Balto vs. CTM

CTM

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Balto	Score 10.0 out of 10	N/A	Balto is a real-time guidance tool for contact centers from Balto Software in St.Louis. Balto provides sales managers a way for to coach call rep behaviors at scale, maintain quality, and know what's working and what's not. Balto offers dynamic prompts, listens to both sides of a conversation, and can insert preferred rebuttals and responses that agents can then read. And it includes desktop sticky notes, used to send reps reminders, contest details, strategic reminders, or other…	N/A
CTM	Score 10.0 out of 10	Small Businesses (1-50 employees)	CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.	$79 per month

Pricing

Balto

CTM

Editions & Modules

No answers on this topic

Marketing Lite: $79
per month
Marketing Pro: $179
per month
Sales Engage: $329
per month
Enterprise: $1999
per month

Offerings

Pricing Offerings
Balto	CTM
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

Optional

Additional Details

—

All plans include unlimited users at no extra cost, while Marketing Pro and higher also include sub-accounts for agencies and multi-location businesses. Discounts of up to two months free for annual agreements.

More Pricing Information

Community Pulse
	Balto	CTM

Best Alternatives
	Balto	CTM
Small Businesses	Clari Copilot Score 9.1 out of 10	Invoca Score 9.8 out of 10
Medium-sized Companies	Clari Score 8.6 out of 10	Revenue.io Score 7.8 out of 10
Enterprises	Clari Score 8.6 out of 10	Revenue.io Score 7.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Balto	CTM
Likelihood to Recommend	9.5 (2 ratings)	10.0 (9 ratings)

User Testimonials
	Balto	CTM
Likelihood to Recommend	Balto Software New agents are given Balto and are able to take calls successfully from day one. They take incoming calls and Balto listens to both sides of the conversation and when things are said it will prompt the agent to move forward in different ways. It also will prompt if agents are speaking too much or if the agent isn't listening and asking the same question it will prompt them. Incentivized Verified User Anonymous Read full review	CTM [CallTrackingMetrics] is well suited for HIPAA Compliant Call Tracking when working with medical clients and is great for all clients who do online sales or patient intake. Clients with low volume of calls may not get enough value for the cost of this platform. Incentivized Verified User Anonymous Read full review
Pros	Balto Software Lights up to let us know we are following the script. Makes sure we are asking and gathering all the correct questions. I like that we get confetti at the end to tell us we have done a good job. Incentivized Verified User Anonymous Read full review	CTM Very easy to set up and use. You can create as many tracking numbers and sources as you need. Easily organize and filter them for results and placing the code is so simple. Anyone can use this software. Listening to the calls makes life simple. We can hear what the potential lead said and record feedback to better our marketing efforts. You can even flag or email the call recordings if you need to share inside or outside your organization. Call reporting is a breeze! You can easily filter your sources, call duration, time and more and reports are extremely accurate. Cost is well worth what you get from the software. Incentivized Verified User Anonymous Read full review
Cons	Balto Software Just making sure it is hearing what is said correctly. Incentivized Verified User Anonymous Read full review	CTM Can get pricy. More complex integrations may need professional services. No push notifications for incoming SMS on mobile app (non agent). Incentivized ML Marvin Leininger Founder, CEO Read full review
Alternatives Considered	Balto Software No answers on this topic	CTM CallTrackingMetrics has stood up well compared to Salesforce. Being that we are a high volume call center for schools, it has been very good for the company. I feel that CallTrackingMetrics is really good for our company compared to Salesforece CMS. Incentivized EM Earl Minney Admissions Counselor Read full review
Return on Investment	Balto Software This question is above my pay scale. Incentivized Verified User Anonymous Read full review	CTM Fits nicely into the % of budget dedicated to Analytics CallTrackingMetrics is our system of truth for source of calls for Local Service business CallTrackingMetrics is our system of truth for CSR staffing plans at Supplier / Distributor Incentivized Christopher R. Chaput Founder Read full review
ScreenShots	Balto Screenshots	CTM Screenshots