Backbase vs. ChurnZero
Backbase vs. ChurnZero
Product | Rating | Most Used By | Product Summary | Starting Price |
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Backbase | N/A | Backbase, headquartered in Amsterdam with offices globally, supports customer onboarding with what they present as an Engagement Banking Platform (EBP) that helps banks and credit unions to power the full customer lifecycle through a single, white-labeled platform, replacing their limiting, standalone point solutions. | N/A | |
ChurnZero | N/A | ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences. ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer… | N/A |
Backbase | ChurnZero | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Backbase | ChurnZero | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Security |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Backbase | ChurnZero | |
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Small Businesses | ChurnZero Score 8.1 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | ChurnZero Score 8.1 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | No answers on this topic | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Backbase | ChurnZero | |
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Likelihood to Recommend | - (0 ratings) | 8.0 (226 ratings) |
Likelihood to Renew | - (0 ratings) | 8.7 (5 ratings) |
Usability | - (0 ratings) | 6.1 (130 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 6.4 (1 ratings) |
Support Rating | - (0 ratings) | 5.8 (122 ratings) |
In-Person Training | - (0 ratings) | 6.4 (1 ratings) |
Online Training | - (0 ratings) | 7.3 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.5 (3 ratings) |
Configurability | - (0 ratings) | 6.4 (1 ratings) |
Ease of integration | - (0 ratings) | 7.3 (1 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (1 ratings) |
Backbase | ChurnZero | |
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Likelihood to Recommend | Backbase No answers on this topic | ChurnZero |
Pros | Backbase No answers on this topic | ChurnZero |
Cons | Backbase No answers on this topic | ChurnZero |
Likelihood to Renew | Backbase No answers on this topic | ChurnZero |
Usability | Backbase No answers on this topic | ChurnZero |
Reliability and Availability | Backbase No answers on this topic | ChurnZero |
Support Rating | Backbase No answers on this topic | ChurnZero |
Online Training | Backbase No answers on this topic | ChurnZero |
Implementation Rating | Backbase No answers on this topic | ChurnZero |
Alternatives Considered | Backbase No answers on this topic | ChurnZero |
Scalability | Backbase No answers on this topic | ChurnZero |
Return on Investment | Backbase No answers on this topic | ChurnZero |
ScreenShots | ChurnZero Screenshots |