eClinicalWorks User Review
February 23, 2015

eClinicalWorks User Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Software Version

10

Modules Used

  • EHR
  • PM

Overall Satisfaction with eClinicalWorks

We currently have five practices who are using eClinicalWorks. When we acquired these practices, they came with their own EHR solution. Therefore, I support the application as an IS employee. Moreover, we are attesting for Meaningful Use so the utilization level has increased over the year to manage the application. eClinicalWorks has been up to date within their module to properly address Meaningful Use so it has addressed quite a few measures since we began the attestation period.
  • User Friendly because their user interface allows for seamless transition from all aspects of the electronic medical record
  • Reporting is comprehensive so any report can be generated
  • Built-In functionality for reminders, campaigns, patient portal, and etc.
  • Meaningful Use Reports should be capturing data in real time and generated fairly quickly instead of the MAQ dashboard extraction process.
  • Their support teams are not very helpful at certain topics such as the definition/logic of Meaningful Use calculations. These are generally difficult to determine but several cases in regards to Meaningful Use take several days before it gets addressed.
  • Training videos would be helpful on their support website.
  • Positive impact on a Meaningful Use level since their reporting module allows for patient details to be addressed during attestation
  • Negative impact from a project management level because our environments are complex (ie.- interfaces) so it requires attention to detail as we have so many practices with their own accounts.
  • Allscripts Professional EHR,Greenway PrimeSuite EMR,ADP AdvancedMD,athenaClinicals,Meditab IMS,Centricity PM
eClinicalWorks has a better user interface than the other products because it allows the user to navigate seamlessly between the progress note and chart. In addition, all information is easy to find based on the design. Their triggers and order sets are comprehensive allowing providers to order anything fairly quickly.
Internal medicine
11-25 practitioners
Would you want an EHR solution to package all modules under one product to meet Meaningful Use? Or would you rather purchase separately to meet other business objectives?

eClinicalWorks Feature Ratings

Real-time eligibility verification
Not Rated
Coding
Not Rated
Claims management
Not Rated
Patient billing
Not Rated
Financial Reporting
Not Rated
Rule-based scheduling
Not Rated
Automated patient check-in
Not Rated
Automated appointment reminders
Not Rated
Multi-location support
Not Rated
Calendar interface
Not Rated
Charting / document management
5
Templates
8
E-prescribing
8
Fax integration
8
Patient portal
Not Rated
Mobile/tablet support
8
Speech recognition
9
Integration with other EMR and PM systems
9
Customization
9
Workflow automation
9
Role-based permission levels
7
Data backups and redundancy
7
HIPAA compliance
7
Local mode / networking failsafe
7
Task tracking
8
Specialty-specific workflows
8
Multi-office / multi-physician capabilities
8

Using eClinicalWorks

I think it can be intimidating at first but once you begin navigating and learning the modules, it becomes less difficult to perform charting and operational processes.
ProsCons
Like to use
Easy to use
Well integrated
Quick to learn
Feel confident using
None
  • Progress Note Documentation where Chart Panel is able to be incorporated into the note
  • Patient Hub is a centralized location to find everything which allows users to obtain information easily
  • Meaningful Use Dashboard is easily confusing if you are not informed of their features.
  • Referrals and the process is cumbersome but it doesn't quite have all the tracking functionality that a referral staff would need.
Yes - I have not used it myself but I hear it was very neat!