Atera breaks the RMM pricing mold by saving money and time
Updated March 29, 2021

Atera breaks the RMM pricing mold by saving money and time

Chris Miller | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Atera

We have our techs using Atera. It is our main RMM tool--we push Windows and some third-party updates, use remote PowerShell, remote control with Splashtop, package installs via Chocolatey, a shared script library, and more. We use the built-in help desk and it gets us by but it would be nice to have some other features. We love the Splashtop integration; we even purchased a separate SOS license and can now use it from the dashboard.
  • Pricing--pay per tech, not by agent
  • Remote control with Splashtop integration
  • Shared script library updated by other users
  • Chocolatey integration for installing apps, and you can make packages for group installs
  • File transfer without needing to interrupt the user
  • Have backup building options with Acronis
  • Built-in AV with Bitdefender, Webroot
  • Helpdesk needs more features, like field selections
  • AD and Exchange integrations would be nice
  • HyperV and VMware support to manage VMs remotely
  • Cost effective for the amount of techs vs managed computers
  • Learning curve is tiny, which saved a lot of training time
  • Setting up and onboarding a new customer has been made detailed but quick, saving us time and money
We started with Pulseway and loved the features but quickly realized the cost was going to be more than we could invest. Atera is billed on a per-tech and not a per-device basis. This is much more cost effective for our model and saves a lot of money. Also, with the Splashtop integration, we are able to use the remote access on not just Windows, like Pulseway, but also Mac and Linux. Pulseway has just recently released an HTML5 remote session but it is still nowhere close to the one integrated to Atera. Atera also has the PSA side included in the price, unlike Pulseway's add-on price, and Atera includes a help desk.
The easy of use and simple approach to adding a customer has helped in streamlining our onboarding process and saved our tech valuable time. We are able to set up specific alerts per client, making important alerts into a ticket automatically or manually, schedule a script to run to solve the problem, close the ticket, and bill the customer--all without the tech clicking a mouse.
We use the Atera RMM platform multiple times a day for things like remote controlling desktops, running scripts, monitoring devices, and more. Having the PSA attached to the platform is useful in that we do not need to go to another portal to get customer data, quotes, billing, or tickets.
Atera excels for a solo shop or a small team trying to manage a large number of machines at the right price. No matter how many machines you want to manage, the price is the same each month. The RMM features are the bread and butter of the product but the PSA side is slowly catching up. Great when you have those customers who "don't want to pay each month" but still call you each month needing help--you can install an agent and not be charged.

Atera Feature Ratings

Remote monitoring
8
Network device monitoring
7
Multiple Server Monitoring
9
Multi-device monitoring
9
Automated alerts and notifications
9
Patch Management
8
Service configuration management
8
Software and hardware inventory
9
Policy-based automation
9
Performance data reports
9
Customizable reporting
8
Data visualization
8
Risk analysis
8
Data backup and recovery
8
Antivirus and malware management
8
Administrator access control
10

Using Atera

7 - Our tech, engineer, and marketing all use Atera. We are working on migrating our sales team--inside and outside--to move over along with the rest of the marketing team. This allows us to have a single resource to view all of our customer data without having to bounce around between many different softwares.
4 - The help desk is the biggest use, along with patching and installing software. We manage about 18 customers at the moment and would be lost without it. Being a mostly break-fix, project based company, we usually can't bill the customer for the yearly cost of an RMM tool on all we manage, so having the Atera billing model fits us best. Moving the sales team over is the next task.
  • Remote support
  • Patching
  • Tickets
  • Device and server monitoring
  • Remote software installation/removal
  • Scripting
  • Script onboarding processes
  • Creating problem-solution resolution without tech intervention
  • Monitoring network devices
  • Scheduling Tickets/ Quote alerts
  • Engaging the PSA side of the app
  • Reselling the app
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now.

Evaluating Atera and Competitors

Yes - TeamViewer- Many many more features and still has a great remote tool.The ability to add as many agents we need without any extra charge. Also cheaper than just TeamViewer alone.

Pulseway - Pricing was a big factor but also has a lot more flexibility and features that we didn't get with Pulseway.
  • Price
  • Product Features
  • Product Usability
Can't speak enough about the Pricing model and the ability to add agents as needed without any new charges. This has given our team a lot of flexibility and helped us sign new customers by installing the agent (with permission) and then running reports at the end of the month to so the customer our value all with no extra cost to our company. If they don't sign we uninstall and walk away.
I would recommend testing 1 product at a time and not trying to do 3-4. Maybe 2 at a time would be manageable and you could spend the time needed to give a good test. We almost chose a different product because we did not do a good job testing the software.