Item: eClinicalWorks
Rating: 10
Author: Kinekal Tasew

Use Cases and Deployment Scope

We are a multi-specialty facility with over 130 providers in 27 locations and we use eClinicalWorks (eCW) as our EHR system. We are also looking forward to start using the new telemedicine module of eClinicalWorks. Most of our primary care providers are super users when it comes to using templates. Over 90% of our providers use Dragon Medical for their dictation and they are happy for its integration with eCW.

Pros and Cons

Our providers really love the functionality of the right chart panel as they are building their progress note
Flexibility of building templates
Integration of Dragon Medical with eCW

the Chronic Care Module is the most frustrating module we have seen in eCW. Providers can't bring the note from CCM to the progress note without locking one or the other
Not being able to open multiple windows. The lack of this functionality is the major complaining point
Each small task is being a paid service.. we would rather see in our customer support agreement upfront. These various fees really upsetting administration.

Return on Investment

I will just share one area that our organization saw the ROI in a very short time period. That is the elimination of a dictation service for most of our specialty group doctors when we introducec Dragon Medical. This functionality brought a tangible benefit and a significant ROI in a short time period.

Alternatives Considered

athenaClinicals and athenaCollector

At the end of the day, the EHR systems do many things similarly. How each system does things may vary, but what stands out to the providers, clinical team and administration are the following few things. The providers and clinical team want to have an ease of use in the application and customer support when things are not working as designed. From the administration point of view, cost may be the top on the list. In my opinion and observation, eCW provides the ease of use, and the great support to the clinician without breaking the pocketbook of the organization.

Other Software Used

athenaClinicals

Likelihood to Recommend

My team and I have implemented (roll out) eClinicalWorks (eCW) to more than 20 sites, [of a] multi-specialty group of over 125 providers. Building templates is very easy and customizable. Providers and clinical staff do not need to learn everything in eCW at their first go live date. The practices can focus on what is essential on their go live date and they can slowly add other functionality as they are familiarize themselves with the application. The videos on my.eClinicalworks.com are very helpful for new sites and sites that have been using eCW for a while. I encourage everyone to visit the site.

An Admin and Tech view of eClinicalWorks Review

Overall Satisfaction with eClinicalWorks