Basware Procure-to-Pay vs. GCPay vs. TermSync

I would definitely recommend using Basware Purchase to Pay in your organization, it handles high amounts of invoices efficiently and you can perform your work with ease. I am acting as a Basware superuser in my team so I know this software thoroughly and it rarely gives any issues, even errors are described in a clear way so the user knows what needs to be resolved/what is missing.

Incentivized

Their customer service is top notch and as a whole I don't like customer service departments, but they listen to you and help you with your problem, this includes telephone service and email. Their email and telephone number is listed on every page of their website, unlike other companies that try and hide this information. They will train your company to use the system and your users, and the system can be used on any internet capable device such as computer, tablet, or phone. Subcontractors can fill out the invoice by percentage complete and/or actual dollar amounts, and they can easily upload photos or other documentation needed to complete the invoice. If you need to have document(s) notarized you can use your own service or GCPay has a service that will notarize the document(s) for you for a fee. Finally, you control the level of reviewers you want for your company and situation. We have some items that have 2 reviewers and others that only have 1 reviewer. Overall, we are very happy with this system and number of hours we save every week verses having to manually enter all of our subcontractor invoices

Incentivized

If you are one person or managing 10, TermSync allows you to track what you and your team is working on. When to follow up with customers so that no one is missed. It allows you to see if each teammate is pulling their weight and getting done what needs to be done or if more help is needed. The Executive Metrics reports give you all the information for month end reporting and also shows you the weaknesses so you can motivate your team to excel in those areas.

Incentivized

• It's easy to process invoices in a very short amount of time due to the fact that you can save your frequently used fields as favorites
• The system is extremely easy to use as there are only a few steps required for complete processing of invoices
• The ability to create and save templates of commonly used coding makes coding of invoices is fast and easy
• Often times no interaction is even needed for invoice processing as received items and POs will match up on the back end with no intervention

Incentivized

• Customer Service to us and our subcontractors is top rated!
• Ease of entering the SOV and invoices by the subcontractor
• Constantly listening to possible improvements and implementing lots of these suggestions.
• Can implement multiple levels of reviews of invoices and/or waivers

Incentivized

• The dashboard makes it easy to organize my daily work and to track customer contacts.
• TermSync makes it easy for our customers to communicate with us at a time the best works with their schedule.
• I love the credit reference reports. This saves us all the time of printing, completing and faxing credit reference reports.

Incentivized

• Once you cancel the document in "cancellation queue" it cannot be restored or viewed.
• Sometimes but relatively rarely the program opens slowly.
• In rare instances the program freezes and needs to be restarted.

Incentivized

• When waivers have been completed by the subcontractor, but have not been reviewed by the GC yet, I wish the OW tag would stay up until the waiver was either reviewed and approved or rejected. (OW stands for outstanding waiver)
• That the GC had the option to update the amount paid to the supplier. Right now if the unconditional lien waiver is received and is a different amount the only way to update this is sending GCPay an email. We don't do this and would love this as an option, so the tier vendor spreadsheet was accurate.

Incentivized

• Reporting. It is hard for TermSync to create a report for every business type out there so you may need to have some things customized, but they are always willing to assist.
• The requirements needed to accept payments online requires some information that larger companies may not want to give out.

Incentivized

We will continue using product and continue renewing as it is widely used product and it has been well adapted by users in our organization. The product is expensive but we will use it. Hopefully the product bugs will be fixed in future and they will provide more HA architecture feather for Basware.

Incentivized

Basware was not my selection as I was not with the company at the time. It was easy to learn and we have maintained a good working relationship with Basware. It is a very good way to process the workflow of invoices from start to finish

Incentivized

We liked what they had to offer and didn't look at other programs.

Incentivized

When researching for this type of product, I did reach out to other vendors. I worked closely with Billtrust in the past and they were lacking in this area when I was ready to make my move. It is my understanding that they have something very robust in the works but I can't say where that will fall on the cost spectrum. By comparison, other companies, like Get Paid had priced themselves right out of our market. TermSync gave us the tools we needed at a price we could afford in the least amount of time and very little assistance from our IT Group, which was a big relief.

Incentivized

• faster processing of invoices due to short step process
• it's user friendly so not much training is needed to use the system
• templates and favorites decreases time spent

Incentivized

• The number of hours we save by not having to manually enter paper/email copies of invoices from subcontractors
• The number of errors saved by not completing invoices manually.
• The easy of reviewing the tier vendor report to see how balanced a subcontractor is with paying their suppliers/sub-subcontractors

Incentivized

• Our over 60 day list has been reduced by more than 100 accounts.
• Our DSO is consistently trending lower.
• All of the customer notes are stored in one place saving time for everyone.

Incentivized