What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
213 Ratings

BambooHR

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
213 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Likelihood to Recommend

BambooHR

BambooHR is a great starter HRIS for new companies or ones who have never used an HRIS. It is a good tool for the employee life-cycle, but weak in performance management and benefits. I send enhancement requests almost daily. I often ask customer service is their own HR department uses this because it sure doesn't seem as productive as it could be. BambooHR often will tell you when making inquiries to find out if they can enhance a feature that if you don't like it, find a new product. The CEO has often said he cares more about employees than customers, because if they are happy the customers will be happy. This is indicative of the lack of real change and the lame 30-30 monthly promos that attempt to suggest changes are being made when no productive changes really every happen.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

BambooHR
8.3
Employee demographic data
BambooHR
8.4
Employment history
BambooHR
8.9
Job profiles and administration
BambooHR
8.5
Workflow for transfers, promotions, pay raises, etc.
BambooHR
8.4
Organizational charting
BambooHR
7.9
Organization and location management
BambooHR
8.4
Compliance data (COBRA, OSHA, etc.)
BambooHR
7.5

Payroll Management

BambooHR
8.3
Pay calculation
BambooHR
8.7
Support for external payroll vendors
BambooHR
8.0
Off-cycle/On-Demand payment
BambooHR
8.4
Benefit plan administration
BambooHR
7.9
Direct deposit files
BambooHR
8.3
Salary revision and increment management
BambooHR
8.4
Reimbursement management
BambooHR
8.6

Leave and Attendance Management

BambooHR
9.0
Approval workflow
BambooHR
9.2
Balance details
BambooHR
9.0
Annual carry-forward and encashment
BambooHR
8.8

Employee Self Service

BambooHR
8.5
View and generate pay and benefit information
BambooHR
8.7
Update personal information
BambooHR
8.9
View company policy documentation
BambooHR
8.3
Employee recognition
BambooHR
7.7
View job history
BambooHR
9.1

Asset Management

BambooHR
8.1
Tracking of all physical assets
BambooHR
8.1

HR Reporting

BambooHR
7.6
Report builder
BambooHR
7.9
Pre-built reports
BambooHR
7.9
Ability to combine HR data with external data
BambooHR
7.1

Onboarding

BambooHR
8.3
New hire portal
BambooHR
8.4
Manager tracking tools
BambooHR
8.2

Performance and Goals

BambooHR
8.0
Corporate goal setting
BambooHR
7.9
Individual goal setting
BambooHR
8.3
Line-of sight-visibility
BambooHR
7.8
Performance tracking
BambooHR
8.1

Performance Management

BambooHR
8.1
Performance plans
BambooHR
7.9
Performance improvement plans
BambooHR
8.1
Review status tracking
BambooHR
8.0
Review reminders
BambooHR
8.3
Multiple review frequency
BambooHR
8.0

Succession Planning

BambooHR
7.7
Create succession plans/pools
BambooHR
7.7
Candidate ranking
BambooHR
7.8
Candidate search
BambooHR
7.7
Candidate development
BambooHR
7.7

Recruiting / ATS

BambooHR
8.0
Job Requisition Management
BambooHR
7.7
Company Website Posting
BambooHR
8.0
Publish to Social Media
BambooHR
7.8
Job Search Site Posting
BambooHR
8.1
Duplicate Candidate Prevention
BambooHR
7.4
Applicant Tracking
BambooHR
8.1
Notifications and Alerts
BambooHR
8.6

Pros

BambooHR

  • The org chart is excellent, with multiple views and a responsive experience.
  • The ability to create alerts/reminders for employees is very powerful and can be used to automate many workflows.
  • It's a generally enjoyable web app to use with a clean UI and responsive performance.
Anonymous | TrustRadius Reviewer

Cons

BambooHR

  • BambooHR does not have its own internal chat service, which shows several limitations when you need to work with live comments within the platform. In fact, it is very non-interactive, which limits our direct communication methodology.
  • BambooHR cannot be integrated with office software that specializes in payroll work, which would be excellent when it comes to letting us manage employee payments, and not leaving us with the need to integrate with payroll services.
  • It is a bit difficult to communicate from BambooHR, since the service limits the communication tools of the team by not having chat or instant messaging services without the need to work with an integration that specializes in just that.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

BambooHR

BambooHR 10.0
Based on 2 answers
We have tried other software in the last year and have not found it to be comparable to Bamboo HR especially in relation to the HR functionalities such as workflows, onboarding, automation, user-friendly experience, innovation, timekeeping, and ability to integrate with other 3rd party Payroll processing software. In addition, the employee ease of access and navigation of the platform makes this software crucial within our current culture of multi-site and remote work environments.
Kendra Zondervan | TrustRadius Reviewer

Usability

BambooHR

BambooHR 9.2
Based on 3 answers
Does not have many problems and this ensures all of users are able to use it reliably. There is a free demo available to illustrate the accurate usage of the platform and even customer support. All of these help in improving the usability of the platform and ensure that all users are comfortable with the platform.
Chris Edwards | TrustRadius Reviewer

Reliability and Availability

BambooHR

BambooHR 10.0
Based on 1 answer
Yes, there is a huge team in the back of the online platform or it looks like it because I have never been left without an answer when I have a question or waiting from a response on my chat .... There must be a huge team, this is so great and I always seem to have someone that is very knowledgeable too. So many times in the past I had to leave with customer service that would connect you with someone else because of the expertise, here everyone seems to be some kind of an expert in the HR function.
Anonymous | TrustRadius Reviewer

Performance

BambooHR

BambooHR 9.0
Based on 1 answer
I love BambooHR. Reports are easy to run and download and it usually covers any types of requests I get from the management team. You get excel or .csv downloads/reports and it is fast and simple, not too crowded so it is easy to read through. We don't integrate the tool yet but again, soon we will. we just did not had the time to utilize it yet but that's the plan.
Anonymous | TrustRadius Reviewer

Support Rating

BambooHR

BambooHR 8.3
Based on 28 answers
Support is effective and responsive. During our time with BambooHR we did not experience many issues, but initial support on setup was helpful and allowed for a quick turnaround on getting started. Since then, few needs have arisen for contacting support, but I would not hesitate to do so and would recommend BambooHR based on the quality of their support team.
Matt LeMaire, B.A., M.A. | TrustRadius Reviewer

Online Training

BambooHR

BambooHR 10.0
Based on 1 answer
The online training team is great. Theis is so well done! very user friendly, very nice to go through. Then you get all those exemples and questions to test you and make sure you understand the training as we go along. This is a great asset from the tool, I don't think I have ever been left without understanding because there is help and additional resources to understand or extra windows that explain terms or answer Q&A.
Anonymous | TrustRadius Reviewer

Implementation Rating

BambooHR

BambooHR 10.0
Based on 2 answers
it was very easy to sign up, quick and we could use the site very quickly as well.
Anonymous | TrustRadius Reviewer

Alternatives Considered

BambooHR

I would say they both have a lot of strengths for sure. Workday manages data on a mass scale a little bit better in my opinion, but Bamboo HR is more user friendly and pleasing to the eyes
Hayden Anderson | TrustRadius Reviewer

Scalability

BambooHR

BambooHR 10.0
Based on 1 answer
There is so much you can do with this platform, it is incredible and so welcoming. We don't utilize it 100% yet just because we are growing and the HR team has not been able to concentrate on other areas offered to us but but we will soon. Which is also why we got the product, specifically because what BambooHR can do to help us meet our growing business needs.
Anonymous | TrustRadius Reviewer

Return on Investment

BambooHR

  • There has been a small increase in the company's profit margin since we implemented BambooHR to cover our recruitment and employee management operations, so we have not only made more profit, but we have also been able to work better.
  • If the return on investment compares to what we were maintaining before we started with BambooHR, it is easy to deduce that there is a profit margin more than triple what it was in the past.
Javier Harris | TrustRadius Reviewer

Screenshots

Pricing Details

BambooHR

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Call for Quote

Rating Summary

Add comparison