Auvik Product Review - A New Customer Perspective
Updated February 11, 2022
Auvik Product Review - A New Customer Perspective
Score 8 out of 10
Vetted Review
Overall Satisfaction with Auvik
We use Auvik to onboard customers and provide managed monitoring and alerting for them. The scope will likely remain focused on network devices (routers, switches, firewalls), but we are also interested in addressing wifi access points, F5 load balancers, and VMWare infrastructure.
- Auvik is the big pic tool of choice for network diagramming, helps layout of our network infrastructure, and we'll know immediately the status of the devices that are successfully communicating, and those that may have, for example, credentials issues.
- Auvik's "Traffic Insights" are key accelerators for intuitively isolating and resolving traffic-related issues quickly and easily, and the historical information makes it simpler to deduce what aspects may need replacement, capacity improvement, or possibly even re-architecture.
- Auvik integration tools are excellent solution enhancers - that are of particular interest to our company, as we make use of MS Teams and Connectwise products; we would like to see some features to integrate to ServiceNow as well.
- Would love to see a tool to help clarify potential license cost savings, and how licenses costs are allocated to devices that are onboarded and actively monitored.
- We'd like to see integration with ServiceNow change management and ticketing system, this will simplify addressing of various types of alerting.
- We'd like to see more Power BI dashboard and reporting templates.
- Support for Hyper-v environments would also be helpful.
- Monitoring & alerting of various network devices
- Network diagramming
- Integration with service tools
- We are at an initial stage of device onboarding and Auvik already provides quick network documentation without having to worry about updating; this is done dynamically.
- Helpful for MSP in that it uses role-based access control to present customer-focused device management, and simplifying administration for monitoring and alerting, dashboards and reports, and billing.
We are still learning about how to compare the tool with other products.
Do you think Auvik delivers good value for the price?
Not sure
Are you happy with Auvik's feature set?
Yes
Did Auvik live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Auvik go as expected?
I wasn't involved with the implementation phase
Would you buy Auvik again?
Yes