Atera vs. Projectworks

Atera

Projectworks

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Atera	Score 8.4 out of 10	N/A	Atera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With…	$129 per month (billed annually) per user
Projectworks	Score 9.0 out of 10	N/A	Projectworks is a cloud-based Professional Services Automation (PSA) software suite designed for consulting and professional services organizations. The platform consolidates resource scheduling, time tracking, expense management, project accounting, and financial forecasting to streamline the service delivery lifecycle. Key Capabilities Resource Management: Provides real-time visibility into staff Availability, Resource Utilization, and Capacity Planning to…	$19 per month per user

Pricing

Atera

Projectworks

Editions & Modules

MSP - Pro: $129
per month (billed annually) per user
IT Department - Professional: $149
per month (billed annually) per user
MSP - Growth: $179
per month (billed annually) per user
IT Department - Expert: $189
per month (billed annually) per user
MSP - Power: $209
per month (billed annually) per user
IT Department - Master: $219
per month (billed annually) per user

Build: $19
per month per user
Scale: $27
per month per user
Unleash: $45
per month per user

Offerings

Pricing Offerings
Atera	Projectworks
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

$1,000 one-time fee (starting cost for implementation)

Additional Details

Unlimited devices.

The minimum number of users is 10. There is a 10% discount for annual pricing.

More Pricing Information

Pricing Info

Community Pulse
	Atera	Projectworks
Considered Both Products	Atera Verified User Anonymous Chose Atera Atera is more affordable than Jira service management. Atera is more easier to use and implement. Incentivized Helpful? GH Ganapathi G Hegde CEO Chose Atera Atera is a unified platform with features which required for IT department, overall it addresses security patching, Incentivized Helpful? Verified User Anonymous Chose Atera Pricing and amazing product team Incentivized Helpful? GI Giordana Izzo IT Manager Chose Atera Atera is outstanding and intuitive with excellent dashboards and automations. Incentivized Helpful? Verified User Anonymous Chose Atera In terms of age Atera is a bit more mature than these younger competitors and it shows with its wider array of features. Pricing might be a bit higher depending on which features you want or deem to be most necessary but in our experience Atera was the cheapest one on the … Incentivized Helpful? Verified User Anonymous Chose Atera Atera is well designed for remote monitoring and management purposes. The other tools, such as ManageEngine endpoint central, are more focused on managing the endpoints and applications, such as installation or removal of applications, and blocking or whitelisting applications. A… Incentivized Helpful? Verified User Anonymous Chose Atera We used Logmein for remote access and used another platform called Fresh Service for our ticketing. Logmein was okay but the ability for us to merge the two together, on top of all of the other features that Atera offers (reporting and monitoring!) has been game changing. We … Incentivized Helpful? Isaac Groenendyk Technology Coordinator Chose Atera I think Atera is the leader here. The aggressive pricing along with feature set is unparalleled in my opinion. They seem to be headed in the right direction and keep pushing the envelope in what the tool can do. The one thing lacking for me is the Apple integration into … Incentivized Helpful? Randy Bell Managed IT Services / Owner Chose Atera Overall, the basic agent cost is better for a partially functional product. Incentivized Helpful? Verified User Anonymous Chose Atera After trying out both Atera and NinjaOne, we found that Atera was generally easier to use, especially for non-tech people. Atera's learning curve has been much less steep than NinjaOne's and the team had a better response to using it. Atera's price point has also been more … Incentivized Helpful? KW Kevin Wangler Director of Information Technology Chose Atera Atera is very similar to Syncro in feature set and pricing, but we liked Atera just a bit better. (We switched from Atera to Syncro and then back to Atera, and have stuck with Atera for several years now.) Kaseya gave us bad vibes from their sales department and we ultimately … Incentivized Helpful? Verified User Anonymous Chose Atera I also used other org suites, but Atera is the winner here. It offers services like IT service management, network monitoring, and billing. We get most of the service under one roof. Hence, Atera is the winner compared to other applications I have used. Incentivized Helpful? Brady Phenicie Ownr Chose Atera In my opinion, Datto is not a great company to partner with. In my experience, billing is crazy and when you call in for support you get sales. Incentivized Helpful? Verified User Anonymous Chose Atera Atera Billing of per technician is a great way to save Atera has 24/7 support that response in a matter of seconds The Copilot that they have added recently is a game changer and will make anyone wants to associate themselves with Atera Incentivized Helpful? Verified User Anonymous Chose Atera ManageEngine Endpoint Central and GoTo Resolve Incentivized Helpful? Josiah Parrish IT Manager Chose Atera NinjaOne is a great tool for Remote management and patch management. However, Atera is more polished and gives better functionality for the end user side through things like work from home, and the support portal knowledge base. Also, when using NinjaOne, I don't remember there … Incentivized Helpful? MQ Michel Quillet Systems Engineer Chose Atera Because Atera is a much more effective and efficient solution to manage all our IT operations, it automates each of our business processes. It offers us the best support to respond to any problem that may arise. I think Atera is much more cost-effective and reliable; its value … Incentivized Helpful? RM Rajat Kumar Mahunta Software Developer Chose Atera Comparison from ConnectWise and Autotask, Atera is more simplified, Cost effective and Integration RMM, PSA and automation features Incentivized Helpful? Verified User Anonymous Chose Atera In my experience, Atera lured us in with the pricing per technician to try and save us money. They then proceeded to take features away and lock them behind higher-tiers. In addition, in my opinion, their customer support is atrocious. I think if you enjoy long times between … Incentivized Helpful? Verified User Anonymous Chose Atera It is live in our organization and it works along with Atera in our organization, however I have more trust on Atera due to its stability and ruggedness, so Atera is the only choice most of the IT dept works on. I would not comment on the ManageEngine PAM solution as I have less … Incentivized Helpful? Verified User Anonymous Chose Atera The user interface is easier to navigate, and remote desktop capabilities for troubleshooting were the differentiating factor. Incentivized Helpful? JS Joseph Shaffer Operations Manager Chose Atera Atera was very similar with Syncro but a bit more user friendly. There were a few features with Syncro I really liked that Atera does not have yet like custom reporting. Incentivized Helpful? Amy Brown Business Development Manager Chose Atera Atera has so many features that are fully functional. Atera is easy to use. Incentivized Helpful? Simon Bane IT and Software Development Chose Atera Atera is way more user friendly , it has a smooth learning curve and the pricing is favorable. Atera also has a lot of features that make it superior. They even have additional features like the ticketing system that was a pleasant surprise to have. Overall Atera stands out at … Incentivized Helpful? Verified User Anonymous Chose Atera Atera's pay-per-technician pricing just made sense for us. They don't nickel-and-dime either. NinjaOne, by contrast, was over twice as expensive to start out, but they wanted to charge extra just for a ticketing system and many other things. Incentivized Helpful?	Projectworks No answer on this topic

Features

Atera

Projectworks

Application Performance Management

Comparison of Application Performance Management features of Product A and Product B
	Atera 9.5 Ratings 30% above category average	Projectworks - Ratings
Virtualization monitoring	10.00 Ratings	00 Ratings
IT Asset Discovery	9.00 Ratings	00 Ratings

Monitoring Tasks

Comparison of Monitoring Tasks features of Product A and Product B
	Atera 9.2 Ratings 27% above category average	Projectworks - Ratings
Remote monitoring	9.10 Ratings	00 Ratings
Network device monitoring	8.20 Ratings	00 Ratings
Activity Monitoring	9.00 Ratings	00 Ratings

Management Tasks

Comparison of Management Tasks features of Product A and Product B
	Atera 9.1 Ratings 30% above category average	Projectworks - Ratings
Patch Management	8.30 Ratings	00 Ratings
Policy-based automation	8.30 Ratings	00 Ratings

Remote Access

Comparison of Remote Access features of Product A and Product B
	Atera 7.8 Ratings 16% above category average	Projectworks - Ratings
Attended device access	10.00 Ratings	00 Ratings
Unattended device access	10.00 Ratings	00 Ratings
Mobile device access	1.00 Ratings	00 Ratings
Virtual device access	10.00 Ratings	00 Ratings
Multiple-display support	7.00 Ratings	00 Ratings
Multiple concurrent sessions	9.00 Ratings	00 Ratings

Best Alternatives
	Atera	Projectworks
Small Businesses	Panda Systems Management Score 7.3 out of 10	Teamwork.com Score 8.3 out of 10
Medium-sized Companies	Action1 Score 9.5 out of 10	Planview AdaptiveWork Score 8.5 out of 10
Enterprises	TeamViewer Score 8.6 out of 10	Planview AdaptiveWork Score 8.5 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Atera	Projectworks
Likelihood to Recommend	8.3 (0 ratings)	- (0 ratings)
Likelihood to Renew	7.3 (0 ratings)	- (0 ratings)
Usability	8.7 (0 ratings)	- (0 ratings)
Support Rating	9.1 (0 ratings)	- (0 ratings)
Implementation Rating	6.4 (0 ratings)	- (0 ratings)

User Testimonials
	Atera	Projectworks
Likelihood to Recommend	Atera is doing well in the monitoring part as it is informing the real time ping of running devices and if any device goes down, it is informing us on the real time. It is helping us to monitor the last reboot status, current logged in users, time zone, IP addresses and other things so that we can track our end devices status. In the patching part Atera is pathing our all devices with the notification stating user to restart device at their convenient time. It is also patching our third party applications. It is good in installing and uninstalling of the third party application but limited to availability in the Atera inventory. Atera is not good in some parts such as in the patching part of applications, sometime it fails to update all 3rd party applications that were not installed via Atera. It is not good if you have to transfer a file to multiple systems at the same time. Incentivized Verified User Anonymous Read full review	No answers on this topic
Pros	Remoting in from anywhere, even on my phone or tablet, has enabled me to quickly diagnose, or even fully resolve, problems. The ticketing, once users are set up, is a breeze. It also keeps everything in one place for them. With Atera the need to travel on-site has been dramatically reduced. Verified User Anonymous Read full review	No answers on this topic
Cons	Some basic functions need some extra work Some basic things are behind paywalls Feature board is not credible. Ideas taking very, very long to implement Atera has no clear road map SNMP monitoring needs a make over and needs more options Incentivized FP Frank Pietersma Owner Read full review	No answers on this topic
Likelihood to Renew	As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now Incentivized Chris Miller Solutions architect Read full review	No answers on this topic
Usability	Atera has a user-friendly interface that improves navigation. Support staff can quickly access real-time alerts and remote devices and manage tickets without much training. Atera’s usability has positively impacted our organization by increasing operational efficiency and improving response times to resolve issues. Incentivized Verified User Anonymous Read full review	No answers on this topic
Support Rating	Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum. Incentivized TI Terry Irwin IT Specialist Read full review	No answers on this topic
Implementation Rating	The implementation was performed by the system administrator so I don't have much insight into this Verified User Anonymous Read full review	No answers on this topic
Alternatives Considered	Atera is well designed for remote monitoring and management purposes. The other tools, such as ManageEngine Endpoint Central, are more focused on managing the endpoints and applications, such as installation or removal of applications, and blocking or whitelisting applications. Atera is well structured for core monitoring and management purposes. It works like a well designed monitoring tool and at the same time works as a well designed management tool. Price point of Atera is very low as compared to other applications and the main part is that it does not cost you for the number of devices it covered, instead it will cost you on the basis of admin licenses you have. You can have one license and under that you can manage thousands of devices. Apart from this, Atera has a lot of tools that are integrated with it, and they are really useful. Incentivized Verified User Anonymous Read full review	No answers on this topic
Return on Investment	It helped us considerably increase the pace of onboarding people. Deployment of updates was easier and seamless compared to before the Atera phase. It was easier to control employee laptops to troubleshoot issues remotely since most of our employees worked from home. Aditya Singh OCI Architect Read full review	No answers on this topic
ScreenShots	Atera Screenshots	Projectworks Screenshots