Auvik vs CA Unicenter NSM (Discontinued)

Likelihood to Recommend

Auvik is a great tool for discovering the details and eccentricities of your or your customer's networks. It truly is a tool I didn't know I needed and now I can't live without. Immediately after deploying it I was able to proactively identify some network pain points that allowed me to correct multiple network deficiencies and create happier customers without even realizing they were having problems (slow network speeds, congested ports). Onboarding and ongoing support are top notch. They really don't just "throw you to the wolves," though that being said, the complexity of the product does merit taking the onboarding and initial setup seriously and not just going with a "deploy and go" type of scenario, but that's strictly because of the scope and feature set that the product offers.

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Drew Hackworth

President

Polaris Technology, LLCComputer & Network Security, 1-10 employees

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It's a decent system if you're a pure IT shop and want to become ITIL-aligned. It forces everyone into an ITIL mentality - service level agreements, change management, and asset tracking. It's very rote, for better and for worse. It's not appropriate at all as a customer-facing or non-IT facing self-service tool. You will never get your end users to really understand how to use the interface.

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Verified User

Director in Information Technology

Government Administration Company, 10,001+ employees

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Feature Rating Comparison

Auvik

CA Unicenter NSM (Discontinued)

Automated alerts and notifications

Auvik

CA Unicenter NSM (Discontinued)

Patch Management

Service configuration management

Software and hardware inventory

Auvik

CA Unicenter NSM (Discontinued)

Performance data reports

Customizable reporting

Data visualization

Risk analysis

Auvik

CA Unicenter NSM (Discontinued)

Antivirus and malware management

Pros

Setup is easy
Integrates with Connectwise
Integrates with IT Glue

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Jeff Aiken

vCIO

EmergeInformation Technology & Services, 51-200 employees

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ITIL ticketing (incidents, problems, etc.).
Change orders.
Matching up its asset management system with incidents/change orders.

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Verified User

Director in Information Technology

Government Administration Company, 10,001+ employees

View all 1 answers on this topic

Cons

SNMP traps (not an advertised feature)
Endpoint monitoring (not an advertised feature)

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Drew Hackworth

President

Polaris Technology, LLCComputer & Network Security, 1-10 employees

View all 2 answers on this topic

The user interface (UX) is antiquated and clunky. Compared to ServiceNow, it feels like it's 15 years behind.
It's complicated - We do routine internal training just to get people to use it correctly.
It doesn't have an automated way of discovering assets. Everything has to be force-fed.

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Verified User

Director in Information Technology

Government Administration Company, 10,001+ employees

View all 1 answers on this topic

Support Rating

No score

No answers yet

No answers on this topic

CA Unicenter NSM (Discontinued) 2.0

Based on 2 answers

We have to hire 2 full-time 3rd-party consultants to run this application. That tells me it's not a very IT-friendly, vendor-supported application. Compare that with, say, SolarWinds, which is much easier for regular IT staff to customize without sacrificing features and capability. Sure, we have to bring in Loop1 to consult for us when we need to do a major SolarWinds config change or need a really unusual custom query built, but we never need more than 10 hours of consulting per month.

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Verified User

Director in Information Technology

Government Administration Company, 10,001+ employees

View all 2 answers on this topic

Alternatives Considered

Actually, we went from Auvik to LogicMonitor, Auvik is like playing with Tinker Toys compared to LogicMonitor. We moved from Auvik to LogicMonitor for a bunch of reasons, pricing was among them. Auvik charges extra for Netflow monitoring where LogicMonitor has is included. If you want anything more than basic ping monitoring in Auvik you have to do an SNMP walk on every device that you are monitoring and then write to create custom OID's to monitor for what should be simple out of the box monitoring, such as Cisco Health or Jitter/Latency.

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Jeff Aiken

vCIO

EmergeInformation Technology & Services, 51-200 employees

View all 2 answers on this topic

I did not select CA. If it were up to me, I would migrate us to ServiceNow. The user interface on ServiceNow is 100% more modern and 200% more user friendly. With ServiceNow, the front page for end users makes it clear: one button that says "Ask for something" and one button that says "Report a problem". That's what our end users need. The biggest problem we have in our organization is that our end users don't report issues to the Help Desk often enough and rarely ask for things through the Help Desk. A clean, simple self-service option like this would open up a world of new information for our customer service team.

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Verified User

Director in Information Technology

Government Administration Company, 10,001+ employees

View all 1 answers on this topic

Return on Investment

Better customer experiences
Simplicity addressing network concerns
Automated network discovery and documentation

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Drew Hackworth

President

Polaris Technology, LLCComputer & Network Security, 1-10 employees

View all 2 answers on this topic

It helped make us an ITIL shop.
It was integral during our large IT consolidation 10 years ago in merging 10 different IT departments into one by converging on one ticketing system for all IT issues.
Its lack of user-friendliness has gated us from being able to deploy a true self-service IT help desk.

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Verified User

Director in Information Technology

Government Administration Company, 10,001+ employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

Auvik

CA Unicenter NSM (Discontinued)

Auvik

CA Unicenter NSM (Discontinued)

Auvik vs CA Unicenter NSM (Discontinued)

Auvik

CA Unicenter NSM (Discontinued)

Feature Rating Comparison

Monitoring Tasks

Automated alerts and notifications

Management Tasks

Patch Management

Service configuration management

Software and hardware inventory

Reporting

Performance data reports

Customizable reporting

Data visualization

Risk analysis

Security

Antivirus and malware management

Pros

Cons

Support Rating

Alternatives Considered

Return on Investment

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Support Rating

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