Atera

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Atera	Score 8.9 out of 10	N/A	Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it features dozens of integrations with familiar tools. Its pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they…	$99 per month per user

Pricing

Atera

Editions & Modules

MSP - Pro: $99
per month per user
MSP - Growth: $129
per month per user
IT Department - Professional: $149
per month per user
MSP - Power: $169
per month per user
IT Department - Expert: $169
per month per user
IT Department - Master: $199
per month per user

Offerings

Pricing Offerings
Atera
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

No setup fee

Additional Details

Unlimited devices. Prices per user, per month, billed annually.

More Pricing Information

Pricing Info

Community Pulse
	Atera
Considered Both Products	Atera Verified User Director Chose Atera Atera's pay-per-technician pricing just made sense for us. They don't nickel-and-dime either. NinjaOne, by contrast, was over twice as expensive to start out, but they wanted to charge extra just for a ticketing system and many other things. Helpful? Verified User Manager Chose Atera NinjaOne is a great platform but is simple overall versus Atera. Atera is so feature rich that it can be overwhelming at times but is worth the learning curve. Take time to go through the onboarding, reading the help articles, and even reaching out to support directly through … Incentivized Helpful? Verified User Analyst Chose Atera Atera pulls the best features from the above systems I have previous experience in and unites them in an All-in-one solution that simplifies and improves everyone's experience. Incentivized Helpful? Robert Miller Information Technology Manager Chose Atera Atera was the clear winner for us. The interface and tools were very easy to learn and setup. Atera's licensing incorporates good feature sets and value levels. Some of the other products were difficult to setup and lacked good flow between tools. The value proposition was … Incentivized Helpful? Verified User Employee Chose Atera In comparing Atera with similar products I've used or evaluated, like SolarWinds, ConnectWise, and Kaseya, Atera stands out for its user-friendly interface and cost-effectiveness. While SolarWinds offers robust features, it can be overwhelming and pricey for smaller setups. … Incentivized Helpful? KS Kamil Salagan IT Manager Chose Atera Atera was more cost effective, easy to deploy and had all the features and tools we needed. It's still a little rough around the edges but we can work around those considering its a fraction of the cost compared to others. Incentivized Helpful? FP Frank Pietersma Owner Chose Atera This Year I started an IT company and was in need of monitoring and PSA software. In the past I've worked with Datto, Datto RMM and Ncentral so one of these would be a logical choice for me to choose. However their pricing is from a different world. For a starting company, … Incentivized Helpful? Verified User Director Chose Atera We looked at NinjaOne and ConnectWise Automate which are both fantastic tools. Those options definitely have their strengths over Atera, but Atera was the one we chose in the end. The thing that drew us to Atera was the lack of complicated contracts and simple tech based … Incentivized Helpful? Michael D. Cole IT Administrator / Creative Director Chose Atera Before installing Atera, we were using a third party to assist us with administration of devices, protection, etc. The cost was exorbitant, and the service was deplorable. What I received was gobbledy-gook and dozens of fancy graphs. brain overload. TMI. When I described to … Incentivized Helpful? Verified User C-Level Executive Chose Atera The pricing and features were laid out in a simple and straightforward layout. They have not price gouged while adding features. Incentivized Helpful? KJ Kevin Jenks CEO (Chief Executive Officer) Chose Atera Connectwise is great, no question. But for smaller companies like us, having a technician cost vs a per device cost was the tipping point. We can add as many devices as we want without having to pay for each one. Sometimes when onboarding a new client this can be a huge perk, … Incentivized Helpful? DH DJ Hammett IT Manager Chose Atera Atera was purchased before my tenure but I haven't had the need to look at other competing platforms. Incentivized Helpful? Verified User Technician Chose Atera ManageEngine is used in some of our outlying locations, and it was just not an enjoyable experience. The interface was confusing and not intuitive. It took more time to figure out how to get something accomplished in ManageEngine to even start helping someone, whereas with … Incentivized Helpful? BP Brian Pankey Owner Chose Atera I did like NinjaOne user interface but the price was a lot and the implementation of how it does Windows Updates was not ideal. Pricing would have gotten way up there for the number of endpoints I needed to load up initially. N-able was good with the Apple computer integrations … Incentivized Helpful? JG Joel Greenberg Owner Chose Atera I have used, The Zenith product (Continuum), Solar Winds, GFI and Level Platforms. Continuum was a good product but no longer exists. Incentivized Helpful? Verified User Director Chose Atera N-central had more features but was way more expensive to run. The features that N-central have over Atera were ones we were not using anyway. Incentivized Helpful? Verified User Manager Chose Atera Atera competes well with other RMM competitors, lacking primarily in patch management. I was constantly fighting to get my Windows updates out there, and had a couple of troublesome systems where I had to manually install patches from Microsoft Catalog due to WU being brain … Incentivized Helpful? MI Matt Ianson IT Manager Chose Atera Any RMM that supports licensing around agents / technicians rather than devices is always a win in my mind. Primarily Atera was chosen due to the specific features it provides (we didn't need a lot of bells and whistles) and did what it needed to do, well. Remote access, patch … Incentivized Helpful? David Fox President \| Sales & Marketing Advisor Chose Atera When we originally started doing more IT work, we tried Zoho Desk. There wee a ton of great functions but we were smaller and it didn't really fit what we did on a day-to-day basis. Zoho Desk's reporting was more advanced but out clients didn't really need that level of … Incentivized Helpful? Jeff Allen VP of Operations Chose Atera I have a love hate relationship with Kaseya in two different companies. Kaseya is clunky, unreliable, and feels like trying to navigate my customers systems through an excel sheet, with most of its functionality not being reliable. Also, the way they managed the breach was … Incentivized Helpful? Verified User Partner Chose Atera Atera has many of the same features as the other products we've tested. The selling point for us was the pricing model for Atera. Most other providers charged a fee per endpoint which could quickly add up. With Atera's pricing model, we have a fixed annual cost which is … Incentivized Helpful? Matthew Arnold Network System Administrator Chose Atera Easier to understand and use, more affordable. Incentivized Helpful? AI Ali Ikram IT Officer Chose Atera Atera RMM offers a wide range of features and functions that are notably faster than any other remote monitoring and management (RMM) software I have used in the past, with a tenfold increase in capabilities. Helpful? RE Randall East President Chose Atera The other products are bulky and just hard to manage. Nobody really understood how they were supposed to function. Incentivized Helpful? MW Mike Ward CEO (Chief Executive Officer) Chose Atera Atera is lightyears ahead of what we were using with Bitrix24. I say not to bash Bitrix24 because they provided me with the processes I needed at the time. However, one of the major benefits I have with Atera is their ever-growing partnerships with other IT vendors that MSPs … Incentivized Helpful?
Top Pros	Pro Remote access Pro Remote control Pro Ease of use
Top Cons	Minus Mobile app Minus Network discovery Minus App features

Features

Atera

Application Performance Management

Comparison of Application Performance Management features of Product A and Product B
	Atera 10.0 1 Ratings 0% above category average
Virtualization monitoring	10.01 Ratings
IT Asset Discovery	10.01 Ratings

Monitoring Tasks

Comparison of Monitoring Tasks features of Product A and Product B
	Atera 9.4 86 Ratings 25% above category average
Remote monitoring	9.385 Ratings
Network device monitoring	8.674 Ratings
Activity Monitoring	10.01 Ratings

Management Tasks

Comparison of Management Tasks features of Product A and Product B
	Atera 9.1 85 Ratings 24% above category average
Patch Management	8.784 Ratings
Policy-based automation	8.872 Ratings

Remote Access

Comparison of Remote Access features of Product A and Product B
	Atera 7.8 1 Ratings 8% below category average
Attended device access	10.01 Ratings
Unattended device access	10.01 Ratings
Mobile device access	1.01 Ratings
Virtual device access	10.01 Ratings
Multiple-display support	7.01 Ratings
Multiple concurrent sessions	9.01 Ratings

Best Alternatives
	Atera
Small Businesses	NinjaOne Score 9.2 out of 10
Medium-sized Companies	NinjaOne Score 9.2 out of 10
Enterprises	No answers on this topic
All Alternatives	View all alternatives

User Ratings
	Atera
Likelihood to Recommend	9.2 (88 ratings)
Likelihood to Renew	9.5 (4 ratings)
Usability	9.5 (35 ratings)
Support Rating	9.0 (5 ratings)

User Testimonials
	Atera
Likelihood to Recommend	Atera As a one-person IT department, Atera is almost like having another person to help, especially as we integrate the AIT functionalities. We have several locations spread over nearly 200 miles, and Atera has enabled me to remote in and fix something that before would have had to wait until we could justify an all-day or overnight 300 mile round trip. Verified User Anonymous Read full review
Pros	Atera Support, if you need them they are there and they always have the answers you need. The AI scripting features allow you to really hit the ground running. You can give it a prompt and it will give you a script that will be very close to what you need. All you have to do is polish it up and test it out. I love having the ability to use multiple remote access tools, in the event a machine has an issue with one of them, or if a cloud service goes down, you have a fallback. The shared script library is an amazing resource for troubleshooting and streamlining. The development teams are open to adding features and have done so frequently based on user requests. Incentivized Verified User Anonymous Read full review
Cons	Atera Some basic functions need some extra work Some basic things are behind paywalls Feature board is not credible. Ideas taking very, very long to implement Atera has no clear road map SNMP monitoring needs a make over and needs more options Incentivized FP Frank Pietersma Owner Read full review
Likelihood to Renew	Atera As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now Incentivized Chris Miller Solutions architect Read full review
Usability	Atera This has been a great platform to handle both service requests and device maintenance. Without it, we would have to do manual ticket creation through another platform that does not link with a RMM making the help desk inefficient and frustrating both Employees and the Executives of the company. The addition of AI makes all of this even easier! Incentivized Verified User Anonymous Read full review
Support Rating	Atera Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum. Incentivized TI Terry Irwin IT Specialist Read full review
Alternatives Considered	Atera Atera was the clear winner for us. The interface and tools were very easy to learn and setup. Atera's licensing incorporates good feature sets and value levels. Some of the other products were difficult to setup and lacked good flow between tools. The value proposition was also not as good. Incentivized Robert Miller Information Technology Manager Read full review
Return on Investment	Atera We have been able to add new employees/devices without increasing my staff to support them. The value of charging per technician verses per device cannot be stated enough. Without that pricing, I wouldn't be able to budget enough to pay for all of the things I get with Atera. They have a customer portal which allows the end user to check on submitted tickets, open new tickets and recommend any new features. Verified User Anonymous Read full review
ScreenShots	Atera Screenshots