What users are saying about
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Top Rated
69 Ratings

Atera

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Top Rated
69 Ratings
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Score 8.4 out of 100
1 Rating
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Score 7 out of 100

Likelihood to Recommend

Atera

Atera is well suited for small to medium sized MSPs. Enterprise grade sized MSPs may find some of the menus and details difficult to work with. Mac Houses should feel good about the platform - the reporting and alerting works like a charm. Patching is as good as any I've seen.
Anonymous | TrustRadius Reviewer

Micro Focus AppPulse Suite

From my point of view, when we are working with a medium package project, this Micro Focus AppPulse Suite is very useful and effective at finding problems in our activities and codes and isolating them. But when we are working on large-size projects or backend performances, it works slowly to detect issues.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Atera
7.9
Micro Focus AppPulse Suite
Remote monitoring
Atera
7.3
Micro Focus AppPulse Suite
Network device monitoring
Atera
8.3
Micro Focus AppPulse Suite
Multiple Server Monitoring
Atera
7.9
Micro Focus AppPulse Suite
Multi-device monitoring
Atera
8.3
Micro Focus AppPulse Suite
Automated alerts and notifications
Atera
7.7
Micro Focus AppPulse Suite

Management Tasks

Atera
7.2
Micro Focus AppPulse Suite
Patch Management
Atera
7.2
Micro Focus AppPulse Suite
Service configuration management
Atera
6.6
Micro Focus AppPulse Suite
Software and hardware inventory
Atera
8.1
Micro Focus AppPulse Suite
Policy-based automation
Atera
6.8
Micro Focus AppPulse Suite

Reporting

Atera
7.6
Micro Focus AppPulse Suite
Performance data reports
Atera
8.1
Micro Focus AppPulse Suite
Customizable reporting
Atera
7.7
Micro Focus AppPulse Suite
Data visualization
Atera
7.4
Micro Focus AppPulse Suite
Risk analysis
Atera
7.1
Micro Focus AppPulse Suite

Security

Atera
6.9
Micro Focus AppPulse Suite
Data backup and recovery
Atera
7.3
Micro Focus AppPulse Suite
Antivirus and malware management
Atera
7.3
Micro Focus AppPulse Suite
Adinistraor access control
Atera
6.1
Micro Focus AppPulse Suite

Application Performance Management

Atera
Micro Focus AppPulse Suite
7.4
Application monitoring
Atera
Micro Focus AppPulse Suite
7.0
Database monitoring
Atera
Micro Focus AppPulse Suite
6.0
Threshold alerts
Atera
Micro Focus AppPulse Suite
8.0
Predictive capabilities
Atera
Micro Focus AppPulse Suite
8.0
Application performance management console
Atera
Micro Focus AppPulse Suite
7.0
Collaboration tools
Atera
Micro Focus AppPulse Suite
8.0
Out-of-the box templates to monitor applications
Atera
Micro Focus AppPulse Suite
7.0
Application dependency mapping and thresholding
Atera
Micro Focus AppPulse Suite
7.0
Virtualization monitoring
Atera
Micro Focus AppPulse Suite
8.0
Server availability and performance monitoring
Atera
Micro Focus AppPulse Suite
7.0
Server usage monitoring and capacity forecasting
Atera
Micro Focus AppPulse Suite
8.0
IT Asset Discovery
Atera
Micro Focus AppPulse Suite
8.0

Pros

Atera

  • Remote Access--Splashtop provides direct access so we can see what users see and help them with current issues
  • Sound Troubleshooting--Splashtop is phenomenal in pulling sound from the machine and helping with remote sound troubleshooting
  • Remote Background Access
  • Patch Management--While we have other solutions for mass patch management, whenever we run into a machine being stubborn, I just turn to Atera and target that machine directly to install the annoying patches. Seems to work beautifully. I rarely get an error on install.
  • CMD/Powershell Access--The ability to remote CMD and remote Powershell is key to solving lots of remote issues. This access is better than most other platforms and once setup is easier than actual Powershell remoting. A real plus.
Anonymous | TrustRadius Reviewer

Micro Focus AppPulse Suite

  • Monitoring user web activities from the user's point of view.
  • Gives status details as clear dashboard formats.
Anonymous | TrustRadius Reviewer

Cons

Atera

  • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
  • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
  • Integration with other remote access tools would be helpful.
Maycon Menezes | TrustRadius Reviewer

Micro Focus AppPulse Suite

  • It's getting slow when we work with large projects.
  • At first it's hard to find some features.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Atera

Atera 9.1
Based on 1 answer
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Chris Miller | TrustRadius Reviewer

Micro Focus AppPulse Suite

No score
No answers yet
No answers on this topic

Support Rating

Atera

Atera 8.7
Based on 7 answers
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
Terry Irwin | TrustRadius Reviewer

Micro Focus AppPulse Suite

Micro Focus AppPulse Suite 8.0
Based on 2 answers
Overall the support is good. Most of the hard situations passed smoothly because of the support team.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Atera

Atera is a lightweight cloud application that handles most every need of small and large IT Firms alike. It closely resembles Ninja, N-Able, and Syncro in performance and scale. The biggest difference is the pricing models as Atera and Syncro charge per user as opposed by device it is managing. When speaking of Connectwise, it truly is an apple to oranges comparison. Connectwise Licensing is very expensive and the program is so robust that you basically have to be trained really well in order to manage the system itself. Onboarding can take precious too many hours, whereas with Atera you can have your basic setup running in a matter of an hour or 2. I think my biggest applause to Atera is the live support chat that is not a bot and is very responsive right within the console as opposed to having to draft emails to create tickets. Questions truly are answered in real-time.
Michael Kubelka | TrustRadius Reviewer

Micro Focus AppPulse Suite

No answers on this topic

Return on Investment

Atera

  • High ROI is beacuse of the licencing model by technician instead of by agent.
  • Negative impact is that we are not billed in our own currency, so we have to add exchange rate fee.
  • Give us a good challenge on our customer offer.
Dominic Larouche | TrustRadius Reviewer

Micro Focus AppPulse Suite

  • With effective dashboard, it describes everything easily.
  • Easy to setup and have some difficulties to handle.
Anonymous | TrustRadius Reviewer

Screenshots

Micro Focus AppPulse Suite

Pricing Details

Atera

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Atera Editions & Modules

Edition
Pro$791
Growth$1191
Power$1491
  1. Per Technician
Additional Pricing Details
Unlimited devices & agents. No hidden fees. No contracts.

Micro Focus AppPulse Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Micro Focus AppPulse Suite Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Atera
7.9
Micro Focus AppPulse Suite
7.0

Likelihood to Renew

Atera
9.1
Micro Focus AppPulse Suite

Support Rating

Atera
8.7
Micro Focus AppPulse Suite
8.0

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