Intuitive, Flexible, Affordable
Updated May 31, 2024

Intuitive, Flexible, Affordable

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

TraxPayroll (legacy)

Overall Satisfaction with BambooHR®

We currently have the Advantage Plan and begin using BambooHR as our HRIS in Fall of 2023, then began using it for Payroll the first of 2024. We plan to implement the Pro Package later this year. It's much easier to use than ADP and very intuitive. We are excited to have the Form Signature Options and use it for on and off boarding as well as recruitment.

Pros

  • Excellent training videos.
  • Three ways to request help phone, chat or support ticket.
  • Intuitive - easy to find things and make changes.

Cons

  • Have a more robust report builder that has all the data as a filter.
  • Not all reports are able to be downloaded in different formats. I would prefer, csv, excel and PDF for all.
  • More options in the report builder to be able to customize your own reports instead of having to pay at least $200 for a simple report.
  • Saves time and resources when communicating and update policies & information.
I left a lot of questions blank as we haven't use those features yet or are just starting to use them so I don't have feedback on them yet.

We like BambooHR enough to upgrade our current package to allow even more flexibility and time saving features.
Implementation was great. We have videos to watch, then we were taken through each task with a Support Person.

We implemented our HRIS first, then about 3 months later implemented Payroll. I think it would have been easier to implement them both at the same time, but the timing was our decision, not theirs.
I don't have the ability to run custom reports that I want or need. Some things that seem very basic to me are not included on standard reports (like Journal Entries). They definitely need to add a more robust report builder, what they have is not sufficient.
Much easier implementation and personal service. Cost is much more reasonable and far easier to use and receive assistance.

Do you think BambooHR® delivers good value for the price?

Yes

Are you happy with BambooHR®'s feature set?

Yes

Did BambooHR® live up to sales and marketing promises?

Yes

Did implementation of BambooHR® go as expected?

Yes

Would you buy BambooHR® again?

Yes

We are a small staff of 26 with three people maintaining different Features so it seems very easy to set-up and implement.

I'm not sure how it would work for a very large org.

BambooHR® Feature Ratings

9.8
Employee demographic data
10
Employment history
9
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
Not Rated
Not Rated
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
Not Rated
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using BambooHR®

26 - Administration
Finance & Benefits
Patron Access
Adult & Youth Services
3 - We have three Administrators who can assist Staff if needed.
  • Payroll
  • Time Tracking
  • Benefits
  • Education/Training/Continuing Education/Certification Tracking
  • Performance
  • Send reminders for the requirement to run Background Checks every 3 years.
  • Integration with Checkr
  • Allow access to certain non-confidential information for a Staff Association
  • If it integrates with E-Verify for I-9's that would be wonderful
  • Benefits Administration
  • Employee Community to replace our current Staff Connect
  • Total Rewards
Love it, it's flexible, easy to use and the price is right!

Evaluating BambooHR® and Competitors

Yes - ADP Comprehensive Services. The services provided did not meet expectations for the cost.
  • Cloud Solutions
  • Integration with Other Systems
  • Ease of Use
  • Other
Ease of use - intuitive and excellent Help Articles.
We wouldn't change anything, we are very happy.

BambooHR® Implementation

We implemented bambooHR in Fall, 2023 then implemented Payroll 1/1/24. A vital piece of information was not known or missed in that we are exempt from State Unemployment Tax and have a Reimbursement Set-up, so bambooHR did not send Payroll Reports to the State. Those reports need to be sent regardless if we are exempt or not.
  • Implemented in-house
Yes - I forget, however we had tasks to do/information to upload that would be imported and then training on how to do it ourselves, along with tutorials. It was easy and very helpful!
Not sure I understand the question. It was easy to implement and train Staff on using it.
  • Finding a time for us all to meet
  • Having time to get the pre-work done

BambooHR® Support

ProsCons
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I don't know about Premium Support so I don't think so.
Yes - Yes.
I can't think of a time where I needed something major.

Using BambooHR®

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Payroll
  • Onboarding
  • Offboarding
  • Setting up the Performance Process
Yes - I don't use it much at all.

Comments

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