Award winning HR software—well deserved!
Updated May 13, 2021

Award winning HR software—well deserved!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with BambooHR

BambooHR is a great tool with lots of HR information and resources. We like the online webinar where we can sign up for free and we get also access to their powerpoint training which is great. A great tool used by several people in the Human Resources Department. The information on state law is very helpful when we don't have a lawyer on site.
  • Webinar
  • HR state law
  • More in-depths information on certain topics
  • Off boarding
  • Reliable like an in-house HR specialist.
  • Lots of up-to-date HR information.
It fits the size of our organization and is very user-friendly. It seems to be run by more modern people in the back. The website and all the documents and webinars offered are dynamic looking. All of these small details helped us make our decision and we like it.

Do you think BambooHR delivers good value for the price?

Yes

Are you happy with BambooHR's feature set?

Yes

Did BambooHR live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BambooHR go as expected?

I wasn't involved with the implementation phase

Would you buy BambooHR again?

Yes

Bamboo is well suited for all minor HR topics for small and medium companies. Once the company gets too big, I think the resource might not be sufficient enough, although it is a great tool. There is definitely more information on people and culture than certain other topics that could be covered but, for us, it works perfectly for now.

BambooHR Feature Ratings

Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Approval workflow
10
Annual carry-forward and encashment
10
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
Report builder
10
Pre-built reports
10
New hire portal
10
Manager tracking tools
10
Notifications and Alerts
10

Using BambooHR

1 - this is used by the head of administration to oversee the Human Resource function of the company. because the company keeps growing the human resource topics and subjects are becoming challenging and so diverses that we need to look for HR tools and guidance on how to treat and manage well the function.
1 - There are no skills required to use BambooHR, it is a great tool, a very user friendly app and the amount of information that we can get is impressive. So far we have been able to find answers to all questions that arose almost everyday. we don't have a full time HR person at the office so having that tool and reference and having a "people" person in the company is enough for us.
  • state law
  • discrimination aspects
  • create process for managing people
  • great tips on employee handbook
  • annual performance
  • career development
I like the fact that they keep sending you new information and keep you up to date to interesting Human Resource subjects of what's happening on the market . It is also a very dynamic and "young" platform with easy to read materials. the website, the colors and the front used is also very attractive and make the overall product very desirable.

Evaluating BambooHR and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
  • Analyst Reports
  • Third-party Reviews
this is a very well known and popular platform that is being used by a lot of small/medium companies like ours so it was quick to make the decision to move to the platform for us as well. customer service is great. Looks like a young company and very dynamic, always trying to be on top of all HR related topics that can be the most relevant for our business, for small and medium size business at least.
I won't change anything

BambooHR Implementation

it was very easy to sign up, quick and we could use the site very quickly as well.
Change management was a minor issue with the implementation

BambooHR Training

The online training team is great. Theis is so well done! very user friendly, very nice to go through. Then you get all those exemples and questions to test you and make sure you understand the training as we go along. This is a great asset from the tool, I don't think I have ever been left without understanding because there is help and additional resources to understand or extra windows that explain terms or answer Q&A.

BambooHR Support

This is a great tool and a great source of HR information and training. We use the webinar a lot and we share it with various people in the company or whoever is interested to know about new laws and new HR topics. The website is extremely user-friendly.
ProsCons
Quick Resolution
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
BambooHR provides me with exceptional support all the time I need it. I don't need much help in general and the platform is rich enough of all kind of information that it is self sufficient but at times, I needed help and every single time, it has been a very positive and exceptional experience. there is a great customer care / customer satisfaction experience.

Using BambooHR

This is a great tool.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • on boarding
  • policies
Yes - works as well as the platform.

BambooHR Reliability

There is so much you can do with this platform, it is incredible and so welcoming. We don't utilize it 100% yet just because we are growing and the HR team has not been able to concentrate on other areas offered to us but but we will soon. Which is also why we got the product, specifically because what BambooHR can do to help us meet our growing business needs.
Yes, there is a huge team in the back of the online platform or it looks like it because I have never been left without an answer when I have a question or waiting from a response on my chat .... There must be a huge team, this is so great and I always seem to have someone that is very knowledgeable too. So many times in the past I had to leave with customer service that would connect you with someone else because of the expertise, here everyone seems to be some kind of an expert in the HR function.
I love BambooHR. Reports are easy to run and download and it usually covers any types of requests I get from the management team. You get excel or .csv downloads/reports and it is fast and simple, not too crowded so it is easy to read through. We don't integrate the tool yet but again, soon we will. we just did not had the time to utilize it yet but that's the plan.