Item: PerformancePro
Rating: 8
Author: Shawn Parker

Use Cases and Deployment Scope

PerformancePro is the credit union's performance management system, used for annual reviews of all non-CEO employees. HR is the administrator of the system, as well as the primary contact for training and troubleshooting.

PerformancePro allows appraisers (both assistant and department managers) to collaborate throughout the year, and compile data into one review.

Pros and Cons

Customization - allows employers to edit language throughout the review process to reflect company terminology.
Automation - automatic emails and reminders for every step of the appraisal process. Saves time by reducing human follow-up at various points.

Interface - user interface could be updated to a more modern feel. Home screen (with widgets) feels somewhat cramped and widget displays could be more fully optimized.
Admin functions - Robust options, but the display of company edit pages is somewhat busy, and functions are sometimes buried under multiple pages of access.

Return on Investment

Saves time by integrating multiple performance development aspects into one system.
Easy to customize to fully align with company strategies, resulting in a clear and consistent message when providing feedback and appraisals.

Support Rating

In both chat and phone support, representatives have always been helpful and ready to offer assistance with any question or concern. Over the course of five years, there have been a few occasions when follow-up was assured but did not happen (or did not happen in a timely manner.) But much more frequently, support has been quick to follow-up and provide information as promised.

Key Insights

Do you think PerformancePro delivers good value for the price?

Yes

Are you happy with PerformancePro's feature set?

Yes

Did PerformancePro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PerformancePro go as expected?

I wasn't involved with the implementation phase

Would you buy PerformancePro again?

Yes

Likelihood to Recommend

Useful in a wide range of performance management-based situations. Allows options like supervisor and peer feedback, as well as messaging and addition of notes to profiles and appraisals. Allows for uploading of external documents as well as creation PerformancePro-specific documents. We have used the system for both bi-annual and annual appraisals, and both cycles worked well.

If your organization keeps performance-based records in another system or file structure, you might not utilize many of the options PerformancePro has, which could lead to it feeling underutilized.

PerformancePro is a Go When Robust Employee Performance Management is the Name of the Show

Overall Satisfaction with PerformancePro