Avaya Aura vs. Intermedia Unite

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Avaya Aura
Score 8.1 out of 10
N/A
The on-premises Avaya Aura Platform delivers unified communications and customer service solutions, designed to enhance employee and customer experiences. It is presented as real time communications architecture using session-based collaboration technologies, and is used to enable multi-modal unified communications and omnichannel customer experience solutions.N/A
Intermedia Unite
Score 8.2 out of 10
N/A
Intermedia Unite is a unified communications option and collaboration platform for SMBs, providing a PBX phone system, vide and web conferencing with screen sharing, chat, and file management and sharing.
$15.99
per month per user
Pricing
Avaya AuraIntermedia Unite
Editions & Modules
No answers on this topic
Unite For Teams
$15.99
per month per user
Unite With Teams
$22.99
per month per user
Unite Pro
$27.99
per month per user
Unite Enterprise
$32.99
per month per user
Offerings
Pricing Offerings
Avaya AuraIntermedia Unite
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Intermedia Unite helps employees to be more productive and collaborative, increasing efficiency and decreasing the costs of expensive on-premises systems.
More Pricing Information
Community Pulse
Avaya AuraIntermedia Unite
Top Pros
Top Cons

No answers on this topic

Features
Avaya AuraIntermedia Unite
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Avaya Aura
7.6
27 Ratings
6% below category average
Intermedia Unite
-
Ratings
High quality audio8.027 Ratings00 Ratings
High quality video7.215 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Avaya Aura
6.9
17 Ratings
13% below category average
Intermedia Unite
-
Ratings
Desktop sharing6.917 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Avaya Aura
6.8
21 Ratings
17% below category average
Intermedia Unite
-
Ratings
Calendar integration6.719 Ratings00 Ratings
Meeting initiation7.018 Ratings00 Ratings
Record meetings / events6.816 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Avaya Aura
6.7
12 Ratings
15% below category average
Intermedia Unite
-
Ratings
Live chat6.712 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Avaya Aura
6.8
20 Ratings
12% below category average
Intermedia Unite
-
Ratings
User authentication6.518 Ratings00 Ratings
Participant roles & permissions7.116 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Avaya Aura
7.0
33 Ratings
15% below category average
Intermedia Unite
-
Ratings
Hosted PBX6.619 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)7.024 Ratings00 Ratings
Directory of employee names7.625 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Avaya Aura
7.4
40 Ratings
11% below category average
Intermedia Unite
-
Ratings
Answering rules8.533 Ratings00 Ratings
Call recording7.328 Ratings00 Ratings
Call park8.929 Ratings00 Ratings
Call screening8.426 Ratings00 Ratings
Message alerts7.229 Ratings00 Ratings
Business SMS/External Messaging5.813 Ratings00 Ratings
Online Fax6.011 Ratings00 Ratings
Voicemail Transcription6.717 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Avaya Aura
7.0
22 Ratings
18% below category average
Intermedia Unite
-
Ratings
Mobile app for iOS7.121 Ratings00 Ratings
Mobile app for Android6.820 Ratings00 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Avaya Aura
6.7
34 Ratings
15% below category average
Intermedia Unite
-
Ratings
Centralized communications management8.032 Ratings00 Ratings
Team messaging6.720 Ratings00 Ratings
Team document sharing6.214 Ratings00 Ratings
Call and meeting analytics6.120 Ratings00 Ratings
Best Alternatives
Avaya AuraIntermedia Unite
Small Businesses
Nextiva
Nextiva
Score 9.2 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Medium-sized Companies
Nextiva
Nextiva
Score 9.2 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.1 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Avaya AuraIntermedia Unite
Likelihood to Recommend
7.8
(51 ratings)
8.0
(1 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
Avaya AuraIntermedia Unite
Likelihood to Recommend
Avaya
Avaya Aura is secure and reliable; in our case, for customers that looking for stable solutions on voice, Avaya Aura is that solution fit. In a scenario where our customer is looking for digitalization, I think Avaya Aura is less appropriate.
Read full review
Intermedia
If you have seasonal workers, need to quickly scale, or cut contracts, [Intermedia] Unite is awesome. Highly recommend for companies that need an at home workspace.
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Pros
Avaya
  • So one of the things it's done well is it's stable. It's networked at all the sites. We have five-digit dialing everywhere, and one of the features we like is the crisis alert feature. So if somebody calls 911 at a particular school, it sets an alarm off on the phones upfront and displays the extension number and the room number of who called 911. So they can respond and they know where to send first responders. So it's pretty cool.
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Intermedia
  • No contracts
  • Scale up or down very quickly
  • Easy to deploy - no hardware required.
Read full review
Cons
Avaya
  • Pricing is always a concern.
  • How to maintain the attractive price point as they transition from perpetual licensing to subscription-based.
  • Offering the benefits of 'economies of scale' even in situations where the transitioning is not wholesale from the onset but incremental over time.
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Intermedia
  • The price is on the higher end
  • Normal issues for VoIP - if users have low bandwidth, high jitter or latency
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Likelihood to Renew
Avaya
We are happy with this product since we have used until now around 10 years.
Read full review
Intermedia
No answers on this topic
Usability
Avaya
No answers on this topic
Intermedia
The web interface takes a little getting used to, but once you are familiar, it is very easy to use and administrate. The end user has a very easy to use app.
Read full review
Support Rating
Avaya
No answers on this topic
Intermedia
Intermedia [Unite] support is top notch. Their response time is great and don't have a lot of issues.
Read full review
Alternatives Considered
Avaya
So I've seen the Cisco product out there. I've seen the old Nortel products, Mitel, I've been doing this for a long time. I've seen a lot of other products. And Avaya, Nortel were the Western Electric and Northern Electric of the world way back when. So pretty much the grandparents of all the other stuff that's out there. So their foundation is really strong. So I think this product stacks up amazing, especially for places that are mission critical, like hospitals, maybe the military, and stuff like that. They have the app, if you need an app, they do stuff on mobile devices, and that you can have remote workers. So I think they stack up really well against the other companies. The problem is probably advertising and the schools that are teaching this stuff are promoting a particular product and that's where the other products have the advantage. They're in the schools and it's, I call it indoctrination, but they're in the schools and they're teaching the people. The other product, their competitors are teaching in the schools, their product line. And that's how they can do promotion better.
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Intermedia
[Intermedia] Unite has no contracts and offers great service. Other companies require contracts, and for highly scalable businesses, this isn't optimal.
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Return on Investment
Avaya
  • As far as a negative impact on a surface level, not too much negative impact was to go right into that and we had the scare eight months ago. Well, we didn't know if Avaya was a product we were going to be able to continue with. But after this conference, we got the warm and fuzzies back. That is a product that we can keep for a number of years and they'll continue to grow and keep on upgrading it and stay current. So we'll be sticking with that.
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Intermedia
  • During offseason, we scaled back to 150 phones and during peak, we scaled up to 400 phones. No contracts, no fees, just month to month billing. Awesome
  • Support and ease of deployment has been a huge ROI for [Intermedia] Unite.
Read full review
ScreenShots

Intermedia Unite Screenshots

Screenshot of The Intermedia Unite Mobile App makes it easier than ever to stay connected and be reachable, wherever you go.Screenshot of The Intermedia Unite Desktop App brings together all your essential collaboration tools together, making teamwork easier than ever.Screenshot of Unite Envision Call Analytics -Actionable insights to help the right people make the right decisions at the right timeScreenshot of AnyMeeting Video Conferencing - Unite includes a built-in video conferencing  platform that allows you to maintain productivity with HD audio and video, screen sharing, and artificial intelligence capabilities on both mobile and desktop devices.