Satisfied BambooHR User!
March 08, 2024
Satisfied BambooHR User!
Score 10 out of 10
Vetted Review
Verified User
Software Version
TraxPayroll (legacy)
Overall Satisfaction with BambooHR
I use BambooHR as the main platform to house all employee information. Additionally, I use the payroll function. The product provides a one-stop shop for basic HR needs for the business.
Pros
- Customer Service - The customer service is consistent and the team is always eager to help. They are polite, patient, and there are never terrible interactions.
- Communication - BambooHR communication channels are simple. There are many different ways to communicate with the team. I prefer e-mail because it helps me keep track of the conversations and they respond within the appropriate time. Also, the e-mail reminders or notifications help tremendously and it's not overbearing.
- User Interface - It's simple and easy to use!
Cons
- Integration - I would love to see more integration with certain timekeeping systems that will automatically import approved hours to TRAXPayroll. This would cut down on having to manually keying hours.
- Creating more system items that fit the restaurant industry, such as workforce scheduling and forecasting. This is probably a huge ask and doesn't fit the platform, but it would help keep and attract more businesses as it relates to being a "one-stop" program.
- Keeping the cost as low as possible will help small businesses continue. With the cost of inflation, it would be helpful for companies to have as much customization as possible to eliminate or only pay for things you need.
- Record Keeping - Saving time with a bunch of filing.
- Time saver - It used to take us forever to complete payroll, and now it is done within minutes.
- Onboarding - It is quick to make adjustments where needed to offer letter and job postings.
I can easily find the data needed for payroll or salary adjustments, for example. The reporting function is essential and cuts does an a bunch of research.
For small business, like myself, BambooHR is enough. When working for more giant corporations, Workday was amazing. However, I cannot compare their customer service. In terms of user experience, BambooHR is definitely better than the others listed.
Do you think BambooHR delivers good value for the price?
Not sure
Are you happy with BambooHR's feature set?
Yes
Did BambooHR live up to sales and marketing promises?
Yes
Did implementation of BambooHR go as expected?
Yes
Would you buy BambooHR again?
Yes
BambooHR Feature Ratings
Using BambooHR
2 - I use all functions, but primarily payroll. The other manager uses hiring to look at applicants. The employees use the self-service to view paystubs.
1 - No skills required beside assigning access and resetting passwords.
- HRIS
- Payroll
- Reporting
- On-boarding (Full cycle)
- Reporting - I like the dashboards because it gives you a snapshot of employee data!
- Time accruals - We don't fully implement the time accrual process for pay. It helps to determine what policy will work best for accruing time and how to reward the employee for their length of service.
- Performance Management - We haven't had the staff yet to implement a full performance review system. Hopefully we will get there soon as we continue to expand.
- Benefits - I haven't explored this yet, because we are still trying to expand, but this would help in the future as we try and offer benefits to employees.
Evaluating BambooHR and Competitors
Yes - Excel! :) The program replaced the need for many excel sheets for keeping up specific reporting.
- Cloud Solutions
- Ease of Use
- Other
The implementation was great, too! Again, this made me feel comfortable with the customer service that I received.
There's nothing that I would change. All the other programs were hit-and-miss regarding what I was looking for, and BambooHR was closer to the mark.
BambooHR Implementation
- Implemented in-house
Change management was minimal - The program's rollout could have gone better on my part as owner. It has nothing to do with BambooHR.
BambooHR Training
Configuring BambooHR
No - we have not done any customization to the interface
No - the product does not support adding custom code
No customization was done.
BambooHR Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No, I don't believe I purchased premium support. This support has never been needed. I will assume because my company isn't as complex.
Most of my support requests have been through payroll, and I have always received the best support.
Using BambooHR
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Changes in data (any)
- Processing data (payroll)
- Job posting (ATS)
- I haven't come across anything cumbersome. I would say before they moved payroll over to the new form because the Traxpayroll looked dated; however, I am pretty advanced with using systems, so it wasn't difficult for me.
Yes - The self-service app seems to work well. Also, the ATS (Hiring) app is helpful, especially when you would like to share the job posting on the go.
BambooHR Reliability
Integrating BambooHR
- Timekeeping - POS
Keep finding solutions to integrate.
Relationship with BambooHR
No terms negotiated
Upgrading BambooHR
- I can't recall a significant change.
- Nothing at the moment.
Comments
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