Axcient x360Cloud vs. CloudAlly by OpenText

We've had the best experiences when needing to recover emails from snapshots and date ranges which have been deleted. The Smart Search works relatively well and is easy to recover. Sometimes the restoration process can take a while depending on the size and amount of emails but is generally ok.

Incentivized

CloudAlly is a great backup for Salesforce and Box that is cloud based for a reasonable monthly/annual cost. Thankfully, we have rarely had to use our backups, but the service has been very reliable. It is less appropriate if you are not storing a lot in any of the platforms that they backup

Incentivized

• Service Options
• Bring your own hardware
• pricing was some of the most competitive

Incentivized

• Backup Services
• Salesforce Backup
• Box Backup

Incentivized

• Improvements in ticket resolution
• Improvements in website/portal functionality

• User interface could be easier to use
• Backups in Salesforce could be easier to view

Incentivized

The performance and GUI for the previous products were inferior to Axcient's x360Cloud. The price was comparable but we were spending too much time trying to maintain and improve the product which was costing us time in productivity. The feature set was also not as good as what x360Cloud is providing.

Incentivized

We chose CloudAlly because it had both Box and Salesforce as backup options so we were able to only setup one service, rather than two. The price point is also much better than OwnBackup, which was our second option. I like Skyvia for importing data, but their interface is not as easy to use.

Incentivized

• Competitive pricing for MSP's
• Client support was top notch and they insured we were able to implement quickly
• Agent deployment was simple and smoth

Incentivized

• Extra layer of protection on our data
• Ability to retrieve past data if an issue occurs

Incentivized