Atera- Comprehensive IT Management Solution for Supporting Clients.
May 27, 2024
Atera- Comprehensive IT Management Solution for Supporting Clients.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Atera
We use Atera to track support tickets and assist clients with their system accesses. We also help clients via remote troubleshooting for effective support. The automated workflow for support tickets helps us achieve efficient tracking and resolution.
Pros
- Remote Access via TeamViewer and AnyDesk.
- Handle Support Tickets using various parameters like priority.
- Monitor Client Systems for Network and Hardware Issues.
- Automate updates on client system.
Cons
- The User Interface can be better.
- Some more well-documented resources for optimizing productivity would be great.
- Provide more accurate and thorough analytics of ticketing.
- The intuitive user interface has enabled both users and support technicians to familiarize themselves quickly with the functionality, and the learning curve is less.
- Some features need to be accessed through documentation; they're not available directly on the dashboard.
- Sometimes, internet access plays a significant role, whereas low connectivity is a hindrance.
It certainly has decreased the number of applications we use; however, it is not perfect. We mainly use it for Ticket Tracking and Client System observation; hence, the other aspects have been completely explored. Ticketing is great as we can set priority, which is visually noticeable through good user interface color choices.
The user interface is easier to navigate, and remote desktop capabilities for troubleshooting were the differentiating factor.
Do you think Atera delivers good value for the price?
Yes
Are you happy with Atera's feature set?
Yes
Did Atera live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Atera go as expected?
Yes
Would you buy Atera again?
Yes
Comments
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