Avaya IP Office vs. NEC UNIVERGE BLUE vs. Unify Office by RingCentral, from Atos

So I haven't had one where it's not appropriate at all unless somebody was going pure cloud. Obviously, this is not a cloud product, but from an on-premise solution like the IP office is, we've sold it to companies that have five users and we've sold it to customers that have thousands of users. So it's very expandable, adjustable to be it's hybrid, so it's IP and digital mix capabilities. So that's a strong suit.

Incentivized

This has been a very easy system to learn and the customer support has been fantastic! I appreciate the fact that if you do have problems, you get a live person to actually speak to. So many systems have gone to chat only and that isn't always the easiest when you are having specific problems. Hands down the best system I have used.

Incentivized

If you are looking for a tool for Teams to use where they can keep everything together, then this will work really well. A complete package than tools such as WhatsApp or Skype for Business when it comes to documenting handling and more polished than the likes of Slack or HipChat for the team working and communication element.

Incentivized

• Centralization is key. If you want to have all of your facilities on one phone system, to help mitigate telecom costs this is the system for you. You purchase the necessary licensing (one time purchase) and the licenses stay with you as long as you stay on that platform!
• Flexibility is fantastic. Whether you want to use the IP Office as a key system, or replace your existing partner system, or run as a PBX. This system will do it all, I was very impressed with the compatibility of the IP Office with legacy equipment. Have a Partner system? Not a problem. Have a Definity system? Not a problem!
• Broad based technology. You can utilize CO trunks (POTS lines), ISDN/PRI, T1, SIP, etc.... What ever your carrier hands off to you the IP Office can integrate with. No need to work with a third party vendor to get your interface up and running. AVAYA is a one stop shop, and if you have an existing warranty, just upgrade your IPOSS information on the system and your new hardware is covered.

Incentivized

• I love being able to send sms messages to our church members.
• You can be on a call with someone and start a video meeting right then.
• Pick up voicemails easily.

Incentivized

• The mobile use of the platform is very powerful. To be able to answer a video call on your phone and them simply swipe when you get to your desktop to have a seamless transfer is impressive.
• The simple interface makes it easy for new users. There is nothing to make them feel overwhelmed.
• Keeping all the information in the threads of conversations makes it easy to find. There is also a search tool, so as long as you know what you need, you can look accross all your conversation to find the information you are looking for.

Incentivized

• Rush for updates. At times an updated will fix one problem, and inadvertently create another. However with due diligence from your business partner (Tektivity) patches are tested before being rolled out in production environments.
• Part itemization. If you purchase a new system, the power cord does not come with the unit, that is a separate part. Very minor in the grand scheme of things but as a reseller and a customer still somewhat annoying.
• Large convoluted organization. As a user trying to navigate the AVAYA website, and track down information can be daunting. Even calling support can be challenging, you never know if your call will be routed to India, Brazil, or Denver. That is why the relationship with Tektivity is so important. You can leverage your business partner to get the answers you need so you can spend your time tackling issues that need your attention.

Incentivized

• Wish we could group text external clients.
• Sometimes calls don't transfer to my cell when I am away from my desk.
• Wish it would flip a little easier.

Incentivized

• We would like to see the ability to break out to Group video conferencing systems. We understand that this is on its way in a software update in the near future.

Incentivized

Oddly enough I have been impressed with the IP Office platform so much that I have integrated one into my home. My wife was not happy with it initially but once she started using it she was very happy with the results. It helped that I programmed it to work just like a home phone but with features and options that I can utilize remotely. I would be more than happy to put an AVAYA IP Office against any other phone system on the market, and let you be the judge.

Incentivized

Avaya IP Office is a great system that is somewhat affordable for most SMB's. However, In our experience, Avaya IP Office has a tendency to shelve some of the license as you upgrade the software release on the PBX switch without giving back any comparable license to compensate. The Voicemail Pro license is quite expensive and most of the functionality that most business needs are not covered in the standard voicemail offering.

Incentivized

Much better feature set with Avaya IP Office, and I really feel you're getting feature-rich telephony for a well priced switch. The system is very adaptable and a much better fit than legacy key systems and cloud-based UCaaS solutions competing in the same market. With the Avaya brand behind the system, there is also a form of working with a Trusted partner with many years in the UC space.

Incentivized

Each of the tools above does something well. We have found that the Unify solution simply does a better job of combining all the features of the other services. \easy to start using, while remaining a powerful tool is a tricky task to pull off, but Unify have done this and they have done it well.

Incentivized

• When selling to a prospective customer, I always do a 10 yr ROI to show the benefits of Avaya IP Office or ACO and which scenario would fit best.
• CAPEX vs OPEX
• Number of phones needed as well as other features need to be considered to determine if Avaya IP Office fits best.

Incentivized

• No video meeting cut offs
• Great connection all the time
• Pastors taking classes over it

Incentivized

• A shortening of timescales as information is not stuck on an internal server somewhere - we can include it as part of the thread. This also applies to updates and revisions. You automatically know which the latest revision is, as it is the most recent in the timeline.
• The relative cost of implementation is low and there is a wide range of solutions for phones and clients, from software based solutions running on desktop and smartphone or quality hardware to make your desk phone a powerful tool in itself.

Incentivized