TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Bandwidth

    Score8.4 out of 10
    N/ABandwidth, headquartered in Raleigh, provides business class communications platform as a service (CPaaS), supporting many use cases such as lead alerts for sales, automated customer surveys, conference calls and messaging, and virtual call center, among other cases.

    $0.01

    per message

    Bird

    Score8.5 out of 10
    N/ABird CRM, replacing the former MessageBird, is a CRM for Marketing, Sales, and Payments, powering messages to customers across Email, SMS, and WhatsApp.

    $45

    per month 3000 monthly contacts

    Pricing
    BandwidthBird
    Editions & Modules
    Outbound Messaging
    $0.01
    per message
    Inbound Calling
    $0.01
    per minute
    Outbound Calling
    $0.01
    per minute
    Phone Number
    $0.35
    per line/per month
    Inbound Messaging
    Free
    per message
    API Pricing - WhatsApp
    $0.01
    per message
    API Pricing - Voice
    $0.01
    per minute
    API Pricing - SMS
    $0.01
    per message
    API Pricing - Numbers
    $1
    per month
    Pro
    $50
    per month
    Pro Plus
    $150
    per month
    Start Up
    Free
    Custom Plan
    Contact sales team
    Offerings
    Pricing Offerings
    BandwidthBird
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    BandwidthBird
    Small Businesses
    Telegram
    Score8.8 out of 10
    Telegram
    Score8.8 out of 10
    Medium-sized Companies
    Telegram
    Score8.8 out of 10
    Telegram
    Score8.8 out of 10
    Enterprises
    Telegram
    Score8.8 out of 10
    Telegram
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    BandwidthBird
    Likelihood to Recommend
    1.5
    (7 ratings)
    5.3
    (3 ratings)
    Support Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    BandwidthBird
    Likelihood to Recommend
    Bandwidth
    Bandwidth covers the majority of areas where we had customers. However, there are still some areas we would have like to see them cover for calls. They cover more areas than our other carriers, but they did surprise us from time to time by an inability to be able to deliver call transport.
    Incentivized
    Read full review
    Bird (formerly MessageBird)
    MessageBird seems to me a very useful tool for the times we are living [in] and the paradigm shift in corporate communications in all industries. It is very good at exchanging information and plain text. It works with some difficulty for sending images and other functionalities that the real WhatsApp application has, but the client on the other side does not know about this and sometimes sends information such as location that it is not possible to obtain.
    Incentivized
    Read full review
    Pros
    Bandwidth
    • Bandwidth has great customer service. They are all friendly and super helpful.
    • They are innovative and constantly updating their APIs, UIs, and products they offer.
    • Their UI and API are user friendly and intuitive.
    Incentivized
    Read full review
    Bird (formerly MessageBird)
    • Call reminders and follow up incl reviews
    • Easy for the client to access the call without needing to download software
    • Customizable branding
    Incentivized
    Read full review
    Cons
    Bandwidth
    • Their dashboard is lacking. We would love to see some additional graphing components, live traffic views, etc.
    • Their E911 infrastructure is still separate, making things a bit complex to provision endpoints and manage them.
    • SMS/MMS is a little behind competitors like Twilio, but still usable and very reliable.
    Incentivized
    Read full review
    Bird (formerly MessageBird)
    • SMS authentication is pricey (like other players)
    • Lack dedicated SMS phone numbers for Brazil
    Incentivized
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    Alternatives Considered
    Bandwidth
    Their pricing is tough to beat, the reliability is great. And then add a few more positive things, like the tools and customer support, and that makes it a no-brainer.
    Incentivized
    Read full review
    Bird (formerly MessageBird)
    Regarding WhatsApp Business, it is a very useful tool because templates can be programmed for the entire organization and clients can also be referred to other users in order to decongest an agent who can become quite busy. Otherwise there would be no way to serve you through two agents and you could have a bad end user or customer experience.
    Incentivized
    Read full review
    Return on Investment
    Bandwidth
    • We found Bandwidth to be very easy to work with and they grew as we grew. Their pricing was very competitive and they were always willing to take another look at their pricing for us.
    Incentivized
    Read full review
    Bird (formerly MessageBird)
    • Easy video calling for scheduled appointments has meant customer retention as they don't need specific software etc to have a call.
    • Negative impact whilst our internet has been slow as I've been unable to use the product well as dial in to the call using a phone option.
    • Emails reminders has meant more clients turning up for the calls leading to retained income and happier customers.
    Incentivized
    Read full review
    ScreenShots