Likelihood to Recommend
Well suited: Problem resolution, timely response, 1-many communicaiton, event triggered automation, allows reservationists to text multiple people at one time, and puts all the relevant decision making information in a link. Also allows us to have a written record of the conversation. Less Appropriate: Still cannot replace the Southern hospitality of a phone call. Sometimes texting reaches a point, where a phone call can solve fix, or figure it out quicker
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I think One Signal is very well suited for mobile app owners who want to be in touch with their user base more easily by sending push notifications and in-app messages. I'm not sure how well that works for SMS messaging as I haven't yet tried it. I wouldn't necessarily recommend it if your in-apps are very rare.
Read full review Pros Platform for easy monitoring of communication Ease of use for batching communication to multiple entities at one time Projecting or pre-scheduling communication in a time pre-determined by our office. Read full review Send instant notifications without any delay. Provide all the necessary features for testing. Highly cost effective. Great system to handle huge volume. Great customer support. Read full review Cons The mobile app definitely could be better. Sometimes it crashes, and you can't see the tags or create new contacts, and it only lets you call and send and receive messages, but you can't take calls from the mobile app. Read full review Is still in development: we know OneSignal is still in development and sometimes it takes longer to create or fulfill certain features. Payment: payment menu is not at the glance, [and] is just difficult sometimes to find -it is a minor issue. Send to certain custom segments through specific OneSignal IDs; you can do it though API doing a GET call with tools like Postman. If this can be done from OneSignal it would be great. Read full review Usability
I give an 8 in this question mainly for 2 reasons: the products even if they look like complete and are highly customizable and usable, they are still missing some logical features. For example, send messages to a list of users - now days you can do it with postman and get calls. A second example is App messaging that is still in development and has many opportunities.
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Their customer support has been top-notch. They are able to assist you in getting through any problems that you may have and respond in a very timely manner. I've dealt with them on 4-5 instances over the years and my issues were always resolved within a matter of a few business days.
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We never tried or used any other platform
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In my opinion, OneSignal documentation / API is more friendly [than]
. Maybe because
is already "too big," but OneSignal is focused on one solution that giving our notification through to our customer. In that case, OneSignal is chosen by our company. Several years after that,
announced it supported [the] iOs platform too but our company already using OneSignal to our notification provider.
Read full review Return on Investment Extremely positive. Very efficient style of communication. Excellent booking engine, very effective marketing option. Click to text. Read full review OneSignal has allowed us to grow number of subscribers in a short time. We are able to send our news and offers easily and instantly. We have become able to drive more website traffic and increase in sales. Read full review ScreenShots