Bandwidth vs. SendBird

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bandwidth
Score 4.2 out of 10
N/A
Bandwidth, headquartered in Raleigh, provides business class communications platform as a service (CPaaS), supporting many use cases such as lead alerts for sales, automated customer surveys, conference calls and messaging, and virtual call center, among other cases.
$0.01
per message
SendBird
Score 8.9 out of 10
Small Businesses (1-50 employees)
SendBird is a packaged messaging-as-a-service that is designed to help developers build and manage messaging function in less than 5 minutes. SendBird says it strives to build the whole messaging SDK and backend from the scratch to help developers save time and resources in order to allow them to focus on making apps and services more engaging. SendBird allows mobile developers to easily attach 1-on-1 messaging and group chat to their application. The developer kit also comes with…
$0
Up to 1,000 chat MAU
Pricing
BandwidthSendBird
Editions & Modules
Outbound Messaging
$0.01
per message
Inbound Calling
$0.01
per minute
Outbound Calling
$0.01
per minute
Phone Number
$0.35
per line/per month
Inbound Messaging
Free
per message
Free
$0
Up to 1,000 chat MAU
SPROUT
$49
Up to 10,000 chat MAU
TREE
$149
Up to 30,000 chat MAU, Broadcasting message is available
PARK
$499
Up to 100,000 chat MAU, Broadcasting message is available
ENTERPRISE
Contact us
Offerings
Pricing Offerings
BandwidthSendBird
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsWe offer Free plan but your Chat MAU will be limited to your service 1,000 and you’ll be limited to send only test broadcasting messages. Q. How is the Chat MAU calculated? A. Chat MAU (monthly active user) is calculated as any user who has sent or received a messaging data using SendBird platform during 30 days. Q. What happens if my app’s popularity explodes and I go beyond the Chat MAU quota? A. We don't have hard ceilings to prevent the Chat MAU rate from exceeding the pricing plan's quota (except for with the Sandbox option), but you will be charged for additional users beyond the stated limit. If your app exceeds the Chat MAU quota, you will be charged $0.012/user with Sprout pricing, $0.011/user with Tree pricing, $0.010/user with Park pricing, and even lower with Enterprise pricing. Q. Can I change the credit card information to another one? A. You can change your credit information on your Dashboard > Billing page.
More Pricing Information
Best Alternatives
BandwidthSendBird
Small Businesses
Telegram
Telegram
Score 8.9 out of 10
Telegram
Telegram
Score 8.9 out of 10
Medium-sized Companies
Telegram
Telegram
Score 8.9 out of 10
Telegram
Telegram
Score 8.9 out of 10
Enterprises
Telegram
Telegram
Score 8.9 out of 10
Telegram
Telegram
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BandwidthSendBird
Likelihood to Recommend
1.6
(7 ratings)
8.9
(2 ratings)
Support Rating
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
BandwidthSendBird
Likelihood to Recommend
Bandwidth
Bandwidth covers the majority of areas where we had customers. However, there are still some areas we would have like to see them cover for calls. They cover more areas than our other carriers, but they did surprise us from time to time by an inability to be able to deliver call transport.
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SendBird
SendBird is well suited tool for those who are having sound technical knowledge and in-hand experience of app development and APIs. One might find it difficult to integrate if not having a technical team or a good technical background. Once implemented, using or management is not an issue. Startups having low budget might find it a little bit costier.
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Pros
Bandwidth
  • Bandwidth has great customer service. They are all friendly and super helpful.
  • They are innovative and constantly updating their APIs, UIs, and products they offer.
  • Their UI and API are user friendly and intuitive.
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SendBird
  • Moderation around comments & chats.
  • SendBird UIKit was super helpful for the design team.
  • Our devs raved about the API documentation being so thorough & easy to follow.
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Cons
Bandwidth
  • Their dashboard is lacking. We would love to see some additional graphing components, live traffic views, etc.
  • Their E911 infrastructure is still separate, making things a bit complex to provision endpoints and manage them.
  • SMS/MMS is a little behind competitors like Twilio, but still usable and very reliable.
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SendBird
  • It's support system is not that efficient
  • Documentation needs improvement
  • It's pricing is a little bit high comparing to other available options
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Alternatives Considered
Bandwidth
Their pricing is tough to beat, the reliability is great. And then add a few more positive things, like the tools and customer support, and that makes it a no-brainer.
Read full review
SendBird
No answers on this topic
Return on Investment
Bandwidth
  • We found Bandwidth to be very easy to work with and they grew as we grew. Their pricing was very competitive and they were always willing to take another look at their pricing for us.
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SendBird
  • Using SendBird has decreased the number of support calls to where we were able to hold off on increasing our customer support team's headcount.
  • Customers have raved about having the chat functionality to review & assess their healthcare options without having to call in.
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ScreenShots

SendBird Screenshots

Screenshot of SendBirdScreenshot of SendBird chat roomScreenshot of Administration dashboard