01 Ratings00 Ratings
Virtual device access10.01 Ratings00 Ratings
Multiple-display support7.01 Ratings00 Ratings
Multiple concurrent sessions9.01 Ratings00 Ratings
Best Alternatives
AteraDragon RMM (ITarian / Comodo ONE)
Small Businesses
Panda Systems Management
Panda Systems Management
Score 9.4 out of 10
Panda Systems Management
Panda Systems Management
Score 9.4 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.3 out of 10
NinjaOne
NinjaOne
Score 9.3 out of 10
Enterprises

No answers on this topic

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
AteraDragon RMM (ITarian / Comodo ONE)
Likelihood to Recommend
8.4
(98 ratings)
4.0
(1 ratings)
Likelihood to Renew
9.5
(4 ratings)
-
(0 ratings)
Usability
8.9
(45 ratings)
-
(0 ratings)
Support Rating
9.0
(5 ratings)
3.0
(1 ratings)
User Testimonials
AteraDragon RMM (ITarian / Comodo ONE)
Likelihood to Recommend
Atera
Well Atera is a big platform with multiple features, I use Remote Session for Remote access and Scripting management for platform and application management in our network. In some cases if there is dependency on Driver version of hardware like network driver, I have also used Atera to push latest Driver to user machines which works like a charm. Atera is a really good platform.
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Comodo
It is well suited for a startup MSP that cannot afford some of the more expensive tools.
Read full review
Pros
Atera
  • Remoting in from anywhere, even on my phone or tablet, has enabled me to quickly diagnose, or even fully resolve, problems.
  • The ticketing, once users are set up, is a breeze. It also keeps everything in one place for them.
  • With Atera the need to travel on-site has been dramatically reduced.
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Comodo
  • Remote control
  • Remote CMD/powershell
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Cons
Atera
  • Some basic functions need some extra work
  • Some basic things are behind paywalls
  • Feature board is not credible. Ideas taking very, very long to implement
  • Atera has no clear road map
  • SNMP monitoring needs a make over and needs more options
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Comodo
  • Remote control
  • Scripting
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Likelihood to Renew
Atera
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
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Comodo
No answers on this topic
Usability
Atera
In the past, we would have to remote into the endpoint to see what was causing an issue. Now we can check the portal and get a very detailed analysis of what's going on the with user's system. In addition we can run scripts and open a command prompt of the user's system without having to remote into the system and disrupt the user.
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Comodo
No answers on this topic
Support Rating
Atera
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
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Comodo
Support was very responsive when needed.
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Alternatives Considered
Atera
NinjaOne is a great platform but is simple overall versus Atera. Atera is so feature rich that it can be overwhelming at times but is worth the learning curve. Take time to go through the onboarding, reading the help articles, and even reaching out to support directly through the platform and you will make the most of all features.
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Comodo
No answers on this topic
Return on Investment
Atera
  • The intuitive user interface has enabled both users and support technicians to familiarize themselves quickly with the functionality, and the learning curve is less.
  • Some features need to be accessed through documentation; they're not available directly on the dashboard.
  • Sometimes, internet access plays a significant role, whereas low connectivity is a hindrance.
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Comodo
  • Ended up moving to another solution.
  • The time spent on this solution did not improve our business workflow.
Read full review
ScreenShots

Atera Screenshots

Screenshot of Atera’s AI-powered solution.Screenshot of Atera's process automation.Screenshot of Atera's real-time monitoring, which gives visibility and control of the IT environment.Screenshot of Atera's ticketing, where users can deliver end-user support and issue resolution at scale.