Overall Satisfaction with eClinicalWorks
eClinicalWorks is an EMR (electronic medical record) system that we are required to use for tracking patient medical information.
- Stores patient medical records
- Works on multiple types of devices (PC, iPad, mobile device)
- Allows for use via a web interface with controls on IP addresses for access
- [In my experience] the support is atrocious.
- Policy changes by their upper management are applied and enforced on the end user with no warning or input
- [In my opinion] most updates focus on more manual labor, rather than automation of processes
- [In my opinion] integration with other systems is non-existent or clunky.
- [In my experience] resolution to problems typically takes a significant amount of time, usually in a later upgrade, which itself provides more problems.
- Meet compliance requirements (Meaningful Use, MIPS/MACRA)
- Store patient information in a meaningful way and provide access to it at all times
- Integrate with other systems to provide the maximum amount of patient information available.
- Be user friendly and automate manual processes
- Been able to meet requirements for MACRA/MIPS and Meaningful Use
- System Availability and speed has not been great, which as caused loss of revenue
- There are a lot of manual processes we've been forced to do which increase staffing and thus cost
When we did the evaluation (about 10 years ago now) eClinicalWorks had a similar featureset, but was designed as a modular cost platform, so if you had certain features you could choose to add them, or not add them which then impacted the total cost. Most of the other products were not mature enough (at the time) or were so outwieldly expensive that they were not evaluated. We ended up getting a deal through a partner which made the eClinicalWorks licensing more palatable, so we went that way.
Now, while NexGen and Allscripts remain very expensive, and other users we know state these two continue to be problematic to use, Aprima has been purchased by CGM, and appears to be quite usable.
The problem with EMRs ultimately is once you're set up with one, you aren't able to transition to another one without a serious amount of time, effort and money.
Now, while NexGen and Allscripts remain very expensive, and other users we know state these two continue to be problematic to use, Aprima has been purchased by CGM, and appears to be quite usable.
The problem with EMRs ultimately is once you're set up with one, you aren't able to transition to another one without a serious amount of time, effort and money.
Do you think eClinicalWorks delivers good value for the price?
No
Are you happy with eClinicalWorks's feature set?
No
Did eClinicalWorks live up to sales and marketing promises?
No
Did implementation of eClinicalWorks go as expected?
No
Would you buy eClinicalWorks again?
No
eClinicalWorks Feature Ratings
Using eClinicalWorks
255 - Providers, nursing staff, business office, transcription, lab, etc
2 - Troubleshooting, as their staff tends to have minimal amounts
Time, to allow their staff to log into your system, for you to show what you have to log into their portal first.
Basic medical knowledge to understand and work through medical concerns and explain information regarding it.
IT skills to deal with concerns regarding network connectivity, installing applications and the like.
Time, to allow their staff to log into your system, for you to show what you have to log into their portal first.
Basic medical knowledge to understand and work through medical concerns and explain information regarding it.
IT skills to deal with concerns regarding network connectivity, installing applications and the like.
- Provide excellent patient care
- Coordinate care with other practitioners
- Accurate track and diagnose medical conditions
eClinicalWorks Training
eClinicalWorks Support
Pros | Cons |
---|---|
None | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
There is no option for premium support, only base support.
Yes - Rarely. Usually bugs are rolled into a "resolved in the next update" but often times that takes months or longer to happen. Often times they are not followed up on, and so there's no ability to track where the process is, and if you ask your account manager or support technicians they usually just tell you "it's a bug and will be fixed in a future update" but never have any specifics or ability to tell you when or what the fix will be.
No. Going live with the product was a complete fiasco. There was months of planning, and the weekend we were going live we were suddenly told of things we hadn't done that needed done. The week of go-live the trainers seemed relatively unable to help the staff adjust.
Updates tend to be extremely problematic, and new regulations and changes typically are handled as inefficiently as possible, and most of the time when we ask for feature changes to help remove manual processes, we are referred to the "workflow", which is a manual process.
Medical record systems should be designed to make the workflow streamlined for the provider, to make for excellent care of patients. eClinicalWorks makes it as cumbersome as possible, to the point where a paper chart would be just as effective, and much more reliable.
Updates tend to be extremely problematic, and new regulations and changes typically are handled as inefficiently as possible, and most of the time when we ask for feature changes to help remove manual processes, we are referred to the "workflow", which is a manual process.
Medical record systems should be designed to make the workflow streamlined for the provider, to make for excellent care of patients. eClinicalWorks makes it as cumbersome as possible, to the point where a paper chart would be just as effective, and much more reliable.
Using eClinicalWorks
Pros | Cons |
---|---|
None | Do not like to use Unnecessarily complex Difficult to use Requires technical support Not well integrated Inconsistent Slow to learn Cumbersome |
- Use the system consistently with good performance
- Provide excellent patient care
- Getting mediocre support
Yes - The mobile interface works about as well as the installed desktop version. The same problems apply. The speed is atrocious, which they cannot seem to figure out why, or seem unable or unwilling to change. They state that they want to make things more accessible, but they do so using their own featureset, so the ability to integrate with other remote user solutions, especially those that provide better security are completely limited based on their preferences. You are also unable to get any form of performance reporting or assurances, as they neither provide or allow for anything of the sort.