Awaken Intelligence vs. CTM

CTM

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Awaken Intelligence	Score 7.3 out of 10	Mid-Size Companies (51-1,000 employees)	Awaken Intelligence, now part of Capacity, helps contact center leaders use conversational intelligence data to inform operations and guide their frontline agents.	N/A
CTM	Score 10.0 out of 10	Small Businesses (1-50 employees)	CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.	$79 per month

Pricing

Awaken Intelligence

CTM

Editions & Modules

No answers on this topic

Marketing Lite: $79
per month
Marketing Pro: $179
per month
Sales Engage: $329
per month
Enterprise: $1999
per month

Offerings

Pricing Offerings
Awaken Intelligence	CTM
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	Yes

Entry-level Setup Fee

Optional

Additional Details

—

All plans include unlimited users at no extra cost, while Marketing Pro and higher also include sub-accounts for agencies and multi-location businesses. Discounts of up to two months free for annual agreements.

More Pricing Information

Community Pulse
	Awaken Intelligence	CTM

User Ratings
	Awaken Intelligence	CTM
Likelihood to Recommend	9.0 (1 ratings)	10.0 (9 ratings)

User Testimonials
	Awaken Intelligence	CTM
Likelihood to Recommend	Capacity With a diverse or complex use of calls to guide or promote our product to end user, the need to share best practices / promote them, and to guide the agent towards the conversation (stress-free) is important. That's where Awaken Intelligence can help most. Cost-effectiveness of this solution may come into question with businesses that outsource or simplify too much their customer center roles Incentivized Verified User Anonymous Read full review	CTM [CallTrackingMetrics] is well suited for HIPAA Compliant Call Tracking when working with medical clients and is great for all clients who do online sales or patient intake. Clients with low volume of calls may not get enough value for the cost of this platform. Incentivized Verified User Anonymous Read full review
Pros	Capacity No answers on this topic	CTM Very easy to set up and use. You can create as many tracking numbers and sources as you need. Easily organize and filter them for results and placing the code is so simple. Anyone can use this software. Listening to the calls makes life simple. We can hear what the potential lead said and record feedback to better our marketing efforts. You can even flag or email the call recordings if you need to share inside or outside your organization. Call reporting is a breeze! You can easily filter your sources, call duration, time and more and reports are extremely accurate. Cost is well worth what you get from the software. Incentivized Verified User Anonymous Read full review
Cons	Capacity No answers on this topic	CTM Can get pricy. More complex integrations may need professional services. No push notifications for incoming SMS on mobile app (non agent). Incentivized ML Marvin Leininger Founder, CEO Read full review
Alternatives Considered	Capacity No answers on this topic	CTM CallTrackingMetrics has stood up well compared to Salesforce. Being that we are a high volume call center for schools, it has been very good for the company. I feel that CallTrackingMetrics is really good for our company compared to Salesforece CMS. Incentivized EM Earl Minney Admissions Counselor Read full review
Return on Investment	Capacity No answers on this topic	CTM Fits nicely into the % of budget dedicated to Analytics CallTrackingMetrics is our system of truth for source of calls for Local Service business CallTrackingMetrics is our system of truth for CSR staffing plans at Supplier / Distributor Incentivized Christopher R. Chaput Founder Read full review
ScreenShots	Awaken Intelligence Screenshots	CTM Screenshots