What users are saying about
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Top Rated
69 Ratings
4 Ratings

Atera

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Top Rated
69 Ratings
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Score 8.4 out of 100
4 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

Atera

Atera is well suited for small to medium sized MSPs. Enterprise grade sized MSPs may find some of the menus and details difficult to work with. Mac Houses should feel good about the platform - the reporting and alerting works like a charm. Patching is as good as any I've seen.
Anonymous | TrustRadius Reviewer

Pandora FMS

Pandora FMS adjusts to the client's need, from a simple configuration of a single server to a complex scenario with high availability support without additional licensing costs.
Guillermo Sanchez | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Atera
7.9
Pandora FMS
Remote monitoring
Atera
7.3
Pandora FMS
Network device monitoring
Atera
8.3
Pandora FMS
Multiple Server Monitoring
Atera
7.9
Pandora FMS
Multi-device monitoring
Atera
8.3
Pandora FMS
Automated alerts and notifications
Atera
7.7
Pandora FMS

Management Tasks

Atera
7.2
Pandora FMS
Patch Management
Atera
7.2
Pandora FMS
Service configuration management
Atera
6.6
Pandora FMS
Software and hardware inventory
Atera
8.1
Pandora FMS
Policy-based automation
Atera
6.8
Pandora FMS

Reporting

Atera
7.6
Pandora FMS
Performance data reports
Atera
8.1
Pandora FMS
Customizable reporting
Atera
7.7
Pandora FMS
Data visualization
Atera
7.4
Pandora FMS
Risk analysis
Atera
7.1
Pandora FMS

Security

Atera
6.9
Pandora FMS
Data backup and recovery
Atera
7.3
Pandora FMS
Antivirus and malware management
Atera
7.3
Pandora FMS
Adinistraor access control
Atera
6.1
Pandora FMS

Network Performance Monitoring

Atera
Pandora FMS
8.0
Automated network device discovery
Atera
Pandora FMS
9.1
Network monitoring
Atera
Pandora FMS
8.2
Baseline threshold calculation
Atera
Pandora FMS
6.4
Alerts
Atera
Pandora FMS
9.1
Network capacity planning
Atera
Pandora FMS
7.3
Packet capture analysis
Atera
Pandora FMS
7.3
Network mapping
Atera
Pandora FMS
7.3
Customizable reports
Atera
Pandora FMS
9.1
Wireless infrastructure monitoring
Atera
Pandora FMS
7.3
Hardware health monitoring
Atera
Pandora FMS
9.1

Pros

Atera

  • Remote Access--Splashtop provides direct access so we can see what users see and help them with current issues
  • Sound Troubleshooting--Splashtop is phenomenal in pulling sound from the machine and helping with remote sound troubleshooting
  • Remote Background Access
  • Patch Management--While we have other solutions for mass patch management, whenever we run into a machine being stubborn, I just turn to Atera and target that machine directly to install the annoying patches. Seems to work beautifully. I rarely get an error on install.
  • CMD/Powershell Access--The ability to remote CMD and remote Powershell is key to solving lots of remote issues. This access is better than most other platforms and once setup is easier than actual Powershell remoting. A real plus.
Anonymous | TrustRadius Reviewer

Pandora FMS

  • All-in-one software
  • Flexible and easy configuration
  • Multi-platform
  • Design in PERL, CCS and HTML5
Guillermo Sanchez | TrustRadius Reviewer

Cons

Atera

  • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
  • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
  • Integration with other remote access tools would be helpful.
Maycon Menezes | TrustRadius Reviewer

Pandora FMS

  • Community version small features
Guillermo Sanchez | TrustRadius Reviewer

Likelihood to Renew

Atera

Atera 9.1
Based on 1 answer
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Chris Miller | TrustRadius Reviewer

Pandora FMS

No score
No answers yet
No answers on this topic

Support Rating

Atera

Atera 8.7
Based on 7 answers
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
Terry Irwin | TrustRadius Reviewer

Pandora FMS

Pandora FMS 9.1
Based on 1 answer
The support team answers very quickly. They are always willing to find a solution to any need that is required by us or one of our clients.
Guillermo Sanchez | TrustRadius Reviewer

Alternatives Considered

Atera

Atera is a lightweight cloud application that handles most every need of small and large IT Firms alike. It closely resembles Ninja, N-Able, and Syncro in performance and scale. The biggest difference is the pricing models as Atera and Syncro charge per user as opposed by device it is managing. When speaking of Connectwise, it truly is an apple to oranges comparison. Connectwise Licensing is very expensive and the program is so robust that you basically have to be trained really well in order to manage the system itself. Onboarding can take precious too many hours, whereas with Atera you can have your basic setup running in a matter of an hour or 2. I think my biggest applause to Atera is the live support chat that is not a bot and is very responsive right within the console as opposed to having to draft emails to create tickets. Questions truly are answered in real-time.
Michael Kubelka | TrustRadius Reviewer

Pandora FMS

Before using Pandora FMS, tests were carried out with all these tools:
  • Nagios
  • Zabbix
  • System Center Operations Manager (SCOM)
  • IBM Tivoli
  • PRTG
  • SolarWinds
Pandora FMS allows simple customization by making adjustments to text files, developing agent add-ons without the need to be a programmer, there is no scenario where we could not take data and save it in PandoraFMS, IoT, industrial products, and everything that any client needs to monitor.
Guillermo Sanchez | TrustRadius Reviewer

Return on Investment

Atera

  • High ROI is beacuse of the licencing model by technician instead of by agent.
  • Negative impact is that we are not billed in our own currency, so we have to add exchange rate fee.
  • Give us a good challenge on our customer offer.
Dominic Larouche | TrustRadius Reviewer

Pandora FMS

  • It is a tool with an appropriate cost that allows to have results in a very limited time.
  • Having a health dashboard and alerts of important business in the company is an important differential with any other monitoring solution on the market.
  • Monitoring can be adjusted to the business, considering service SLAs and adjusting the platform according to the needs of each department of the company.
Guillermo Sanchez | TrustRadius Reviewer

Screenshots

Pricing Details

Atera

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Atera Editions & Modules

Edition
Pro$791
Growth$1191
Power$1491
  1. Per Technician
Additional Pricing Details
Unlimited devices & agents. No hidden fees. No contracts.

Pandora FMS

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Pandora FMS Editions & Modules

Edition
NMS Edition$2,9901
Enterprise Edition$4,2501
  1. 100 nodes
Additional Pricing Details
Licensed for individual nodes (agents), starting from 100 nodes.

Rating Summary

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