Atera

Atera

Atera

197 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Atera	Score 8.7 out of 10	N/A	Atera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera boasts users among over 13K customers in 120+…	$139 per month per user

Pricing

Atera

Editions & Modules

MSP - Pro: $129
per month (billed annually) per user
IT Department - Professional: $149
per month (billed annually) per user
MSP - Growth: $179
per month (billed annually) per user
IT Department - Expert: $189
per month (billed annually) per user
MSP - Power: $209
per month (billed annually) per user
IT Department - Master: $219
per month (billed annually) per user

Offerings

Pricing Offerings
Atera
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

No setup fee

Additional Details

Unlimited devices.

More Pricing Information

Community Pulse
	Atera
Considered Both Products	Atera Isaac Groenendyk Technology Coordinator Chose Atera I think Atera is the leader here. The aggressive pricing along with feature set is unparalleled in my opinion. They seem to be headed in the right direction and keep pushing the envelope in what the tool can do. The one thing lacking for me is the Apple integration into … Incentivized Helpful? Randy Bell Managed IT Services / Owner Chose Atera Overall, the basic agent cost is better for a partially functional product. Incentivized Helpful? Robin Hogg Founding Owner Chose Atera N-able MSP Manager (formerly Solarwinds MSP Manager) was more expensive than Atera Incentivized Helpful? KW Kevin Wangler Director of Information Technology Chose Atera Atera is very similar to Syncro in feature set and pricing, but we liked Atera just a bit better. (We switched from Atera to Syncro and then back to Atera, and have stuck with Atera for several years now.) Kaseya gave us bad vibes from their sales department and we ultimately … Incentivized Helpful? Verified User Advisor Chose Atera I also used other org suites, but Atera is the winner here. It offers services like IT service management, network monitoring, and billing. We get most of the service under one roof. Hence, Atera is the winner compared to other applications I have used. Helpful? JS Joseph Shaffer Operations Manager Chose Atera Atera was very similar with Syncro but a bit more user friendly. There were a few features with Syncro I really liked that Atera does not have yet like custom reporting. Incentivized Helpful? Brady Phenicie Ownr Chose Atera In my opinion, Datto is not a great company to partner with. In my experience, billing is crazy and when you call in for support you get sales. Incentivized Helpful? Verified User Manager Chose Atera Atera Billing of per technician is a great way to save Atera has 24/7 support that response in a matter of seconds The Copilot that they have added recently is a game changer and will make anyone wants to associate themselves with Atera Incentivized Helpful? Josiah Parrish IT Manager Chose Atera NinjaOne is a great tool for Remote management and patch management. However, Atera is more polished and gives better functionality for the end user side through things like work from home, and the support portal knowledge base. Also, when using NinjaOne, I don't remember there … Incentivized Helpful? MQ Michel Quillet Systems Engineer Chose Atera Because Atera is a much more effective and efficient solution to manage all our IT operations, it automates each of our business processes. It offers us the best support to respond to any problem that may arise. I think Atera is much more cost-effective and reliable; its value … Incentivized Helpful? RM Rajat Kumar Mahunta Software Developer Chose Atera Comparison from ConnectWise and autotask, Atera is more simplified, Cost effective and Integration RMM, PSA and automation features Incentivized Helpful? Verified User Director Chose Atera In my experience, Atera lured us in with the pricing per technician to try and save us money. They then proceeded to take features away and lock them behind higher-tiers. In addition, in my opinion, their customer support is atrocious. I think if you enjoy long times between … Helpful? Verified User Professional Chose Atera It is live in our organization and it works along with Atera in our organization, however I have more trust on Atera due to its stability and ruggedness, so Atera is the only choice most of the IT dept works on. I would not comment on the ManageEngine PAM solution as I have less … Helpful? Verified User Analyst Chose Atera The user interface is easier to navigate, and remote desktop capabilities for troubleshooting were the differentiating factor. Incentivized Helpful? Amy Brown Business Development Manager Chose Atera Atera has so many features that are fully functional. Atera is easy to use. Helpful? Simon Bane IT and Software Development Chose Atera Atera is way more user friendly , it has a smooth learning curve and the pricing is favorable. Atera also has a lot of features that make it superior. They even have additional features like the ticketing system that was a pleasant surprise to have. Overall Atera stands out at … Helpful? Verified User Director Chose Atera Atera's pay-per-technician pricing just made sense for us. They don't nickel-and-dime either. NinjaOne, by contrast, was over twice as expensive to start out, but they wanted to charge extra just for a ticketing system and many other things. Helpful? Verified User Manager Chose Atera NinjaOne is a great platform but is simple overall versus Atera. Atera is so feature rich that it can be overwhelming at times but is worth the learning curve. Take time to go through the onboarding, reading the help articles, and even reaching out to support directly through … Incentivized Helpful? Verified User Analyst Chose Atera Atera pulls the best features from the above systems I have previous experience in and unites them in an All-in-one solution that simplifies and improves everyone's experience. Incentivized Helpful? Robert Miller Information Technology Manager Chose Atera Atera was the clear winner for us. The interface and tools were very easy to learn and setup. Atera's licensing incorporates good feature sets and value levels. Some of the other products were difficult to setup and lacked good flow between tools. The value proposition was … Incentivized Helpful? Verified User Employee Chose Atera In comparing Atera with similar products I've used or evaluated, like SolarWinds, ConnectWise, and Kaseya, Atera stands out for its user-friendly interface and cost-effectiveness. While SolarWinds offers robust features, it can be overwhelming and pricey for smaller setups. … Incentivized Helpful? KS Kamil Salagan IT Manager Chose Atera Atera was more cost effective, easy to deploy and had all the features and tools we needed. It's still a little rough around the edges but we can work around those considering its a fraction of the cost compared to others. Incentivized Helpful? FP Frank Pietersma Owner Chose Atera This Year I started an IT company and was in need of monitoring and PSA software. In the past I've worked with Datto, Datto RMM and Ncentral so one of these would be a logical choice for me to choose. However their pricing is from a different world. For a starting company, … Incentivized Helpful? Verified User Director Chose Atera We looked at NinjaOne and ConnectWise Automate which are both fantastic tools. Those options definitely have their strengths over Atera, but Atera was the one we chose in the end. The thing that drew us to Atera was the lack of complicated contracts and simple tech based … Incentivized Helpful?

Features

Atera

Application Performance Management

Comparison of Application Performance Management features of Product A and Product B
	Atera 10.0 1 Ratings 32% above category average
Virtualization monitoring	10.01 Ratings
IT Asset Discovery	10.01 Ratings

Monitoring Tasks

Comparison of Monitoring Tasks features of Product A and Product B
	Atera 9.4 115 Ratings 24% above category average
Remote monitoring	9.1114 Ratings
Network device monitoring	8.5101 Ratings
Activity Monitoring	10.01 Ratings

Management Tasks

Comparison of Management Tasks features of Product A and Product B
	Atera 9.2 114 Ratings 23% above category average
Patch Management	8.7113 Ratings
Policy-based automation	8.599 Ratings

Remote Access

Comparison of Remote Access features of Product A and Product B
	Atera 7.8 1 Ratings 13% above category average
Attended device access	10.01 Ratings
Unattended device access	10.01 Ratings
Mobile device access	1.01 Ratings
Virtual device access	10.01 Ratings
Multiple-display support	7.01 Ratings
Multiple concurrent sessions	9.01 Ratings

Best Alternatives
	Atera
Small Businesses	Panda Systems Management Score 9.6 out of 10
Medium-sized Companies	Action1 Score 9.5 out of 10
Enterprises	TeamViewer Score 8.4 out of 10
All Alternatives	View all alternatives

User Ratings
	Atera
Likelihood to Recommend	8.8 (114 ratings)
Likelihood to Renew	9.6 (4 ratings)
Usability	9.0 (62 ratings)
Support Rating	9.0 (5 ratings)

User Testimonials
	Atera
Likelihood to Recommend	Atera If you want an extremely small, easy-to-install setup for your servers that manages your machine's IT part hassle-free and integrates with some amazing third-party tools at decent pricing, you should definitely go forward with Atera. However, the tool does have certain limitations on aspects like features and customization, so do check if Atera has those features you require before subscription or trial. Aditya Singh OCI Architect Read full review
Pros	Atera Remoting in from anywhere, even on my phone or tablet, has enabled me to quickly diagnose, or even fully resolve, problems. The ticketing, once users are set up, is a breeze. It also keeps everything in one place for them. With Atera the need to travel on-site has been dramatically reduced. Verified User Anonymous Read full review
Cons	Atera Some basic functions need some extra work Some basic things are behind paywalls Feature board is not credible. Ideas taking very, very long to implement Atera has no clear road map SNMP monitoring needs a make over and needs more options Incentivized FP Frank Pietersma Owner Read full review
Likelihood to Renew	Atera As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now Incentivized Chris Miller Solutions architect Read full review
Usability	Atera Atera has a user-friendly interface that improves navigation. Support staff can quickly access real-time alerts and remote devices and manage tickets without much training. Atera’s usability has positively impacted our organization by increasing operational efficiency and improving response times to resolve issues. Incentivized Verified User Anonymous Read full review
Support Rating	Atera Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum. Incentivized TI Terry Irwin IT Specialist Read full review
Alternatives Considered	Atera Because Atera is a much more effective and efficient solution to manage all our IT operations, it automates each of our business processes. It offers us the best support to respond to any problem that may arise. I think Atera is much more cost-effective and reliable; its value is justified with each function and satisfies all our business needs and requirements. Incentivized MQ Michel Quillet Systems Engineer Read full review
Return on Investment	Atera The intuitive user interface has enabled both users and support technicians to familiarize themselves quickly with the functionality, and the learning curve is less. Some features need to be accessed through documentation; they're not available directly on the dashboard. Sometimes, internet access plays a significant role, whereas low connectivity is a hindrance. Incentivized Verified User Anonymous Read full review
ScreenShots	Atera Screenshots