What users are saying about
3 Ratings
42 Ratings
3 Ratings
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Score 9.4 out of 100
42 Ratings
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Score 4.4 out of 100

Likelihood to Recommend

athenaOne

Very well suited for outpatient multi-specialty clinics. May not be perfect for hospital based practices, but I am not in a position to say that with conviction as we are not hospital based organization.
Mohammad Khan | TrustRadius Reviewer

eClinicalWorks

eClinicalWorks should be used in most medical situations. The program generally speaking works the way it should keeping track of patient records and the like. They have recently added an inpatient module for ASCs. Seems to work pretty well for smaller practices that don't require a lot of additional features or integrations.
David Myers | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

athenaOne
eClinicalWorks
4.5
Real-time eligibility verification
athenaOne
eClinicalWorks
4.5
Claims management
athenaOne
eClinicalWorks
4.0
Coding
athenaOne
eClinicalWorks
5.0
Patient billing
athenaOne
eClinicalWorks
5.0
Financial Reporting
athenaOne
eClinicalWorks
4.0

Patient Scheduling

athenaOne
eClinicalWorks
4.5
Rule-based scheduling
athenaOne
eClinicalWorks
4.6
Automated appointment reminders
athenaOne
eClinicalWorks
5.4
Automated patient check-in
athenaOne
eClinicalWorks
4.4
Multi-location support
athenaOne
eClinicalWorks
2.9
Calendar interface
athenaOne
eClinicalWorks
5.2

Electronic Medical Records

athenaOne
eClinicalWorks
4.1
Charting / document management
athenaOne
eClinicalWorks
3.3
Templates
athenaOne
eClinicalWorks
4.6
Patient portal
athenaOne
eClinicalWorks
4.3
Mobile/tablet support
athenaOne
eClinicalWorks
6.8
Fax integration
athenaOne
eClinicalWorks
3.6
Integration with other EMR and PM systems
athenaOne
eClinicalWorks
2.4
Workflow automation
athenaOne
eClinicalWorks
2.4
Speech recognition
athenaOne
eClinicalWorks
6.2
Customization
athenaOne
eClinicalWorks
4.4
E-prescribing
athenaOne
eClinicalWorks
3.2

Medical Security and Privacy

athenaOne
eClinicalWorks
5.3
HIPAA compliance
athenaOne
eClinicalWorks
7.6
Role-based permission levels
athenaOne
eClinicalWorks
5.0
Data backups and redundancy
athenaOne
eClinicalWorks
5.0
Local mode / networking failsafe
athenaOne
eClinicalWorks
3.8

Workflow and Scale

athenaOne
eClinicalWorks
4.1
Task tracking
athenaOne
eClinicalWorks
4.0
Specialty-specific workflows
athenaOne
eClinicalWorks
4.3
Multi-office / multi-physician capabilities
athenaOne
eClinicalWorks
4.0

Pros

athenaOne

  • Very easy to keep track of quality measures.
  • Easy to track suspect conditions, care gaps.
  • Easy to review performance of providers across the whole organization.
Mohammad Khan | TrustRadius Reviewer

eClinicalWorks

  • One of the strengths of ECW can also be a weakness depending on the user's perception. ECW has a lot of redundancies. There are multiple pathways to perform a task. It can be appealing to advanced computer users because of the versatility. I have found that it tends to confuse lesser experienced computer users.
  • The creation of templates is very easy and any provider in our system can create one. It definitely makes documentation more efficient. By creating a set of templates for the clinic, we are able to standardize the orders/procedures along established guidelines.
  • We have converted our scheduling to open access. ECW allows us to set the follow up time and the end of the visit and then an alert is created. Front office staff can run the report and schedule patients closer to the actual time. It has improved our no show/cancellation rates.
Anonymous | TrustRadius Reviewer

Cons

athenaOne

  • At this point I can not think of anything that I am missing.
Mohammad Khan | TrustRadius Reviewer

eClinicalWorks

  • Meaningful Use Reports should be capturing data in real time and generated fairly quickly instead of the MAQ dashboard extraction process.
  • Their support teams are not very helpful at certain topics such as the definition/logic of Meaningful Use calculations. These are generally difficult to determine but several cases in regards to Meaningful Use take several days before it gets addressed.
  • Training videos would be helpful on their support website.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

athenaOne

No score
No answers yet
No answers on this topic

eClinicalWorks

eClinicalWorks 2.0
Based on 1 answer
If we had an option to easily switch to another EMR product we would. However, an EMR keeps you invested solidly in it - once you've started you're then going to be stuck with it. The investment into the data in the system are such that you have no real option to back out of what you are in and move into something else. Again, if we could, we would immediately move to another EMR. The ability to use it and be supported by the vendor has decreased nearly to the point of inability to use.
David Myers | TrustRadius Reviewer

Usability

athenaOne

No score
No answers yet
No answers on this topic

eClinicalWorks

eClinicalWorks 3.6
Based on 4 answers
[In my opinion] the features allowed by the system are not designed for providers. [I think] the systems are inefficient, and new features tend to be "bolt on" features either as products purchased and added from other providers or simply a module created and strapped onto the software. There doesn't seem to be much idea around making things easier for the provider, though they like to state that provider burnout is something they are working on.
David Myers | TrustRadius Reviewer

Performance

athenaOne

No score
No answers yet
No answers on this topic

eClinicalWorks

eClinicalWorks 4.0
Based on 2 answers
I often cannot assign a proper diagnosis under the assessment section; and as mentioned, sometimes (about once a month) the dictation just freezes because "the request has timed out" (even restarting the iPhone/ laptop does not help).
Wesley Emmons | TrustRadius Reviewer

Support Rating

athenaOne

No score
No answers yet
No answers on this topic

eClinicalWorks

eClinicalWorks 1.4
Based on 4 answers
You put in support cases through a support portal. [I believe] for no apparent reason, the company decided that their support cannot have access to actual patient records and as a result, it's required that they have to connect remotely to a computer system in our network, and log in as one of our users to do anything. This also entails that they are completely incapable of diagnosing problems and require significant amounts of user input and time to try and begin any sort of work on the problems. [In my opinion] this takes away from patient care and other concerns. Also, while you can put in as detailed a ticket as you want, when you are called, you have to go over the ticket again, as they don't seem to read or care what you put in, as it's more important to them to go over everything in painful detail. Often times you must explain to the tech how the process works. In the past month, we were upgraded overnight with zero warning, which caused issues the following day as we had to update every single computer in our network (over 300) and it requires administrative privileges so couldn't be done by a user. This also doesn't update any information in the programs list, so there's no way to tell whether the update happened or not.
David Myers | TrustRadius Reviewer

In-Person Training

athenaOne

No score
No answers yet
No answers on this topic

eClinicalWorks

eClinicalWorks 2.0
Based on 1 answer
Paid for training, did not help. They trained prior to go-live, but it was so long ahead that users weren't able to function well when it actually happened, they seemed unable to provide adequate support. [In my experience] further support is typically very boilerplate, and is thus not useful, and has additional cost.
David Myers | TrustRadius Reviewer

Implementation Rating

athenaOne

No score
No answers yet
No answers on this topic

eClinicalWorks

eClinicalWorks 4.0
Based on 2 answers
It's very important to limit your schedule during the weeks after go live but it is equally important to have a resource that is the lead at the practice that ensures that milestones are met leading up to the go-live date. Someone must be the point person at the practice otherwise milestones will be missed and the implementation will run into problems.
Anonymous | TrustRadius Reviewer

Alternatives Considered

athenaOne

SOAPWARE, Centricity, Amazing charts
Mohammad Khan | TrustRadius Reviewer

eClinicalWorks

I was attracted by the final note format of ECW. I said then and still say that most EMR's clinical notes are terrible to try to read and follow in orderly fashion by comparison...BUT the devil is in the data entry and that is where "you live" as a clinician. Incredibly frustrating software because of inflexibility and restrictions of multi level data fields that can only be opened one at a time (i.e. no "toggling" between windows... ooen read and close...then reopen other data entry window....then close and repeat if you need to refer back to original window of data. This applies throughout the software and is due to its reliance on SQL architecture from what I have been told). Kills productivity.
Anonymous | TrustRadius Reviewer

Return on Investment

athenaOne

  • At least 2-3% increase in revenue collection.
  • Timely note completion rate went up.
  • Increase in payments from insurers for P4P.
Mohammad Khan | TrustRadius Reviewer

eClinicalWorks

  • I will just share one area that our organization saw the ROI in a very short time period. That is the elimination of a dictation service for most of our specialty group doctors when we introducec Dragon Medical. This functionality brought a tangible benefit and a significant ROI in a short time period.
Kinekal Tasew | TrustRadius Reviewer

Pricing Details

athenaOne

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

eClinicalWorks

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Rating Summary

Likelihood to Recommend

athenaOne
10.0
eClinicalWorks
2.3

Likelihood to Renew

athenaOne
eClinicalWorks
2.0

Usability

athenaOne
eClinicalWorks
3.6

Performance

athenaOne
eClinicalWorks
4.0

Support Rating

athenaOne
eClinicalWorks
1.4

In-Person Training

athenaOne
eClinicalWorks
2.0

Implementation Rating

athenaOne
eClinicalWorks
4.0

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