BambooHR vs. PerformancePro

BambooHR works well for centralizing core hr processes like time-off management, org charts, and performance reviews in a mid-sized company where all employees need self-service access to these functions. Its ease of use and customization make it well-suited for organizations that want employees at all levels to interact with hr tools directly without heavy training.

Incentivized

Useful in a wide range of performance management-based situations. Allows options like supervisor and peer feedback, as well as messaging and addition of notes to profiles and appraisals. Allows for uploading of external documents as well as creation PerformancePro-specific documents. We have used the system for both bi-annual and annual appraisals, and both cycles worked well. If your organization keeps performance-based records in another system or file structure, you might not utilize many of the options PerformancePro has, which could lead to it feeling underutilized.

• Ease of use for established staff and admins, all the way down to brand new hires.
• Integrations, especially for posting and managing jobs during the hiring process.
• Making regularly occurring things like meetings and assessments easy to customize and to action easily.
• Being able to assign out tasks for onboarding and offboarding.

Incentivized

• Customization - allows employers to edit language throughout the review process to reflect company terminology.
• Automation - automatic emails and reminders for every step of the appraisal process. Saves time by reducing human follow-up at various points.

• I think it could display PTO in number of days, as well.
• I wish that the benefits page was easier to navigate.
• I don't like that the pay stub area is hidden, since I am typically alone at home when I review that data.

Incentivized

• Interface - user interface could be updated to a more modern feel. Home screen (with widgets) feels somewhat cramped and widget displays could be more fully optimized.
• Admin functions - Robust options, but the display of company edit pages is somewhat busy, and functions are sometimes buried under multiple pages of access.

There's nothing wrong with this platform. I would recommend it to any business starting with more than 10 employees. I will continue to use the program for as long as I need to, hoping they continue being tremendous and finding other ways to incorporate more technology.

Incentivized

I often have trouble finding where a setting or task I need should be. It's gotten better since we started using BambooHR®, but it's still hard to find things. Support chat is ALWAYS unavailable when I do have a question, even during their posted business hours.

Yes, there is a huge team in the back of the online platform or it looks like it because I have never been left without an answer when I have a question or waiting from a response on my chat .... There must be a huge team, this is so great and I always seem to have someone that is very knowledgeable too. So many times in the past I had to leave with customer service that would connect you with someone else because of the expertise, here everyone seems to be some kind of an expert in the HR function.

Incentivized

I love BambooHR. Reports are easy to run and download and it usually covers any types of requests I get from the management team. You get excel or .csv downloads/reports and it is fast and simple, not too crowded so it is easy to read through. We don't integrate the tool yet but again, soon we will. we just did not had the time to utilize it yet but that's the plan.

Incentivized

I think that the Bamboo customer support team is great. I've only had to contact them twice, but both times they were very easy to work with, assisted me quickly, and made sure I fully understood the solution and that it worked the way I needed it to.

Incentivized

In both chat and phone support, representatives have always been helpful and ready to offer assistance with any question or concern. Over the course of five years, there have been a few occasions when follow-up was assured but did not happen (or did not happen in a timely manner.) But much more frequently, support has been quick to follow-up and provide information as promised.

I didn't have in-person training besides teaching my managers how to use the program. However, I couldn't omit this question (maybe a system glitch).

Incentivized

Overall this training was great and our implementation specialist was wonderful and very helpful. We felt really prepared once our training was completed, But we could get additional help immediately even when we were live. The continuation Support heros after implementation are wonderful and you can always get a LIVE person each time you call into their office.

Incentivized

We implemented bambooHR in Fall, 2023 then implemented Payroll 1/1/24. A vital piece of information was not known or missed in that we are exempt from State Unemployment Tax and have a Reimbursement Set-up, so bambooHR did not send Payroll Reports to the State. Those reports need to be sent regardless if we are exempt or not.

Incentivized

These are the three that come to mind, and we use each program for different things. We stick to HR driven areas for Bamboo, as we haven't shifted to it for payroll or project management. I do find Bamboo to be the most user-friendly, with the smallest learning curve of all the other programs, though.

Incentivized

Since my organization has dropped with employees, I always find ways to reduce costs. I thought there would be a cheaper option, but I was glad that my package included a lot for the price, and downgrading would cost more. The rep could have let me downgraded and taken me to a higher package. I am thankful that didn't happen.

Incentivized

There is so much you can do with this platform, it is incredible and so welcoming. We don't utilize it 100% yet just because we are growing and the HR team has not been able to concentrate on other areas offered to us but but we will soon. Which is also why we got the product, specifically because what BambooHR can do to help us meet our growing business needs.

Incentivized

VERY professional!

Incentivized

• We were able to cancel our ATS monthly subscription with another provider to use the Hiring module with BambooHR®. We save on average $600 a month!
• We cancelled another monthly subscription that we were using for time off tracking saving hundreds a month.

Incentivized

• Saves time by integrating multiple performance development aspects into one system.
• Easy to customize to fully align with company strategies, resulting in a clear and consistent message when providing feedback and appraisals.