What users are saying about
Top Rated
84 Ratings
This review does not include a rating.
Top Rated
84 Ratings
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Score 8.9 out of 100
This review does not include a rating.

Feature Set Ratings

    Monitoring Tasks

    8.5

    Atera

    85%

    Line Monitoring Software

    Feature Set Not Supported
    N/A
    Atera ranks higher in 5/5 features

    Remote monitoring

    8.6
    86%
    51 Ratings
    N/A
    0 Ratings

    Network device monitoring

    7.8
    78%
    41 Ratings
    N/A
    0 Ratings

    Multiple Server Monitoring

    8.9
    89%
    50 Ratings
    N/A
    0 Ratings

    Multi-device monitoring

    8.8
    88%
    51 Ratings
    N/A
    0 Ratings

    Automated alerts and notifications

    8.6
    86%
    52 Ratings
    N/A
    0 Ratings

    Management Tasks

    7.8

    Atera

    78%

    Line Monitoring Software

    Feature Set Not Supported
    N/A
    Atera ranks higher in 4/4 features

    Patch Management

    8.0
    80%
    50 Ratings
    N/A
    0 Ratings

    Service configuration management

    7.8
    78%
    44 Ratings
    N/A
    0 Ratings

    Software and hardware inventory

    8.4
    84%
    51 Ratings
    N/A
    0 Ratings

    Policy-based automation

    7.0
    70%
    39 Ratings
    N/A
    0 Ratings

    Reporting

    8.1

    Atera

    81%

    Line Monitoring Software

    Feature Set Not Supported
    N/A
    Atera ranks higher in 4/4 features

    Performance data reports

    8.5
    85%
    46 Ratings
    N/A
    0 Ratings

    Customizable reporting

    7.8
    78%
    42 Ratings
    N/A
    0 Ratings

    Data visualization

    7.9
    79%
    43 Ratings
    N/A
    0 Ratings

    Risk analysis

    8.0
    80%
    35 Ratings
    N/A
    0 Ratings

    Security

    7.9

    Atera

    79%

    Line Monitoring Software

    Feature Set Not Supported
    N/A
    Atera ranks higher in 3/3 features

    Data backup and recovery

    7.7
    77%
    26 Ratings
    N/A
    0 Ratings

    Antivirus and malware management

    7.9
    79%
    33 Ratings
    N/A
    0 Ratings

    Administrator access control

    8.1
    81%
    83 Ratings
    N/A
    0 Ratings

    Attribute Ratings

      Likelihood to Recommend

      8.9

      Atera

      89%
      53 Ratings

      Line Monitoring Software

      N/A
      0 Ratings

      Likelihood to Renew

      9.1

      Atera

      91%
      1 Rating

      Line Monitoring Software

      N/A
      0 Ratings

      Support Rating

      8.9

      Atera

      89%
      7 Ratings

      Line Monitoring Software

      N/A
      0 Ratings

      Likelihood to Recommend

      Atera

      For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
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      TruePath Technologies

      No answers on this topic

      Pros

      Atera

      • Easy to deploy, both in general or to a specific customer.
      • Remote management tools that are in line with every other major solution out there.
      • Real-time alerts that allow for easy monitoring of vital systems.
      • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
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      TruePath Technologies

      No answers on this topic

      Cons

      Atera

      • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
      • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
      • Integration with other remote access tools would be helpful.
      Read full review

      TruePath Technologies

      No answers on this topic

      Pricing Details

      Atera

      Starting Price

      $99 per month

      Editions & Modules

      Atera editions and modules pricing
      EditionModules
      Pro$991
      Growth$1292
      Power$1693

      Footnotes

      1. Per Technician
      2. Per Technician
      3. Per Technician

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Unlimited devices & agents. No hidden fees. No contracts.

      Pricing Info

      Line Monitoring Software

      Starting Price

      Editions & Modules

      Line Monitoring Software editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Atera

        As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
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        TruePath Technologies

        No answers on this topic

        Support Rating

        Atera

        Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
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        TruePath Technologies

        No answers on this topic

        Alternatives Considered

        Atera

        We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
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        TruePath Technologies

        No answers on this topic

        Return on Investment

        Atera

        • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
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        TruePath Technologies

        No answers on this topic

        Screenshots

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