AWS Device Farm vs. ServiceNow DevOps

AWS Device Farm is perfect for small teams who don't have enough resources to conduct large scale testing scenarios or even large teams who would like an easier time with testing on various devices. [AWS] Device Farm makes it very easy to interact with a multitude of devices right from the browser.

Incentivized

ServiceNow DevOps is suitable for IT companies that are medium to large, It is great when it comes to keeping a track of all the activities, it takes a very little amount of time for creating tickets, with a small amount of information. It is a good tool for incident management, and change management. It will be less suitable for small-scale companies.

Incentivized

• 100% compatibility with the installed user base. No simulation, but real results.
• Integration with Jenkins and other CI/CD tools.
• A considerable amount of device types available. Again, real devices in the cloud!

Incentivized

• Plan develop, build, test, deploy and operate any applications in a safer environment.
• Evaluating and monitoring improvements
• Connects with third party and existing applications

Incentivized

• To be Frank, I have not found any room where it needs to improve. As whatever we used, It is useful for us

Incentivized

• No drop-down option is available to click when requesting specific software or hardware.

Incentivized

We had the enterprise support with AWS, so overall support experience was good with great engineers on the back providing answers. As you may know, overall AWS support is different and this is not different. Responses through the regular web support channel came easily, fast and accurate. We had questions/issues which were solved fast. Documentation is good as well, especially around the test automation pieces.

Incentivized

We haven't used anything like AWS Device Farm before. I am familiar with Amazon Web Services and when we had our MVP ready to test, we turned to AWS for a solution. AWS Device Farm was exactly what we were looking for as we have a really small team and limit resources.

Incentivized

As mentioned previously, not sure if ServiceNow DevOps can handle tickets in an agile methodology, where everything is setup based on Sprints, stories and the whole agile terminology. We use OpsGenie to setup shifts for Production support teams, OpsGenie alerts people through a mobile app about production issues as well as to whom is Oncall support for multiple teams. Not sure this functionality is there in ServiceNow DevOps. For now those 3 applications are handling different functions in our company and would be difficult for me to compare them

Incentivized

• It impact more and more. Not in terms of ROI but in time as well

Incentivized

• ROI
• Increased the NPR score.
• Central locale for information and troubleshooting.

Incentivized