Atera for police department IT management
Overall Satisfaction with Atera
Atera is being used in my organization in many ways. First, by installing the agent on every workstation and server, I have the ability to provide remote support after hours to my users. Second, we keep an eye on Operating System patches and push them as necessary. Third, we utilize the reports to watch trends in the organizational technology. We also use the ticketing system constantly to track issues and look up what we did to fix an issue last time we encountered it. We also use the passwords database for secure storage and access to passwords for FTP sites, switches, routers, servers, local admin accounts, service accounts, etc.
Pros
- Ticketing
- Reporting
- Remote Access for tech support
- Patching
- Password storage
- Frequent updates, patches, and added functionality
Cons
- Would like it if Atera could push files to a group of computers
- Network discovery without requiring a domain controller
- Would like to be able to schedule a host reboot on a case-by-case basis
- Would love a watered down version of IT Glue or something for device configuration documentation that would tie into the password storage feature
- Would love if Atera would do a network scan a couple of times a day and report on any changes, additions, or deletions
- Atera has provided a significant increase in security posture by keeping on top of patches.
- Easy to sort monitored devices by OS, came in handy for Windows 7 end of life.
- Adding Atera's ticketing system helped keep on top of any issues until resolution.
I have used ConnectWise extensively in the past, as well as Autotask. ConnectWise is massive and can do way more than I'm capable of configuring. You would need a full-time staff just to configure it correctly and figure it all out. Autotask is not as massive as ConnectWise, but is still much more complex than Atera. Both are more expensive than Atera. I found Autotask to be less reliable for remote access, even though they use the same product, theirs was simply more buggy than Atera. Bang for the buck, Atera was a no-brainer for us.
Do you think Atera delivers good value for the price?
Yes
Are you happy with Atera's feature set?
Yes
Did Atera live up to sales and marketing promises?
Yes
Did implementation of Atera go as expected?
Yes
Would you buy Atera again?
Yes
Comments
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