Auris vs. UZIO

We changed payroll companies from Paycom to Heartland this year at the recommendation of our insurance agent who insisted they would integrate with the EASE system, which tracks employee benefits and deductions. However, 8 weeks into it, I regret my decision, since the setup hasn't been completed yet. The lack of responsiveness in some cases is astounding and often we have to ask 3, 4, and 5 times for something to be done. I hate to think what will happen after we are "handed off" from the payroll implementation team to the regular schmucks. We still are not able to track PTO and time off and we have been begging for the self-service feature to be turned on for employees so they can change addresses, bank account info, etc. Their training is NONEXISTENT and their manual is abysmal. DO NOT USE THIS COMPANY!!!!! I wish I could go back to Paycom!

UZIO is one of the best HRIS systems I have used over my career. What sets them apart, in my opinion, is the ability to quickly fix or add things because they have actual engineers. Other HRIS systems are just duplicates of other systems that require a lengthy process to correct anything and are much more cumbersome. UZIO is use-friendly.

Incentivized

• White-glove customer support. All employees are in the United States and they must pay them well, because they don't seem to have turnover there.
• Technology is awesome. We have Payroll, HR, T&A, ATS, and onboarding with them.
• Their Tax Credit tech is amazing. I received more money in tax credits last year than payroll cost me. That's a net positive!
• Compliance with their HR team is great, and they don't hit you over the head on the price for it.
• Pricing is fantastic with a 3-year price lock. No BS discounting that jumps back up a year later.

• Tech support is consistent and reliable.
• User interface is easy for employees tracking time and managers approving time.
• High degree of confidence in the tech.

Incentivized

• Sometimes the system (geocode) will not allow me to process address changes by asking for help from our specialist.
• Response for assistance is usually a lot slower when our dedicated specialist is not available.

Incentivized

• We have a shift that crosses midnight and the system resets OT calculation when it becomes a new day, but in CA OT is calculated on hours worked and doesn’t split a shift at midnight for OT purposes. So far they have been unable to address this as it's not an issue in other states.
• Holiday Pay has been an issue because of our policy - too many changing variables to create a process. Unfortunately, you cannot adjust holiday pay on the employee's timesheet. That would be the simplest solution but so far that hasn't happened.
• Non-US Citizen beneficiary. This is not an option when electing benefits. Not a big deal unless you have employees with families abroad. We had one and we created a work around.
• Everything has to be downloaded. You cannot click on an employee's pay stub (for example) and view it within UZIO. It must be downloaded to your computer. Not a big deal - just takes more time and more files to delete on your computer.

Incentivized

To have payroll, HR functions, and scheduling all in one place has truly been a game changer. Even with us only having started using UZIO since February, it’s been so easy to pick up and go for management and our employees. I truly couldn’t recommend UZIO enough. 10 out of 10

Incentivized

I never have trouble reaching customer support. They always are able to assist with fixing any problems that arise. There honestly haven't been many issues at all. Only ones I've created :)

Incentivized

The Heartland team could care less about how difficult your experience is. In fact, I think they delight in seeing you struggle!

I've considered moving payroll over to QuickBooks Online so that everything is in one place, but it would probably take too much work considering that our current system works really well. I think QuickBooks would confuse me, honestly. There are other systems that offer different user interfaces that are neat looking, but I haven't done too much research because Heartland Payroll offered me a really good deal for processing since we are a small company.

Incentivized

UZIO has a much smoother/easier workflow for benefits setup and management. The system is extremely user friendly and the platform is clean and easy to read. UZIO listens to client feedback and uses that information to improve the system and make it work better for users.

Incentivized

• We have a net positive using Heartland. We actually bring more money in from their tax credits than the payroll service actually costs.
• I used to have a part-time person handing our payroll/HR needs. Now this is done by me because it's so easy.

• UZIO has had a positive impact on the time it takes to onboard/offboard or complete payroll.
• UZIO is much more affordable that some of the other HRIS systems.
• The only negative is that they do not have a performance mgmt system.

Incentivized