Azure Kubernetes Service (AKS) vs. ServiceNow DevOps

AKS works very well for running containerized applications that require high availability and scalability. This includes systems like our HRIS platform and customer-facing web applications. AKS is a good choice when applications are broken into multiple services that need independent scaling and deployment. It provides the flexibility needed to manage these architectures effectively. But for single, low-traffic applications or simple internal tools, AKS can be overkill. For scenarios like that Azure App Service would be better.

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ServiceNow DevOps is suitable for IT companies that are medium to large, It is great when it comes to keeping a track of all the activities, it takes a very little amount of time for creating tickets, with a small amount of information. It is a good tool for incident management, and change management. It will be less suitable for small-scale companies.

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• AKS makes it easier to replicate data to multiple regions
• Azure portal make it easier to manage the resources of the organization

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• Plan develop, build, test, deploy and operate any applications in a safer environment.
• Evaluating and monitoring improvements
• Connects with third party and existing applications

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• Steep learning curve
• Expected charges are unclear until you see real production usage
• Operations teams need to learn an entirely new skill set

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• No drop-down option is available to click when requesting specific software or hardware.

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As already said, the UI/CLI and even terraform are perfectly fine, but certain details could be documented better. For instance, if I want to secure the whole Azure Kubernetes Service (AKS) with my own managed keys, then it is very complex and hard to get there. Not really a single source that gives you the whole picture. Besides that, it is still good to use, in most cases intuitive but details mentioned as above can be tricky.

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Microsoft support was really good, whenever we raise any ticket they come back to us within a couple of hours.

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Amazon EKS stacked up very well and had better performance in some areas. However, Azure Kubernetes Service was a better fit given our Azure environment.

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As mentioned previously, not sure if ServiceNow DevOps can handle tickets in an agile methodology, where everything is setup based on Sprints, stories and the whole agile terminology. We use OpsGenie to setup shifts for Production support teams, OpsGenie alerts people through a mobile app about production issues as well as to whom is Oncall support for multiple teams. Not sure this functionality is there in ServiceNow DevOps. For now those 3 applications are handling different functions in our company and would be difficult for me to compare them

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• We had to spend more time on Azure Kubernetes Service (AKS) than on AWS and GCP to get our kubernetes cluster up and running
• The resources on nodes need to be left out unused, so effectively it is wasting money there
• It definitely made us spend more time into maintaining kubernetes

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• ROI
• Increased the NPR score.
• Central locale for information and troubleshooting.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info