Axcient x360Recover vs. Bacula Enterprise

I feel that Axcient x360Recover is well suited for any environment, both large and small. Weather you build your own device, BYOD or purchase one of theirs, it all works great. I even use it at home via the direct to cloud option. Well work the investment. I am unable to find a downside at this time.

Well suited: - I use it for on premise and cloud backup and recovery and it is excellent for this job. - I also experiment with different hypervisors and till now Bacula seems to work with all of them - Security is really important for me as I had many bad experiences in the past and Bacula solution makes me totally confident. Less appropriate - You need to be experienced Linux user, I had to learn few more things in system to make the best use of it. - It's definitely designed for scalability and bigger companies than mine

• Setup and configuration is extremely easy.
• The business continuity component for spinning up the desired recovery point as a virtual machine on the appliance in order to keep the business operational is rock solid.
• Recovering the desired backup point back to the physical hardware or virtual environment and syncing the most recent changes to finalize the recovery is awesome.
• The system documentation is concise and easy to use.
• The support team is absolutely fantastic.

• Bacula has great plugins that work very accurately
• Bacula is very simple to use, with a user-friendly web interface that facilitates operation.
• Bacula performs the backups very accurately which is clearly noticed when a restore is performed
• Its ease of use helps in training new support team members

• The only thing missing is the ability to cancel a backup as they appear to just continue to try to run even after rebooting the BDR and endpoint until a failure finally occurs.
• The only other ask would be to expand support to Linux operating systems.

Incentivized

• Our team always points out the same problems, I believe that, today, is our biggest complaint: The interface (both graphical and the CLI) still needs improvement.
• There is no mobile app to manage backups and restores from smartphones
• Manual installation is time consuming.

We've been using Axcient over the years and have worked with their development team to suggest new features, something that you would not normally be able to do with other companies. They listen to what we have to say and understand that we are a business, just like them. It's great to know that someone will always be there for you when you need them.

Incentivized

Easy to use, proactive and effective customer support, and simple deployment method. The high configurability is what makes this tool so effective for my organization - at no point do I have any issues of trust as to the restorability of a fileset. The GUI provided gives clear actionable reports as to the effectivity of the jobs performed.

Incentivized

It is overall very easy to install and get working. Install the application, select the drives you want to backup or leave blank and backup all drives. It starts to run immediately. You configure all the backup retention and how often to run in the portal so once you deploy the agent it is very easy to get started. After the backup completes. The portal will perform a test boot and auto verification of the image.

Incentivized

This is a hard question. Usability for whom? For someone who is very comfortable at the command line and willing to put in the time to learn Bacula Enterprise's configuration syntax, it's very usable. Just don't expect to be an expert immediately.

Bacula Enterprise is always available when we need it, both the backup solution and system support

Operation in the Bacula system has a light and fast interface and reports are generated almost instantly. Perhaps if Bacula is integrated with other solutions it may lose some performance

Support is pretty good. The issue is that they don't have any SLA so they get to you whenever. Though, if you hound them, they usually bump you up in the chain and get back to you. Their techs are fairly knowledgeable. Occasionally the first level support isn't the best, but once it bumps up to the next level, they are good.

Incentivized

They're excellent, fast to respond and knowledgeable. I can't fault the support provided at all. On every occasion that we've had a need to contact them during our evaluation, installation, and use of Bacula Enterprise, they've always given us the help that we required. The responses they provide are detailed and we always feel that they've taken the time to read and understand our issue and give a full and personalized answer.

Incentivized

The professor understood the tool very well, it was a fact that he had mastery over the system and knew what he was talking about, clearing up all doubts and passing on all the necessary knowledge so that we could handle Bacula Enterprise in our organization.

I had the miss fortune to go back to this device. Alot has changed since the first time I had used it. Now instead a full deployable network appliance, you have to download a preconfigured virtual machine that will only run on an ESXi server. What about Hyper-V? I have many clients that are Hyper-V only. I setup a test lab to get this thing up and running and it has been a nightmare to say the least. Will be looking at other options.

Incentivized

Bacula Systems and especially Bacula Brazil were extremely attentive and served us very well, making all implementations or changes work perfectly

Security and encryption of Axcient is a top priority . Axcient have all the tools to provide solutions to different kind of businesses Best part is it has an MSP friendly console to manage multiples devices and clients at the same Dashboard. Deployment process is very easy in Windows an VMWare Devices.

I used CTERA almost from the time they started up. In short, it was very easy to use but configuration was limited; and in the end the agents were troublesome and I could not restore files. They had one person on staff who was terrific with tech support, when he left support became difficult and I lost confidence. Acronis was my first experience with a bare-metal recovery operation and it was terrific. Really saved the day. I would still be using it except the licensing was difficult and expensive and the software wasn't Linux friendly.

Incentivized

Regarding contracts, negotiations were extremely accessible and clear in every sales model offered.

Bacula provides intelligent scalability by expanding backups across multiple environments, data backup, Oracle, virtual machines, Office365, cloud...

• The few customers I have I feel confident and comfortable that a disaster will make recovery easy and fast for my clients.
• I can set it up and forget about it with reports and alerts
• I recommend it to any client that requires a good solid backup solution;

• Our Disaster Recovery policy in regards to backups and archiving is made possible because of our use of Bacula Enterprise.
• TCO is very low as the yearly subscription is very competitively priced. Management of the software is very low so we don't have to spend hours maintaining our backups.