Azure AI Speech vs. RingCentral Contact Center
Azure AI Speech vs. RingCentral Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Azure AI Speech | N/A | The Azure AI Speech service provides a range of speech recognition and generation capabilities including speech transcription, text-to-speech and speech translation. It provides a range of speech recognition and generation capabilities including speech transcription, text-to-speech, speech translation, and speaker recognition. | $1 per month | |
RingCentral Contact Center | N/A | RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms. | N/A |
Azure AI Speech | RingCentral Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Azure AI Speech | RingCentral Contact Center | |
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Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Azure AI Speech | RingCentral Contact Center | |
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Small Businesses | RingCentral Contact Center Score 7.9 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Zoom Contact Center Score 9.2 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Verint Speech Analytics Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Azure AI Speech | RingCentral Contact Center | |
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Likelihood to Recommend | 8.8 (8 ratings) | 8.3 (19 ratings) |
Likelihood to Renew | - (0 ratings) | 7.0 (4 ratings) |
Usability | - (0 ratings) | 8.7 (3 ratings) |
Support Rating | - (0 ratings) | 6.3 (3 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (1 ratings) |
Vendor post-sale | 8.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 8.0 (1 ratings) | - (0 ratings) |
Azure AI Speech | RingCentral Contact Center | |
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Likelihood to Recommend | Microsoft | RingCentral |
Pros | Microsoft | RingCentral |
Cons | Microsoft | RingCentral |
Likelihood to Renew | Microsoft No answers on this topic | RingCentral |
Usability | Microsoft No answers on this topic | RingCentral |
Support Rating | Microsoft No answers on this topic | RingCentral |
Implementation Rating | Microsoft No answers on this topic | RingCentral |
Alternatives Considered | Microsoft | RingCentral |
Return on Investment | Microsoft | RingCentral |
ScreenShots |