Item: Atera
Rating: 9
Author: Verified User

Overall Satisfaction with Atera

Use Cases and Deployment Scope

Atera is an RMM tool that is used for remote monitoring and management. In our organization, we use Atera for monitoring and management both purposes. We use Atera to monitor our complete infrastructure from Servers, end-user devices, appliances, network devices and all other SNMP devices. The real time monitoring help us to track the devices that are going unplanned offline and we can take action on that basis. Apart from these status, we can monitor the other utilization of servers such as CPU, memory, and hard disk and can take action accordingly. In the management part, Atera is doing well as we can see and manage all other components. We can see device IP address, last login, last logged in user, last reboot time, last seen and other things and can take action accordingly. We are also managing our patch management from Atera. Atera is capable enough to handle the patches for Windows, Linux and Mac OS devices. We can also patch the third party applications from Atera and we are going to in our organization.

Pros and Cons

Pros

Atera is doing good in the monitoring part as it is monitoring our complete infrastructure from the network to servers and also the end user devices.
Atera is good in the patching part as it is patching our Windows and Linux servers, end-user Windows systems, and third-party applications.
Atera is good in the automation process, and we can plan the execution of any task and schedule it. We have a lot of options here from CMD to PowerShell.
The Inventory part is also good, as we can see and download the Software and Hardware inventory from Atera. It will provide the details of all hardware and software, from OS details to applications.

Cons

Atera is good at a lot of things, but there are chances for improvement. In the patching part, it has a lot of issues with the 3rd party application patching as it uses Chocolatey for Windows applications and sometimes it fails to update a lot of application.
We can transfer files from our admin portal to any device at one time, but we cannot transfer files to multiple devices at once.
We cannot install any exe/application from our side. We can only install the applications on end devices that are available in the Atera inventory.
They have hardware and software inventory, but are not good at the asset management field.

Return on Investment

Atera is saving our time in the patching process as it has made our patching process very easy by automating the whole process. From testing the patches to selecting as per your need, and then deployment of the patches to the end point via configuration policies that give the end user control over to reboot process.
With the help of the Network Discovery feature available in Atera, we do not have to look for other costly discovery software such as PDQ.
Atera is good in the report section, as in one place we can find our hardware, OS, and 3rd party applications.
Since Atera is not good in some 3rd party applications, so we need to identify those applications after every patching cycle. This is a difficult task and taking much time.

Usability

Atera is doing good in the monitoring part as it provides real time ping monitoring of systems that provide us the real data when a device goes down in unplanned way. Apart from ping monitoring, we can monitor the CPU, memory and hard disk utilization. With all these monitoring features, we can control our infrastructure in a better way.
In the Atera, we can automate things such as patch management. Apart from the patch process, we have a lot of options to run a script to automate the process. Atera has its community that provides a lot of scripts and that are very useful. We can also create our script to run the process and manage it.

All in One

Atera is best because it combines all the features in a single platform. From monitoring of the systems, software, OS, network and snmp devices, it is monitoring the CPU, memory, hard disk and temperature of these components.
The real time data such as system name, IP address, last logged users, last sign in, last seen, time zone and other part help us to manage the things in the real time.
With the patch management process, we can automate the process of patching for our servers and end user devices from the Atera and track the patch status in the report.
Atera has inventory feature as well and with the hardware and software inventory, we can track our software operating systems, 3rd party applications and hardware components.

Key Insights

Do you think Atera delivers good value for the price?

Yes

Are you happy with Atera's feature set?

Yes

Did Atera live up to sales and marketing promises?

Yes

Did implementation of Atera go as expected?

Yes

Would you buy Atera again?

Yes

Other Software Used

Mimecast Advanced Email Security, Cybereason Managed Detection & Response (MDR), SentinelOne Singularity, Cisco Meraki Dashboard

Likelihood to Recommend

Atera is doing well in the monitoring part as it is informing the real time ping of running devices and if any device goes down, it is informing us on the real time.
It is helping us to monitor the last reboot status, current logged in users, time zone, IP addresses and other things so that we can track our end devices status.
In the patching part Atera is pathing our all devices with the notification stating user to restart device at their convenient time. It is also patching our third party applications.
It is good in installing and uninstalling of the third party application but limited to availability in the Atera inventory.
Atera is not good in some parts such as in the patching part of applications, sometime it fails to update all 3rd party applications that were not installed via Atera.
It is not good if you have to transfer a file to multiple systems at the same time.

Atera Feature Ratings

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Atera - The RMM tool for the Present and Future