Avaya Call Center Elite is used to run a full-featured call center that handles inbound and outbound contacts, manageable with real-time and historical reporting insights. The CC Elite solution offers options for contact handling so customers are treated in a more efficient manner, enabling agents to more effectively respond to their needs.
N/A
Zoom Contact Center
Score 9.2 out of 10
N/A
Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements.
N/A
Pricing
Avaya Call Center Elite
Zoom Contact Center
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Avaya Call Center Elite
Zoom Contact Center
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
—
—
More Pricing Information
Features
Avaya Call Center Elite
Zoom Contact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Avaya Call Center Elite
7.3
24 Ratings
13% below category average
Zoom Contact Center
7.6
11 Ratings
9% below category average
Agent dashboard
7.314 Ratings
7.711 Ratings
Validate callers
7.518 Ratings
7.28 Ratings
Outbound response
6.813 Ratings
7.98 Ratings
Call forwarding
8.520 Ratings
7.07 Ratings
Click-to-call (CTC)
7.613 Ratings
7.96 Ratings
Warm transfer
8.021 Ratings
8.411 Ratings
Predictive dialing
7.411 Ratings
7.46 Ratings
Interactive voice response
7.214 Ratings
8.39 Ratings
REST APIs
6.99 Ratings
7.17 Ratings
Call scripts
7.817 Ratings
7.38 Ratings
Call tracking
8.819 Ratings
7.411 Ratings
Multichannel integration
5.211 Ratings
8.310 Ratings
CRM software integration
5.914 Ratings
6.86 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B