What users are saying about
53 Ratings
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Score 7.8 out of 100
86 Ratings
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Score 9.6 out of 100

Feature Set Ratings

  • Entrinsik Informer ranks higher in 3 feature sets: BI Standard Reporting, Ad-hoc Reporting, Report Output and Scheduling

BI Standard Reporting

6.0

Chartio (discontinued)

60%
7.8

Entrinsik Informer

78%
Entrinsik Informer ranks higher in 3/3 features

Pixel Perfect reports

3.6
36%
14 Ratings
5.5
55%
1 Rating

Customizable dashboards

7.7
77%
18 Ratings
9.0
90%
6 Ratings

Report Formatting Templates

6.7
67%
14 Ratings
9.0
90%
6 Ratings

Ad-hoc Reporting

5.7

Chartio (discontinued)

57%
8.5

Entrinsik Informer

85%
Entrinsik Informer ranks higher in 4/4 features

Drill-down analysis

6.9
69%
13 Ratings
9.0
90%
8 Ratings

Formatting capabilities

6.1
61%
12 Ratings
8.0
80%
9 Ratings

Integration with R or other statistical packages

3.1
31%
5 Ratings
8.2
82%
1 Rating

Report sharing and collaboration

6.5
65%
13 Ratings
9.0
90%
9 Ratings

Report Output and Scheduling

3.4

Chartio (discontinued)

34%
8.7

Entrinsik Informer

87%
Entrinsik Informer ranks higher in 4/4 features

Publish to Web

2.7
27%
9 Ratings
9.0
90%
3 Ratings

Publish to PDF

6.1
61%
17 Ratings
9.0
90%
8 Ratings

Report Versioning

2.0
20%
5 Ratings
8.0
80%
2 Ratings

Report Delivery Scheduling

2.7
27%
12 Ratings
9.0
90%
6 Ratings

Data Discovery and Visualization

7.5

Chartio (discontinued)

75%

Entrinsik Informer

Feature Set Not Supported
N/A
Chartio (discontinued) ranks higher in 3/3 features

Pre-built visualization formats (heatmaps, scatter plots etc.)

7.2
72%
15 Ratings
N/A
0 Ratings

Location Analytics / Geographic Visualization

7.2
72%
12 Ratings
N/A
0 Ratings

Predictive Analytics

8.0
80%
3 Ratings
N/A
0 Ratings

Access Control and Security

Chartio (discontinued)

Feature Set Not Supported
N/A
8.4

Entrinsik Informer

84%
Entrinsik Informer ranks higher in 3/3 features

Multi-User Support (named login)

N/A
0 Ratings
9.0
90%
10 Ratings

Role-Based Security Model

N/A
0 Ratings
8.0
80%
8 Ratings

Multiple Access Permission Levels (Create, Read, Delete)

N/A
0 Ratings
8.0
80%
7 Ratings

Attribute Ratings

  • Chartio (discontinued) is rated higher in 1 area: Online Training
  • Entrinsik Informer is rated higher in 7 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Availability, Performance, Implementation Rating, Product Scalability

Likelihood to Recommend

8.0

Chartio (discontinued)

80%
30 Ratings
10.0

Entrinsik Informer

100%
77 Ratings

Likelihood to Renew

8.0

Chartio (discontinued)

80%
24 Ratings
8.7

Entrinsik Informer

87%
67 Ratings

Usability

7.6

Chartio (discontinued)

76%
6 Ratings
9.0

Entrinsik Informer

90%
13 Ratings

Availability

8.6

Chartio (discontinued)

86%
4 Ratings
9.1

Entrinsik Informer

91%
6 Ratings

Performance

7.3

Chartio (discontinued)

73%
2 Ratings
8.3

Entrinsik Informer

83%
4 Ratings

Support Rating

Chartio (discontinued)

N/A
0 Ratings
10.0

Entrinsik Informer

100%
21 Ratings

Online Training

8.2

Chartio (discontinued)

82%
1 Rating
7.3

Entrinsik Informer

73%
2 Ratings

Implementation Rating

7.3

Chartio (discontinued)

73%
2 Ratings
9.0

Entrinsik Informer

90%
10 Ratings

Product Scalability

6.8

Chartio (discontinued)

68%
2 Ratings
7.1

Entrinsik Informer

71%
2 Ratings

Likelihood to Recommend

Atlassian

Chartio is a great tool for building presentable dashboards. It can export, you can add read-only access, and it has permissions levels by dashboard for users. There are other data analysis tools that help to analyze the data, but few allow for such a nice presentation
Read full review

Entrinsik

It makes creating queries very easy for end users so not only research or technicians can do it. The availability for creating Live reports that are accessible via Excel on the network has given many of our users the ability to get the information they need in a format they can use without needing someone to translate the raw data
Read full review

Pros

Atlassian

  • Direct linkage to our databases. Abstracts away the visualization layer so we can focus on the data and the queries.
  • Host of graphs and tools that permits all types of data visualizations.
  • Haven't quite used this yet, but there is a new embedding feature that will be very helpful so that we can embed the charts into a company central dash.
Read full review

Entrinsik

  • Simple user-interface: Informer is relatively easy to learn and end users can begin running reports and creating new reports quickly.
  • Email "burst" functionality: This feature allows emails to be sent out based on data in the report. So for example, a report could be scheduled that would email all student employment managers listing out the specific employees that report to them that haven't submitted their time sheets. Each manager would only see the rows that correspond to their email address.
  • Analytics and grouping: Users can quickly drag columns to group and sub-total, and can use the analytics tab to get deeper insights into the data.
Read full review

Cons

Atlassian

  • There is not a last full month date range option. You can still get the range that you need, but the dashboards will have to be manually updated to exclusively display one whole month.
  • When building a chart, the area which displays your tables and fields is finite. You can't adjust the size to make it easier to see. They do allow a mouse-over to see the entire name of your table/field, but I would prefer to adjust the width.
  • Once you modify a query in the Custom Query tab, there doesn't seem to be a way to go back to using the U.I.
Read full review

Entrinsik

  • There are a lot of reports that we have in Informer that say they have never been run, even though I know they have been run. So that makes it really difficult to determine which reports can be deleted to keep a tidy report list.
  • The only other complaint I have about Informer is that there doesn't seem to be a properly detailed error code/message when the student information system can't be accessed. For example, I am currently trying to move Informer to its own standalone server and I get an error message saying that our license isn't valid. Informer Support sent a new license, which prompted the same message, and the only explanation they have given me is that Informer can't reach the student information system. I would think that if that were the case, the error message would say that instead of an invalid license.
Read full review

Pricing Details

Chartio (discontinued)

Starting Price

$0

Editions & Modules

Chartio (discontinued) editions and modules pricing
EditionModules
Starter401
Professional602
OrganizationContact sales team3

Footnotes

  1. per user/per month
  2. per user/per month
  3. none

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Entrinsik Informer

Starting Price

Editions & Modules

Entrinsik Informer editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Atlassian

    Great customer support: You will receive an answer by email usually within 20-30 minutes. Not only that but our CSMs for Chartio go out of their way to help, they have even created charts for some of the less experienced users that wanted an example to work from. We have had nothing but great experiences with this team.
    Read full review

    Entrinsik

    Informer has been handily meeting most of our reporting needs, and we've created a library of hundreds of reports that are used every day. They have a terrific support service to help when you have questions, and I've found them to be great at listening to what customers would like and adding new features. They are a small company that really listens and really cares, and I've been very pleased over the past few years getting to know them.
    Read full review

    Usability

    Atlassian

    I really like using Chartio. I use it on a daily basis for pulling data from different sources and combining data (the explore tab was a great idea for this use). I think I would give it 8/10 because there needs to be more documentation or maybe blog posts about things people are doing with it. I only have my own ideas about what to do /how to graph things. I know there are some articles, but it would be awesome to have a section on the neat dashboards people are building or how they show data in different ways. Another complaint is how much time it takes to load. I know our databases aren't set up precisely for Chartio and I have been creating data stores. But the data stores have so many more limitations that adds a whole new layer of frustration. Love the product, keep up the good work and the fast fixes.
    Read full review

    Entrinsik

    From the perspective of the new user and a seasoned user I would say eight would represent both parties. It presents a 'familiar' interface and easy to navigate display. Tagging is quite nice and allows for organization of reports based on those tags. These have to be monitored like anything else to keep them consistent but provides a better than average means of organizing reports.
    Read full review

    Reliability and Availability

    Atlassian

    No answers on this topic

    Entrinsik

    We have 10 concurrent licenses and we average between 6-8 at any given time during the day; and we host the application.
    Read full review

    Support Rating

    Atlassian

    No answers on this topic

    Entrinsik

    I would have given 10 but no one and no system is perfect. The only issue with support is not the staff nor the response but the support Wiki and support pages in general run very slow at times. I believe this has been addressed by the company but the technical speed of the pages have been an issue.
    Read full review

    Online Training

    Atlassian

    I use self learning materials. Pretty helpful. I find myself having to go back to the "drilldown" instructions though, and have a hard time finding hidden variables on a dashboard, so perhaps there is room for intuitive improvements (or maybe I'm just being lazy)
    Read full review

    Entrinsik

    No answers on this topic

    Implementation Rating

    Atlassian

    No answers on this topic

    Entrinsik

    We bought the product on a Thursday morning, and we were writing reports on Friday afternoon. We did take about a month to manage the Mapping, Linking and Security to allow us to open it up across campus. We are now mapping from as many third-party vendors as we can to enable the creation of more ad-hoc reporting.
    Read full review

    Alternatives Considered

    Atlassian

    Chartio so far has been the easiest BI tool to setup and has also been the most affordable. There are some other, great, BI tools out there but they were a bit to heavy handed for what we needed. Also - despite the high cost per user in Chartio, the other tools were still more expensive.
    Read full review

    Entrinsik

    I have experience with Advizor AnalystX, and it was just awful. It is advertised as an interactive reporting tool, in which you can use your mouse to select and segment constituents by where they live (by clicking on a map), how much they've given to your institution, when they last gave, etc. In practice, their map feature was unusable; it's a static map image (imagine a paper map hung on your wall), rather than draggable and zoomable Google Maps, and it required hours of work to configure one map region. As far as computing constituents' giving statistics, it required way too much back-end work to build simple giving totals.
    Read full review

    Scalability

    Atlassian

    Chartio has worked well as our datawarehouse has rapidly expanded, and the usability/performance hasn't seemed to have suffered. What we haven't yet realized is additional savings from additional users. We have some dashboard needs for users who truly just view of a few charts, and the licensing structure hasn't yet been structured in a way that would support that type of approach...having 50 "core" licenses, and then potentially several hundred view only licenses for partners that would use the application infrequently.
    Read full review

    Entrinsik

    No answers on this topic

    Return on Investment

    Atlassian

    No answers on this topic

    Entrinsik

    • We have definitely improved customer service due to better reporting using Informer. All departments are better empowered to help our students in a more timely and accurate manner.
    • Using Informer has given us the ability to eliminate functionality within our ERP system and offload reporting to a data store instead of the transactional system. This has resulted in successfully upgrading our core systems and improved response times.
    Read full review

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