What users are saying about
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Top Rated
105 Ratings

Auvik

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Top Rated
105 Ratings
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Score 9 out of 100
3 Ratings
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Score 3.1 out of 100

Feature Set Ratings

    Network Performance Monitoring

    7.6

    Auvik

    76%

    CA Unicenter NSM (Discontinued)

    Feature Set Not Supported
    N/A
    Auvik ranks higher in 10/10 features

    Automated network device discovery

    8.1
    81%
    82 Ratings
    N/A
    0 Ratings

    Network monitoring

    8.3
    83%
    82 Ratings
    N/A
    0 Ratings

    Baseline threshold calculation

    7.5
    75%
    65 Ratings
    N/A
    0 Ratings

    Alerts

    7.9
    79%
    81 Ratings
    N/A
    0 Ratings

    Network capacity planning

    7.2
    72%
    67 Ratings
    N/A
    0 Ratings

    Packet capture analysis

    7.1
    71%
    50 Ratings
    N/A
    0 Ratings

    Network mapping

    8.0
    80%
    80 Ratings
    N/A
    0 Ratings

    Customizable reports

    6.8
    68%
    59 Ratings
    N/A
    0 Ratings

    Wireless infrastructure monitoring

    7.3
    73%
    66 Ratings
    N/A
    0 Ratings

    Hardware health monitoring

    7.6
    76%
    76 Ratings
    N/A
    0 Ratings

    Monitoring Tasks

    Auvik

    Feature Set Not Supported
    N/A
    6.0

    CA Unicenter NSM (Discontinued)

    60%
    CA Unicenter Network and Systems Management (Discontinued) ranks higher in 1/1 features

    Automated alerts and notifications

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Management Tasks

    Auvik

    Feature Set Not Supported
    N/A
    6.0

    CA Unicenter NSM (Discontinued)

    60%
    CA Unicenter Network and Systems Management (Discontinued) ranks higher in 3/3 features

    Patch Management

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Service configuration management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Software and hardware inventory

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Reporting

    Auvik

    Feature Set Not Supported
    N/A
    5.5

    CA Unicenter NSM (Discontinued)

    55%
    CA Unicenter Network and Systems Management (Discontinued) ranks higher in 4/4 features

    Performance data reports

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Customizable reporting

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Data visualization

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Risk analysis

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Security

    Auvik

    Feature Set Not Supported
    N/A
    2.0

    CA Unicenter NSM (Discontinued)

    20%
    CA Unicenter Network and Systems Management (Discontinued) ranks higher in 1/1 features

    Antivirus and malware management

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Attribute Ratings

    • Auvik is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.7

    Auvik

    87%
    95 Ratings
    3.0

    CA Unicenter NSM (Discontinued)

    30%
    1 Rating

    Likelihood to Renew

    9.1

    Auvik

    91%
    1 Rating

    CA Unicenter NSM (Discontinued)

    N/A
    0 Ratings

    Usability

    7.3

    Auvik

    73%
    1 Rating

    CA Unicenter NSM (Discontinued)

    N/A
    0 Ratings

    Availability

    9.1

    Auvik

    91%
    1 Rating

    CA Unicenter NSM (Discontinued)

    N/A
    0 Ratings

    Performance

    8.2

    Auvik

    82%
    1 Rating

    CA Unicenter NSM (Discontinued)

    N/A
    0 Ratings

    Support Rating

    9.2

    Auvik

    92%
    3 Ratings
    2.0

    CA Unicenter NSM (Discontinued)

    20%
    2 Ratings

    Product Scalability

    9.1

    Auvik

    91%
    1 Rating

    CA Unicenter NSM (Discontinued)

    N/A
    0 Ratings

    Likelihood to Recommend

    Auvik

    We find Auvik is well suited for smaller networks. Larger networks tend to get cluttered in the dashboard. You can zoom in but the 64,000 foot view can look overwhelming. The ability to filer network segments was eyeopening in the presentation and will be something we will likely start following up on
    Tim Smith | TrustRadius Reviewer

    CA Unicenter NSM (Discontinued)

    It's a decent system if you're a pure IT shop and want to become ITIL-aligned. It forces everyone into an ITIL mentality - service level agreements, change management, and asset tracking. It's very rote, for better and for worse. It's not appropriate at all as a customer-facing or non-IT facing self-service tool. You will never get your end users to really understand how to use the interface.
    Anonymous | TrustRadius Reviewer

    Pros

    Auvik

    • Auvik is the big pic tool of choice for network diagramming, helps layout of our network infrastructure, and we'll know immediately the status of the devices that are successfully communicating, and those that may have, for example, credentials issues.
    • Auvik's "Traffic Insights" are key accelerators for intuitively isolating and resolving traffic-related issues quickly and easily, and the historical information makes it simpler to deduce what aspects may need replacement, capacity improvement, or possibly even re-architecture.
    • Auvik integration tools are excellent solution enhancers - that are of particular interest to our company, as we make use of MS Teams and Connectwise products; we would like to see some features to integrate to ServiceNow as well.
    Anonymous | TrustRadius Reviewer

    CA Unicenter NSM (Discontinued)

    • ITIL ticketing (incidents, problems, etc.).
    • Change orders.
    • Matching up its asset management system with incidents/change orders.
    Anonymous | TrustRadius Reviewer

    Cons

    Auvik

    • Feature request platform needs more management, I see lots of duplicates.
    • Pressing enter after typing my password should move to the 2FA screen, seems like an easy fix but still not.
    • Deploy on an RPi! Making sub-100$ Auvik appliances would be great instead of relying on workstations or containers.
    Marc-André Largie | TrustRadius Reviewer

    CA Unicenter NSM (Discontinued)

    • The user interface (UX) is antiquated and clunky. Compared to ServiceNow, it feels like it's 15 years behind.
    • It's complicated - We do routine internal training just to get people to use it correctly.
    • It doesn't have an automated way of discovering assets. Everything has to be force-fed.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Auvik

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    CA Unicenter NSM (Discontinued)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Auvik

    Auvik 9.1
    Based on 1 answer
    Because it's an amazing product.
    Matt Kopp | TrustRadius Reviewer

    CA Unicenter NSM (Discontinued)

    No score
    No answers yet
    No answers on this topic

    Usability

    Auvik

    Auvik 7.3
    Based on 1 answer
    The program can be a bit unwieldy at times, however the majority of information is displayed in a readable and friendly way. The maps and popup information box from the bottom can be harder to use on a smaller screen but on a 1080p+ display tends to work fine.
    Anonymous | TrustRadius Reviewer

    CA Unicenter NSM (Discontinued)

    No score
    No answers yet
    No answers on this topic

    Reliability and Availability

    Auvik

    Auvik 9.1
    Based on 1 answer
    We have never had a major outage or impact that was noticeable.
    Anonymous | TrustRadius Reviewer

    CA Unicenter NSM (Discontinued)

    No score
    No answers yet
    No answers on this topic

    Performance

    Auvik

    Auvik 8.2
    Based on 1 answer
    Pages can be slow to load on larger sites but tends to be fine for most clients.
    Anonymous | TrustRadius Reviewer

    CA Unicenter NSM (Discontinued)

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Auvik

    Auvik 9.2
    Based on 3 answers
    Fast response and knowledgeable. If the technician does not know, they will look for the information and get back to you.
    Anonymous | TrustRadius Reviewer

    CA Unicenter NSM (Discontinued)

    CA Unicenter NSM (Discontinued) 2.0
    Based on 2 answers
    We have to hire 2 full-time 3rd-party consultants to run this application. That tells me it's not a very IT-friendly, vendor-supported application. Compare that with, say, SolarWinds, which is much easier for regular IT staff to customize without sacrificing features and capability. Sure, we have to bring in Loop1 to consult for us when we need to do a major SolarWinds config change or need a really unusual custom query built, but we never need more than 10 hours of consulting per month.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Auvik

    Coding your own network monitors won't scale up without a team. I would rather do less work for more time aka money. What's more to say here, Auvik is a GUI, Monitor, Reporting system, Remote access tool, Password storage, mass tool, and more all in one, well worth the price tag.
    Sean Grossnicklaus | TrustRadius Reviewer

    CA Unicenter NSM (Discontinued)

    I did not select CA. If it were up to me, I would migrate us to ServiceNow. The user interface on ServiceNow is 100% more modern and 200% more user friendly. With ServiceNow, the front page for end users makes it clear: one button that says "Ask for something" and one button that says "Report a problem". That's what our end users need. The biggest problem we have in our organization is that our end users don't report issues to the Help Desk often enough and rarely ask for things through the Help Desk. A clean, simple self-service option like this would open up a world of new information for our customer service team.
    Anonymous | TrustRadius Reviewer

    Scalability

    Auvik

    Auvik 9.1
    Based on 1 answer
    Auvik has worked on sites with 15+ offices connected with VPN's and we have not encountered any issues with the monitoring.On larger sites the map can be a bit cumbersome to read however it can be cleaned up easily with device filters.
    Anonymous | TrustRadius Reviewer

    CA Unicenter NSM (Discontinued)

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Auvik

    • the ROI for Auvik comes from the time it saves in updating documentation and onboarding, new clients. We no longer have to spend a day investigating a network and documenting it, this is life and up to date so you always have true information for reporting and troubleshooting.
    Brad Kiehne | TrustRadius Reviewer

    CA Unicenter NSM (Discontinued)

    • It helped make us an ITIL shop.
    • It was integral during our large IT consolidation 10 years ago in merging 10 different IT departments into one by converging on one ticketing system for all IT issues.
    • Its lack of user-friendliness has gated us from being able to deploy a true self-service IT help desk.
    Anonymous | TrustRadius Reviewer

    Screenshots

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