Avalara vs. Equifax Workforce Solutions

Avalara is well suited any retailer that has sales in multiple states. It aides in accurately calculating sales taxes at all jurisdiction levels, taking into account exemptions, lower tax rates for grocery items, and sales tax holidays. Avalara keeps track of all sales generated in a specific period and then files sales tax returns in the necessary states. It may not be well suited for manufacturers/wholesalers that only produce goods for resale or retailers that do not sell goods and services in more than one location

Incentivized

LawLogix Guardian is well suited for companies who want or need to keep digital I-9 records in a safe and convenient place. LawLogix Guardian also keeps you up to date on all compliance practices for the country or state that you're in, ensuring that you stay compliant to the best of your abilities. One scenario where LawLogix falters is a very specific scenario of hiring minors without a Driver's License. In certain states, items such as report cards can be used in lieu of certain identifying documents. However, there is no accommodation for that in the current I-9 form.

Incentivized

• Sales tax rates at a "roof top" level
• Has extensive research and documentation on telecommunications industry
• Research is always up to date
• The ability to ask questions and get clarification on specific situations with no limit as to how you ask a question and often get the answer the same day

Incentivized

• Immediate access to employee performance
• Allows only members who are affected and their superiors access to employee performance
• Keep administration aware of entries with immediate email reminders that an entry has been made on an employee.

Incentivized

• Avalara needs to be able to provide tax and legal advice, so we don't have to go to an outside source.
• Some states we file in have more than just sales tax on the return. For example, Washington has B&O tax, tire tax, sales and use tax. It would help a lot if Avalara could report all of these taxes, so we don't have to file manually.

Incentivized

• Credential updates
• Regulations on screening
• Some reporting

Incentivized

We need their help with filing and keeping track of things. It is very likely we are in the process of renewing right now. Autumn is our case manager and she has been a great help in keeping us updated on our usage and renewal. I feel we will be using this for a very long time.

The overall usability has been good, but we just have some problems/issues with the integration, especially with NetSuite. I believe that this should be a simple fix but having difficulty with getting our problems/issues addressed. I do like the Avalara homepage and it being easy to navigate to different pages when needed.

Incentivized

I have been using Avalara for years and do not remember ever having an outage during working hours. The service is accurate and dependable.

We do have trouble tying Avalara's reporting back to our POS, but we just got a new POS system and there are bugs we are still trying to work out within the POS system. I do not believe this is an Avalara issue

Incentivized

In my experience, numerous questions, and particularly those regarding billing issues are just ignored, and it is impossible to get to someone to discuss. Your account manager will tell you they are taking care of it and then it just goes into a black hole.

I wasn't here when they first started with Avalara.

Incentivized

The documentation online we informative and helpful. The videos from the Avalara institute and the help tab if we have any questions and the search too were helpful. We like the ease of using the click here for more information tool about nexus and the information for the ECM Pro training were helpful. Whenever we have a question we normally get an email along with the tool as to where to find our answer. We also like that it shows information about nexus status of the states we maybe approaching and we can look more into it.

Incentivized

The implementation team from Avalara was very knowledgable and did a good job of passing along information so that we could maintain the system and be able to make future changes ourselves. We had asked for some custom tax setup and they worked with us to get additional taxes set up that they didn't previously have. They worked with us to pull our documentation on tax rules and make sure those were included. I had hoped more scenarios would be there out of the box to cut down on the configuration time.

Incentivized

We selected Avalara because our prior service did not have the range of tax codes required for our products. They had nothing related to medical devices or supplies, so we used a generic 'taxable' tax code. Customers were unhappy because some states exempted the product we sold, even if the customer was not tax-exempt. It caused many issues, including credit memos to refund sales tax charges.

Incentivized

Gusto is great but Equifax Workforce Solutions really helps us manage payroll, HR, benefits, and other employee needs much more seamlessly. We are so glad we made the transition to this platform as it helps keep us organized even more for all of our employee needs! It's been a great decision

Incentivized

There is no change that has to happen as your company grows, Avalara continues to do it's job for any size company

Incentivized

• With Wayfair, our tax obligation increased 300% and still growing. Avalara was an extremely valuable resource in helping us manage those requirements.
• Avalara has allowed us to maintain staff levels without increasing our overhead for any new associates to focus on those tax issues.

Incentivized

• It has helped us digitize our I-9s, including for employees that have been with us for a long time.
• It helps us ensure compliance to the best of our abilities in case of any audits.
• It helps us find record in an organized fashion.
• It helps us verify employment at the beginning of a new hire's employment to avoid any issues down the line.

Incentivized