Item: Atera
Rating: 8
Author: Aditya Singh

Overall Satisfaction with Atera

Use Cases and Deployment Scope

I used Atera at my previous organization. Being an IT person, it was a new tool for me, but it was an extremely easy-to-use interface for a first-timer. It was easy to monitor our resources and quickly fix the bugs due to their remote agents. With Atera, it was easier to manage updates and patches. Their customer support is amazing, and they have helped me professionally.

Pros and Cons

Pros

Easy to Deploy due to Network discovery tools.
Intuitive user interface and efficient workflow.
Remote management and monitoring tools.
System call logs records.

Cons

Sometimes it faces slow loading issues.
AI could get better with training.
I need to reinstall the software after major updates.

Return on Investment

It helped us considerably increase the pace of onboarding people.
Deployment of updates was easier and seamless compared to before the Atera phase.
It was easier to control employee laptops to troubleshoot issues remotely since most of our employees worked from home.

Usability

Atera's remote monitoring feature is one of it's best features. The laptops and servers we used it on responded quickly to our administrative task requests and made our work light. We were able to increase the resources, manage patches, windows updates and quite a few other tasks remotely and that too 24×7.

All in One

Atera's all-in-one platform gave us centralized control over several features for which we would have had to subscribe to at least 2-3 tools at higher pricing than what Atera was offering. Also, being a single tool, Atera offers a more interactive approach between its different modules and the third-party tools.

Key Insights

Do you think Atera delivers good value for the price?

Yes

Are you happy with Atera's feature set?

Yes

Did Atera live up to sales and marketing promises?

Yes

Did implementation of Atera go as expected?

Yes

Would you buy Atera again?

Yes

Other Software Used

ServiceNow IT Asset Management, ReportsNow

Likelihood to Recommend

If you want an extremely small, easy-to-install setup for your servers that manages your machine's IT part hassle-free and integrates with some amazing third-party tools at decent pricing, you should definitely go forward with Atera. However, the tool does have certain limitations on aspects like features and customization, so do check if Atera has those features you require before subscription or trial.

Atera Feature Ratings

Comments

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My experience with Atera.