Beware of eClinicalWorks
Wesley Emmons | TrustRadius Reviewer
April 22, 2019

Beware of eClinicalWorks

Score 4 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with eClinicalWorks

We use it daily for patient records - it is our electronic medical record. Doctors, nurses, front desk people, and billing people use it.
  • Notes look professional - medical history and medicines are listed to the side, instead of pages and pages of typed words.
  • Can easily transfer photos in the office to the medical record.
  • I just tried to dictate a single simple paragraph, and "the request is timed out"; not the first time this has occurred. Ultimately, I end up hand typing the entire note.
  • Often, when selecting a diagnosis, it is not possible to correctly create that in the Assessments; a prosthetic knee infection option is not there, but a prosthetic hip infection might be.
  • Our billing office had to wait over a month to get trained. We eventually received the patient's payments.
Infectious diseases
6-10 practitioners
I often cannot assign a proper diagnosis under the assessment section; and as mentioned, sometimes (about once a month) the dictation just freezes because "the request has timed out" (even restarting the iPhone/ laptop does not help).
The voice to text is quite good, as are the photos, and the way the note physically/aesthetically appears; however, generating the note is often very frustrating, and more than once I get a "the request is timed out" screen, so the note has to be manually typed.

eClinicalWorks Feature Ratings

Real-time eligibility verification
Not Rated
Coding
Not Rated
Claims management
Not Rated
Patient billing
Not Rated
Financial Reporting
Not Rated
Rule-based scheduling
6
Automated patient check-in
6
Automated appointment reminders
Not Rated
Multi-location support
7
Calendar interface
7
Charting / document management
2
Templates
2
E-prescribing
7
Fax integration
Not Rated
Patient portal
Not Rated
Mobile/tablet support
8
Speech recognition
10
Integration with other EMR and PM systems
Not Rated
Customization
Not Rated
Workflow automation
Not Rated
Role-based permission levels
6
Data backups and redundancy
Not Rated
HIPAA compliance
6
Local mode / networking failsafe
Not Rated
Task tracking
Not Rated
Specialty-specific workflows
Not Rated
Multi-office / multi-physician capabilities
Not Rated