Axcient x360Recover vs. MSP360 Managed Backup

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Axcient x360Recover
Score 8.9 out of 10
N/A
Axcient x360Recover (formerly BRC) can not only recover a single server or desktop, but can automate the recovery of an entire customer site through its Virtual Office and automated Runbook features. In a disaster event, authorized users can log into the web application or Remote Management Console and create a virtual private cloud called a Virtual Office. The Virtual Office ensures security, privacy and reliability for every organization needing to run one or more failover virtual machines in…N/A
MSP360 Managed Backup
Score 6.9 out of 10
Small Businesses (1-50 employees)
CloudBerry Backup is a cross-platform cloud backup and disaster recovery solution. It is integrated with major public cloud services and comes with complete backup and disaster recovery capabilities like data compression and military-grade encryption using customer-controlled keys.N/A
Pricing
Axcient x360RecoverMSP360 Managed Backup
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Axcient x360RecoverMSP360 Managed Backup
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPlease contact MSP360 for pricing details.
More Pricing Information
Community Pulse
Axcient x360RecoverMSP360 Managed Backup
Considered Both Products
Axcient x360Recover
Chose Axcient x360Recover
Axcient x360Recover is a premium product and stacks up well compared to the competition. The value is amazing for all the features you receive.
MSP360 Managed Backup

No answer on this topic

Top Pros
Top Cons
Features
Axcient x360RecoverMSP360 Managed Backup
Data Center Backup
Comparison of Data Center Backup features of Product A and Product B
Axcient x360Recover
8.4
35 Ratings
6% above category average
MSP360 Managed Backup
-
Ratings
Universal recovery8.332 Ratings00 Ratings
Instant recovery8.135 Ratings00 Ratings
Recovery verification8.533 Ratings00 Ratings
Business application protection8.533 Ratings00 Ratings
Multiple backup destinations8.130 Ratings00 Ratings
Incremental backup identification8.534 Ratings00 Ratings
Backup to the cloud8.834 Ratings00 Ratings
Deduplication and file compression8.130 Ratings00 Ratings
Snapshots8.735 Ratings00 Ratings
Flexible deployment8.935 Ratings00 Ratings
Management dashboard7.935 Ratings00 Ratings
Platform support7.835 Ratings00 Ratings
Retention options8.434 Ratings00 Ratings
Encryption8.633 Ratings00 Ratings
Enterprise Backup
Comparison of Enterprise Backup features of Product A and Product B
Axcient x360Recover
8.4
32 Ratings
1% above category average
MSP360 Managed Backup
-
Ratings
Continuous data protection8.726 Ratings00 Ratings
Replication8.830 Ratings00 Ratings
Operational reporting and analytics7.830 Ratings00 Ratings
Malware protection8.023 Ratings00 Ratings
Multi-location capabilities8.729 Ratings00 Ratings
Ransomware Recovery8.74 Ratings00 Ratings
Disaster Recovery
Comparison of Disaster Recovery features of Product A and Product B
Axcient x360Recover
8.0
35 Ratings
6% above category average
MSP360 Managed Backup
-
Ratings
Disaster Recovery Planning8.431 Ratings00 Ratings
Hot Sites7.826 Ratings00 Ratings
Disaster Recovery Testing8.234 Ratings00 Ratings
Automated Disaster Recovery7.628 Ratings00 Ratings
Best Alternatives
Axcient x360RecoverMSP360 Managed Backup
Small Businesses
Axcient x360Cloud
Axcient x360Cloud
Score 9.1 out of 10
Axcient x360Cloud
Axcient x360Cloud
Score 9.1 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.2 out of 10
Druva Data Resiliency Cloud
Druva Data Resiliency Cloud
Score 9.6 out of 10
Enterprises
Zerto
Zerto
Score 9.1 out of 10
Druva Data Resiliency Cloud
Druva Data Resiliency Cloud
Score 9.6 out of 10
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User Ratings
Axcient x360RecoverMSP360 Managed Backup
Likelihood to Recommend
9.7
(49 ratings)
10.0
(14 ratings)
Likelihood to Renew
9.1
(12 ratings)
10.0
(1 ratings)
Usability
7.3
(1 ratings)
7.1
(2 ratings)
Performance
1.0
(1 ratings)
-
(0 ratings)
Support Rating
1.0
(1 ratings)
8.4
(6 ratings)
Implementation Rating
2.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
Axcient x360RecoverMSP360 Managed Backup
Likelihood to Recommend
Axcient
I feel that Axcient x360Recover is well suited for any environment, both large and small. Weather you build your own device, BYOD or purchase one of theirs, it all works great. I even use it at home via the direct to cloud option. Well work the investment. I am unable to find a downside at this time.
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MSP360
For any Managed Service Provider (MSP) that offers backups services to its clients, Cloudberry MBS is a winning solution. It is fast, powerful, flexible and priced to provide room for decent profit margins for the MSP. MSP's that handle clients so large that they need Appliance-based backups and recovery will need more sophisticated (read pricier) solutions, but for the vast majority of customers that have 1-10 servers, CloudberryLab MBS is an excellent solution.
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Pros
Axcient
  • Setup and configuration is extremely easy.
  • The business continuity component for spinning up the desired recovery point as a virtual machine on the appliance in order to keep the business operational is rock solid.
  • Recovering the desired backup point back to the physical hardware or virtual environment and syncing the most recent changes to finalize the recovery is awesome.
  • The system documentation is concise and easy to use.
  • The support team is absolutely fantastic.
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MSP360
  • Great management panel from the web. You can add and configure existing backup plans without access to the endpoint server.
  • You can limit cloud usage for customers and servers.
  • You can transfer entire servers or virtual machines to cloud.
  • You can backup files, disks, or virtual machines to local and cloud locations.
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Cons
Axcient
  • The only thing missing is the ability to cancel a backup as they appear to just continue to try to run even after rebooting the BDR and endpoint until a failure finally occurs.
  • The only other ask would be to expand support to Linux operating systems.
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MSP360
  • Message errors are hard to understand
  • Should add a general interface to manage all accounts, not a specific interface for every account.
  • The new backup formats enhancements should be available for all cloud storage companies. More focus with Wasabi would be great because of their focus on storage and low prices.
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Likelihood to Renew
Axcient
We've been using Axcient over the years and have worked with their development team to suggest new features, something that you would not normally be able to do with other companies. They listen to what we have to say and understand that we are a business, just like them. It's great to know that someone will always be there for you when you need them.
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MSP360
I love Cloudberry. I am using it at three different sites to backup their mission critical file servers and it works great. It is a very cost effective backup solution that is easy to setup and use and the support is also very good. I would recommend it to anyone that needs a good backup solution for their business.
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Usability
Axcient
Easy to use and doesn't require a lot of training.
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MSP360
The screens are very easy to understand and very detailed. I have not had any issues finding what I was looking for or understanding what options to use to create my backups. Cloudberry has a simple easy to use interface that is well designed and the documentation is excellent compared to some other backup software I have used in the past.
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Support Rating
Axcient
Issues with failing backups drag out for months at a time. Axcient hardware replacements are quick to be suggested by support but as the issues are most often with the software architecture this almost never helps. Support often uses their access to the appliance as a back door into customer environments without our consent and despite our repeated complaints, accessing our customers servers and executing disruptive diagnostics like chkdsk in the middle of production hours for that customer environment. More recently they've been blaming their frequent off-site transfer failures on our customer's firewalls (of all makes and models) and insisting that the only possible resolution is to increase the TCP session timeout dangerously high (multiple hours), putting every client environment at substantial disk of even accidental Denial of Service attacks. Talking to any two support individuals, even when escalated all the way to their development team, often yields entirely different and contradictory answers regardless of the problem.
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MSP360
I have not had to reach out to their support. However, when we were elvaluating options and looking at MSP360, their reps did a great job. They were able to answer our questions quickly, andf had a real understanding of their product and all the ways that it could be deployed.
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Implementation Rating
Axcient
I had the miss fortune to go back to this device. Alot has changed since the first time I had used it. Now instead a full deployable network appliance, you have to download a preconfigured virtual machine that will only run on an ESXi server. What about Hyper-V? I have many clients that are Hyper-V only. I setup a test lab to get this thing up and running and it has been a nightmare to say the least. Will be looking at other options.
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MSP360
Easy and successful implementation and the results have been very good with no issues since the install and go live. I highly recommend Cloudberry Backup software to anyone needing an easy to install, setup and manage backup solution. Excellent product with great features and reliability at a very good price point.
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Alternatives Considered
Axcient
Security and encryption of Axcient is a top priority . Axcient have all the tools to provide solutions to different kind of businesses Best part is it has an MSP friendly console to manage multiples devices and clients at the same Dashboard. Deployment process is very easy in Windows an VMWare Devices.
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MSP360
We have looked into other backup providers, but it has all come down to value for the dollar. While some providers are more polished or have better name brand recognition, MSP360 has all the core components and is just as strong of a platform for considerably fewer investment costs. MSP360 is also much more MSP centric in that they allow MSPs to operate with reselling the platform without breaking the bank and being much more competitive to prospective clients than the other larger backup providers.
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Return on Investment
Axcient
  • The few customers I have I feel confident and comfortable that a disaster will make recovery easy and fast for my clients.
  • I can set it up and forget about it with reports and alerts
  • I recommend it to any client that requires a good solid backup solution;
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MSP360
  • Since switching from Mozy Pro to Cloudberrylab four years ago, our ROI has been extremely positive. The reliability of the product has improved significantly such that we do not need to dedicate much staff time to monitor/manage the backups on a daily basis.
  • By designating a backup specialist within our organization tasked with keeping up with the latest features, testing restores, and fixing any issues that arise with client backups, we have a high level of efficiency and can respond to restore requests in a very short timeframe.
  • We have been able to lower the per GB price to our customers and still maintain our overall profitability for our backup service
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ScreenShots

MSP360 Managed Backup Screenshots

Screenshot of Web panelScreenshot of Image-based backup wizardScreenshot of File backup wizardScreenshot of Cloud storages