Azure AI Speech vs. Genesys IVR
Azure AI Speech vs. Genesys IVR
Product | Rating | Most Used By | Product Summary | Starting Price |
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![]() Azure AI Speech | N/A | The Azure AI Speech service provides a range of speech recognition and generation capabilities including speech transcription, text-to-speech and speech translation. It provides a range of speech recognition and generation capabilities including speech transcription, text-to-speech, speech translation, and speaker recognition. | $1 per month | |
Genesys IVR | N/A | Genesys provides IVR (interactive voice response) products and services. | N/A |
Azure AI Speech | Genesys IVR | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Azure AI Speech | Genesys IVR | |
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Top Pros | ||
Top Cons |
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Azure AI Speech | Genesys IVR | |
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Small Businesses | RingCentral Contact Center Score 8.0 out of 10 | RingCentral Contact Center Score 8.0 out of 10 |
Medium-sized Companies | Zoom Contact Center Score 8.9 out of 10 | Zoom Contact Center Score 8.9 out of 10 |
Enterprises | Verint Speech and Text Analytics Score 8.4 out of 10 | Verint Speech and Text Analytics Score 8.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Azure AI Speech | Genesys IVR | |
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Likelihood to Recommend | 9.0 (8 ratings) | 9.3 (2 ratings) |
Vendor post-sale | 8.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 8.0 (1 ratings) | - (0 ratings) |
Azure AI Speech | Genesys IVR | |
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Likelihood to Recommend | ![]() Microsoft
| ![]() Genesys
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Pros | ![]() Microsoft
| ![]() Genesys
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Cons | ![]() Microsoft
| ![]() Genesys
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Alternatives Considered | ![]() Microsoft
| ![]() Genesys
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Return on Investment | ![]() Microsoft
| ![]() Genesys
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ScreenShots |