Unify - A great team working choice.
February 01, 2018
Unify - A great team working choice.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Unify Unified Communications as a Service
While we have Skype for Business for the entire organization, we currently use Unify for individual projects within the support team. This allows us to have context filtered conversations, to share and store essential documents and to initiate audio or video calls at a moments notice to discuss any issues. The simple structure of the interface ensures new users are on-boarded quickly, so this is a very powerful tool.
- The mobile use of the platform is very powerful. To be able to answer a video call on your phone and them simply swipe when you get to your desktop to have a seamless transfer is impressive.
- The simple interface makes it easy for new users. There is nothing to make them feel overwhelmed.
- Keeping all the information in the threads of conversations makes it easy to find. There is also a search tool, so as long as you know what you need, you can look accross all your conversation to find the information you are looking for.
- We would like to see the ability to break out to Group video conferencing systems. We understand that this is on its way in a software update in the near future.
- A shortening of timescales as information is not stuck on an internal server somewhere - we can include it as part of the thread. This also applies to updates and revisions. You automatically know which the latest revision is, as it is the most recent in the timeline.
- The relative cost of implementation is low and there is a wide range of solutions for phones and clients, from software based solutions running on desktop and smartphone or quality hardware to make your desk phone a powerful tool in itself.
Each of the tools above does something well. We have found that the Unify solution simply does a better job of combining all the features of the other services. \easy to start using, while remaining a powerful tool is a tricky task to pull off, but Unify have done this and they have done it well.