Azure StorSimple vs. OneDrive vs. Zoho Desk

Onsite storage needs and backing up to Azure.

Incentivized

I'll start with what I would not use OneDrive for! I would not use it as a primary source for code repository, there are other more robust tools out there that can help you with storing and making available code repos. Where I would use OneDrive is in a platform for managing files, and with that I mean any file that can be saved offline and access a OneDrive access point, share, or mount. This could be personal, business, or data from a system that is saved in a standard file format. The OneDrive platform is great for documents collaboration as well, with the ability to allow for share and links to be provided to for easy access and collaboration. I would also recommend if you are someone who likes to use cloud services and rely less and less on offline storage. OneDrive excels in this area!

Zoho Desk is a great customer service tool. It is very easy to track the ability to receive tickets and send responses in Zoho Desk. There are lots of options for customization. The knowledge base feature is very extensive and powerful. It makes creating internal and external FAQs easy.

Incentivized

• Performance via the SSD drives.
• Writes back to our Private Cloud via Azure.
• Easy to Admin via Web client interface.

Incentivized

• Sync functions allow to access work virtually anywhere
• Collaboration options make working with others easier, increasing productivity
• It works seamlessly in different devices
• The one drive online functions allows to use office programs like work and excel without having them installed in a device

Incentivized

• It provides a simple widget code with a few clicks once you decide to integrate it with your website or application.
• There is a very user friendly dedicated mobile application for Zoho Desk for Android and IOS devices.
• You can easily track all of your tickets and agents from the dashboard interface.
• You can insert tags with each ticket to group them into specific categories for analysis and troubleshooting.

Incentivized

• Additional fail-over functionality

Incentivized

• I wish OneDrive would allow you to sync multiple personal/individual accounts to your computer. At this time, you can only sync one account at a time. That means that my personal OneDrive and individual corporate OneDrive can't be synced to my computer at the same time.
• OneDrive has a file size limitation of 15 GB. I know that that is a very large amount, but I have several files that are larger than 15 GB that I wish I could get to sync. I'm hoping that file size limitation changes in the future.

Incentivized

• The biggest drawback that I am facing while using the platform is that their ticketing system is not that great [in my opinion]. It does not give us the option to add sales tax and other charges in the invoices which leads to a big problem for us.
• [I feel] its customer support needs improvement.

Incentivized

If I wanted to use just onsite storage the StorSimple device is already paid for.

Incentivized

I like Box better. If you sign into Microsoft using a personal account, be EXTREMELY careful. All of your downloads could suddenly be available to your entire company, and that is incredibly embarrassing. Did that happen to me? Not going to say, but just always check which MS account you sign into.

Incentivized

Using OneDrive is very intuitive and has been improved over the years. It's just like using native file management on either your Mac or PC. It's drag and drop functionality is easy and it clearly shows when files are uploaded to the cloud or if there are errors

Incentivized

I give [Zoho Desk] [an] overall usability score of 9. This is partly due to the search functionality needs improvement. There are several times where I am left unable to find a ticket and have to generate a new one. I am hoping in the future that they will make some changes!

Incentivized

It has a good performance, the pages load normally, access to the files, management, reports, everything is working well. With regard to integration with other systems, we have not done so yet.

It's a Microsoft product so there is a wealth of information online both from Microsoft directly and from millions of users but as a corporate user we also have access to direct Microsoft support through a variety of avenues (phone, email, etc.). This makes finding answers to issues more accessible, however, it does also mean that any new feature requests will get buried.

Incentivized

As Zoho Support is based in a different timezone to ours it can be an issue that we cannot get an immediate response to an issue. But I will say that once their Support is in the office they are fairly good to respond. they have resolved almost all issues I have told them about, but Zoho have also made system changes and not communicated these beforehand which means we are faced with something new and cannot get support on this until their support team is in the office

Incentivized

Easy to use and highly compatible with our MSFT Hyper-V environment

Incentivized

Box is another file-sharing application that is very similar to OneDrive. Box falls short of OneDrive in its syncing capabilities. OneDrive is very quick with syncing so you never have to be concerned that you are not using the most up-to-date materials. Box was always a bit delayed and did not always accurately sync across systems. OneDrive benefits from being backed by Microsoft, so you expect the connection across applications that it allows. OneDrive also provides consistency for use and intuitive understanding because of that Microsoft consistency. I'd prefer OneDrive over Box.

Incentivized

We selected Zoho Desk as we needed a platform that was going to allow the business to grow through both usage and staffing numbers. We wanted something cost-effective but still offered standard features in an effective cloud-delivered solution but would still allow customization by our internal dev team, to derive better value from the service where it natively didn't do what we needed it to. FreeAgent was okay for a while, but Zoho Desk has allowed a vast improvement in our service offering to end customers.

Incentivized

• Great Folks on the MSFT Implementation team
• Great value on year 2

Incentivized

• OneDrive allows us to save much time on creating and archiving backup copies of our data. Microsoft gives a guarantee on the possibility of recovery of files or folders even from 30 days ago. It provides a great comfort of work.

Incentivized

• Zoho Desk has created an organised sytem of support which alows me to help my customers more efficiently.
• By saving resolutions as articles, Zoho Desk has provided a training resource for current customers and support staff as part of solving problems.
• All new customers become part of a database of customers who continue to receive support and education from forums created by the articles and customer questions.

Incentivized