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Honest Review
February 08, 2022

Honest Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller

Overall Satisfaction with Auvik

We are an MSP and we use Auvik as part of our platforms to monitor customer infrastructures and help with troubleshooting any network-related and sometimes not network-related issues.
  • Identify network equipment
  • Overall diagram of the network
  • Granular Security Roles
  • Online / Web Based Reporting
  • Integration with PSA
  • Network Device Identification
  • Configuration backups
  • Technicians are more efficient in diagnosing issues.
  • Peace of mind of having automated backups of the configurations.

Do you think Auvik delivers good value for the price?

Yes

Are you happy with Auvik's feature set?

Yes

Did Auvik live up to sales and marketing promises?

Yes

Did implementation of Auvik go as expected?

Yes

Would you buy Auvik again?

Yes

Auvik helps in troubleshooting network issues and finding hotspots in the network.

Auvik Feature Ratings

Network Performance Monitoring
6.8
Automated network device discovery
8
Network monitoring
8
Baseline threshold calculation
7
Alerts
10
Network capacity planning
6
Packet capture analysis
Not Rated
Network mapping
8
Customizable reports
1
Wireless infrastructure monitoring
5
Hardware health monitoring
8

Auvik Support

Fast response and knowledgeable. If the technician does not know, they will look for the information and get back to you.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Don't remember, but don't think so